Well we're back here at SSOW and had the fortunate opportunity after one of our panelists discussions,
to catch up with a long-term customer of ours.
Clemmie from NextEra.
You’ve been with us for about two years which long term for UiPath as we've grown
so fast.
For our customers, I'd like you to talk a little bit about your implementation and your
kind of journey over the past two years because it’s been interesting.
Yeah, so we did start a little over two years ago.
And when we started we were focused on how can we build as many Bots as possible?
And we realized last year that the probably wasn't the best approach that we should be
taking.
We decided that we needed to focus more from the Enterprise perspective.
Right?
So we centralized, we redid our governance, we focused on how can we get scale, replicability?
We re-trained all of our developers on the latest technology that UiPath had to offer.
We're building out what we call it's really funny we call them Microbots.
Oh interesting.
It’s very similar to UiPath has kind of the same concept but it's reusable Snippets
of code where you can plug in play and we've been able to build automations from, it went
from six weeks to about a week with these reusable Snippets of code, right?
So that's been really helpful.
We've also been focusing on how do we showcase everything that we've done because you know
as a company that's been doing this for awhile, you kind of get to a point where you're like,
what do we work on next?
Yeah.
And so we've been thinking about you know, how do we bring AI into the mix?
But also, how do we showcase what we've done?
Right?
So we're building out now only analytics on top of,
Oh good.
what we've been able to accomplish.
So we have end-to-end our Bots lifecycle showcased and dashboards that we can share out with
our business units and they're able to see and it's generating additional ideas.
Right?
So the benefit really though is is seeing across the different business units.
What are the ideas right because accounts payable might be doing something that you
know customer service is also doing and then this centralized COE that we have now is able
to say, okay, let's take a step back.
Let's look for an end to end process that we can leverage across the Enterprise and
then automate one solution versus automating a bunch of different ones and take them longer
and not getting the scale
So now that you’ve centralized this and taking the you're doing that.
How do you see that helping your company and kind of moving RPA into the next level?
Right.
So, you know, one of the benefits that we were able to receive by the centralization
is our time to Market obviously is a lot faster.
We won't from Building 25 bots in our first year to almost a hundred in our second year.
So being able to get that scale is definitely there and you know where we're looking to
go is obviously to increase that number as much as possible.
Our microbots are helping, you know significantly and then just trying to look for an end to
end automation approach right.
So building in what AI technologies we want, you know from intelligent OCR to intelligent
chatbots.
And so on to be able to just streamline and get as much automated as possible.
And you mentioned that you're doing analysis now with with robots.
What kind of things are you seeing from a beneficial perspective for the business units?
So, I mean, I think the benefits are really all over the, all over the place.
We've seen obviously everything from your traditional hours return savings to really
avoidance of you know, risks and fines, but really it's also the other thing is it's just
lending a helping hand, right?
So instead of our people working really long hours we're able to you know have Bots built
for them that help them get off the door and spend more time with their family.
That employee experience right?
I think it's sometimes it's a soft ROI to say but I think it's becoming a bigger ROI
at companies like, yeah I'm not spending, you know, 70, 80 hours of work.
It has been helpful, so our Employee Engagement and you know, hopefully is going in the right
direction because of that so.
Fantastic.
Well, thank you for your input as always great panel discussion.
We hope to see you on more things with UiPath and us in the future.
Thank you guys for being with us.
Hopefully this gave you a little bit of input into scaling across a large Enterprise with
RPA and some of the benefits.
Please follow us for more customer stories in the future.
I uipath.com and I'll see you guys at the next show.