>> Graphic: VA Logo
The Department of Veterans Affairs is bringing healthcare home for Veterans.
If you are a veteran living in the fourth Veterans Integrated Service Network, or "VISN 4",
serving Pennsylvania and Delaware,
parts of Ohio, West Virginia, New York, and New Jersey, you can now virtually meet with
a dedicated nurse practitioner to get the care you need in the comfort of your own home.
All you need is a web accessible computer, tablet, or phone with a camera and microphone.
VA Video Connect, or VVC, is a tool that allows you to safely and privately connect with your
healthcare team using the internet.
Each session is encrypted to ensure privacy and security, and it's simple to set up.
To get started, call the VISN 4 Registered Nurse Call Center to speak with a triage nurse.
Simply call the main number of your local VA Medical Center during normal business hours,
and select option 3 from the phone tree to be connected.
If your health question or concern can be addressed in a VVC appointment, the nurse will work
to schedule a same-day appointment with a dedicated nurse practitioner.
You will also be connected with a clinical telehealth technician to help you get set
up for your VVC appointment.
>>Alexis Glasgow I send them an email, and then we work together
to get a video test call up and running.
And with that video test call I make sure their microphone is working, their camera
is working, I make sure that they can see me and they can hear me, and most of all that
they're comfortable doing the video appointment, and they're comfortable with how their equipment
is working.
>> Nicholas Dechico So I called the call center, they recommended
me to get triaged to the Video Connect to do that, I got a phone call from the scheduler,
she went through the process with me, it was very simple, showed me how to do the app,
she did a phone call with me to make sure everything worked properly and that I was,
I felt good about what I was doing.
So then they gave me the scheduled time to call, that time I called, I was seen, diagnosed,
I had medication put in for me and I picked it up the next day.
>> Narrator When it's time for your scheduled VVC appointment,
you'll receive an email with a direct link to the secure virtual medical visit.
From there, you and the nurse practitioner can discuss your healthcare needs and a treatment
plan if needed.
The nurse practitioner can even order medication to be mailed to you or for local pickup.
>>Breigh Speidel So some of the main benefits of the call center
are just the quality care we can provide the Veterans through giving them easy access to
appointments regardless of where they're at, whether they're at home or at their work,
or you know, they're having transportation issues, they need to stay home for, for childcare.
And so, just giving them that quality care through the comfort of their own home or wherever
they may be, um, is something that is important and is a benefit to our program.
>> Narrator Why should you use VA Video Connect?
Well, it saves valuable time.
You avoid the hassle of driving, parking, and waiting for your scheduled appointment.
It also provides faster access to VA care and service, especially for those who may
live far away, or who have health conditions that make it difficult to travel.
It's also free - there are no copays for virtual visits.
It allows you to more easily include caregivers or family members in your medical visits.
And, it provides a safe space to talk about your overall health needs in a way that works
best for you.
Take advantage of this great new way to connect faster with VA to get the care you need.
>> Dale Ordean I try to rely, uh, most heavily on education,
particularly to the Veterans, because, you know, I feel that time is certainly lost and
is shortened within visits face to face.
Um, you know, it's a high speed lifestyle, it's a high speed healthcare system, and so
I pride myself on spending time allocated, you know, necessarily for interviewing and
treatments, uh, to also add education with every, every patient that I see.
>> Narrator The VA VISN 4 Nurse Triage call center is
committed to providing better and more innovative service to our Veterans.
Get care, save time, and maximize your day by giving VVC and our call center a try.
>> Graphic: VA Video Connect App Logo
>> Graphic: VA Logo