Hi there, my name is Richard McMunn from the interview training company, PassMyInterview.com.
And in this tutorial, I will teach you how to pass a shift manager interview. So, if
you have a shift manager interview coming up for any company, business or organization
whatsoever, make sure you stay tuned, watch the presentation from start to finish, because
I promise to help you pass your interview! And to achieve that, this is what I will cover.
I will give you a list of shift manager interview questions, the ones I strongly recommend you
prepare for. I will give you suggested answers to common shift manager interview questions
to help you succeed. I will give you some tips on how you can be the standout candidate
and beat the competition during your interview. And I will also tell you about further resources,
including these slides that you can get access to, to help you succeed. Now, just very quickly
before we get started. A very warm welcome. My name is Richard McMunn. That is me there
in the center of the screen. I've been helping people to pass the interviews for over 20
years now. I always do that by giving you top-scoring unique answers you can't find
anywhere else. I am a former manager in the Fire Service with lots of experience of how
to pass managerial interviews. Please make sure you SUBSCRIBE to this channel by clicking
the red button below the video. Then you won't miss out on any of the videos I upload. You
can also connect with me on LinkedIn.com. I put my LinkedIn.com link in the description
below the video, and it's always great to connect with other like-minded professionals.
And please give the video a LIKE. By doing so, that motivates me to create more content
for you. Thank you very much! The first question that will get asked during your shift manager
interview is: Tell me about yourself and why do you want to become a shift manager? Now,
my advice is to have an answer already prepared for this first shift manager interview question,
and within it, show you are dynamic, you are fast-working and totally committed to adding
value to their business. Here's a great answer to help you. The question is, tell me about
yourself and why do you want to become a shift manager? “I am a hard-working, conscientious
and dedicated Shift Manager who has built up extensive experience of managing teams,
solving difficult problems and achieving difficult targets. I am the type of person who enjoys
the responsibility that comes with the Shift Manager’s position and I especially thrive
when I am under pressure and I am required to complete challenging tasks within strict
timescales. For example, in my previous job I had to regularly respond quickly to operational
and logistical issues to ensure the business operated effectively and efficiently. I want
to be a Shift Manager because no two days are ever the same; I will be pushed on a daily
basis in the role, and I will get to see the results of my hard work whilst helping my
team members to be the best they possibly can be.” That is a very strong answer and
it sets you up for the remainder of your shift manager interview with confidence! You can
either pause the video if you want to and take a note of the questions and answers as
we progress, or if you wait, I will tell you soon can download my full set of 23 Shift
Manager Interview Questions and Top-Scoring Answers, including the ones we are working
through together today! The next question is, why do you want to work for our company
as the shift manager? Now, again, this question is guaranteed to feature early on during your
shift manager interview and within your response show you have conducted some research into
their business and that you intend working there for a long period of time. Here's my
suggested answer. Why do you want to work for our company as a shift manager? “To
be effective as a Shift Manager the company you work for has to have set policies and
procedures in place that everyone is aware of and believes in. This is important for
safety reasons and for also ensuring the business meets its commercial objectives. I spent time
researching your company prior to attending the interview and your strong set of organizational
values, your ambitious plans for the future and the products and services you sell are
both impressive and indicative of the high standards you set. Your company is somewhere
I feel I can make a difference; it is somewhere I will be able to hopefully stay working for
a long period of time, and I have no doubt you will support me in the role to fulfil
all of my duties to the required standard.” That’s another top scoring answer! A really
strong one! Now, don't go anywhere because I still have more questions and answers to
work through with you. But when you are ready, if you want to CLICK THAT LINK in the top
right-hand corner of the video, it takes you through to my website, PassMyInterview.com,
and you can download my full set of 23 Shift Manager Interview Questions and Brilliant
Answers, including the ones we are working through together today. The next question:
Describe a situation where you acted quickly to resolve a potential major problem? Your
ability as a shift manager to respond quickly to difficult challenges is an integral part
of the role. Now, my advice is to use a STAR technique when answering this question, which
is situation, task, action, result. And I'm going to show you in a second how the STAR
technique works when responding to behavioral interview questions such as this one. The
question again is: Describe a situation where you had to act quickly to resolve a potential
major problem? Here we go. “A situation occurred one day where we were short-staffed
due to a bug that was going around the workplace. Three experienced people from my team had
fallen ill and they were not going to attend work. This had the potential to cause major
problems because it was a very busy trading period for the company. To compound matters
further, we had just launched a sale which was going to result in a significant increase
in product demand. It was my task to find a solution to this problem quickly to prevent
the company from losing revenue and the lowering of customer service standards that could potentially
follow. I assessed my options carefully before contacting another department within the company
to find three people I could borrow whilst the others were off sick. After I had found
three suitable people, I then conducted a skills-analysis assessment before providing
all three with a quick training session and clear written instructions on how to perform
each task. By acting quickly and decisively, I was able to maintain customer service standards
and deliver fully the operational commitments my team were responsible for.” That's a
brilliant answer! Again, you can see how by using situation, task, action, result, the
STAR technique, you are able to construct an evidence-based answer to that tough shift
manager behavioral interview question. The next one. How would you motivate your team?
As the shift manager, one of your responsibilities will be to motivate your team and hold them
accountable for their actions. Here's another great answer to help you. How would you motivate
your team? “I would motivate my team in various ways to get them to reach their full
potential. To start off, I would carry out performance reviews with all team members.
During the review I would set the standards I expect, create targets and goals and assess
their training development needs. I would then keep in regular contact with all team
members to assess their performance whilst motivating them through praise when it is
due, giving constructive feedback and providing mentoring and support as and when required.
I believe I have the necessary traits and attributes to provide effective leadership
and I would be able to motivate my team to enable them to be the best they possibly can
be.” Another really good answer for you! The next question. What can you bring to the
company? So, this again is guaranteed to come up during your shift manager interview. And
it's a common question that is your opportunity to show the hiring manager you can meet the
demands of the role and you can also bring something positive to their company. Here's
a strong, positive response to assist you during your preparation. What can you bring
to the company as our shift manager? “As your Shift Manager I will bring total commitment,
enthusiasm and a passion for the role. I will bring a guarantee that I will achieve Key
Performance Indicators regularly and I’ll ensure all members of my team work to exacting
standards which will help to increase sales whilst at the same time providing outstanding
customer service. I bring with me an ability to multi-task, the ability to confidently
delegate tasks to others and finally strong leadership qualities. If you hire me in this
position, I assure you I will make a positive impact straight away and I will work hard
to meet all of the requirements of the role.” That's a great answer again. So, we've had
five really strong answers to common shift manager interview questions. And next thing
to do is to CLICK THAT LINK in the top right-hand corner of the video and take a look at the
rest of the questions. And you also have the option to DOWNLOAD THE ANSWERS too, and that's
at my website PassMyInterview.com. Make sure you go through to that page, have a look at
them. And as I say, you can download the answers and they will help you to pass your interview.
Please don't forget to SUBSCRIBE. Lots of you, and I mean lots of you, are finding success
at your job interviews after using my resources, which is great news! Make sure you don't miss
out. Hit that subscribe button, connect with me on LinkedIn.com and please give the video
a LIKE. Thank you for watching and I wish you all the best for passing your shift managers
interview. Have a brilliant day!