Are you having an issue with your website refreshing and redirecting on
the login page? If so I'll walk you through several different things to
check on your website to get it fixed and get your site back up and running
quickly. Now since we'll be working with your website you want to make sure that
you get a backup of your site first you can do that through your hosting
provider. You'll also want to make sure that you have an FTP client on your
computer so that you can access your website from the backend. I'll be using
FileZilla for this video, this is how it looks when you're trying to log in but
it refreshes or redirects and that's a pretty scary feeling because you feel
like you can't get to your website. So let's go through different things that
you can do to fix this. One of the easiest things to try is to clear your
browser cookies and the cache. In Chrome you'll just have to scroll down to
settings, advanced scroll all the way down to clear browsing data, make sure
you check everything you want to do cookies and cache from the beginning of
time clear that out and see if that works for you. Once you clear that, simply
go to your website and try it again. If this is still happening then we'll move
on to the next one. The next step that we want to try is to deactivate all of the
plugins on the website. To do that we'll need to use our FTP client so I'll bring
in my FileZilla, you can get your FTP credentials from your hosting company
once you've logged in we're looking for the wp-content folder and we're looking
for plugins. We want to right click on this and we need to rename it. You can
rename it to anything that you want we just need to make sure that it's no
longer called plugins. Head back over to your website and see if you can log in.
If you can then there's a problem with one of your plugins and you'll want to
activate each one to see which one's the problem. If you're still getting the
issue the next step is to do the same thing but for your themes folder. So we'll
head back over to our FTP client and this time go into the themes folder
and you'll want to change the theme folder name to something else. I know that my
website is using the twentyseventeen so I'll rename that when you rename it then your
website will default to the default WordPress theme. Again head back over to
your login and see if you can login. If you can log in then that means that it's
something corrupted with your theme and you'll either want to upload a fresh
version of your theme or maybe choose a new theme. If you are still seeing this
issue then the next step that I recommend is let's head over to our FTP
again and this time we need to delete the htaccess file. The htaccess file will
be in the top level so you'll want to be able to see your wp-content your wp-admin
folders so you'll want to scroll down until you see htaccess. All you
have to do with that is right click and delete it and before you try logging
back in go ahead and reset your folders back to what they were called
so I reset my plugins back to plugins, log back into my themes and reset my
themes folder back to what it was. If you can log in with that make sure you head
over to your Settings, Permalinks area, scroll all the way down and simply click
Save Changes that will recreate the htaccess for you.
If you're still having this issue or if you still can't log in then let's try
one more thing. The final thing that we'll want to do is try and update the
site URL in our wp-config file. To do that we'll pull up our FTP again and you
want to be at the top level we'll scroll down until we find wp-config, download
that locally. Once that's downloaded locally you'll want to open that up with
a text editor. Once that's open you want to scroll all the way down and we're
adding two lines of code. From this you want to change this area to
your actual website and if it's www make sure you put that in there as well. Once
you save that and let's go ahead and upload that back we'll overwrite it
and that actually should fix the problem and hopefully one of those steps allowed you
to get back into your website. Did you learn something from today's video? If so
subscribe to our YouTube channel and we'll send more helpful tips to help you
manage your WordPress website and thanks for watching