(gentle music)
- [Michelle] The Transitional Care Center
is short-term rehab unit.
It's for patients who have been hospitalized
and, due to their surgery or their medical condition,
need a short-term stay of skilled nursing care
and physical occupational therapy,
and sometimes speech therapy,
to get stronger and be able to return
to their previous environment.
All of our patients,
before their elective surgery,
meet with a case manager at pre-admission testing.
At that time, our patients are able
to talk to the case manager
about what their living circumstances are
and what their anticipated discharge needs would be.
The ideal situation would be
that the patient would identify a need for rehab
before they even have surgery.
But during a hospitalization,
if that is identified,
the case manager at either of our hospitals
or an an outside facility
would contact me to start the referral process.
I didn't wanna be a,
a burden on my family,
because they have jobs
and they work and their schedules are tight.
Also I wanted to be someplace
where I was going to be trained
how to handle myself in my own home.
- [Willyum] At the patient's arrival,
each clinician, each discipline,
will evaluate that person,
assess them for any dysfunction
or disabilities that they might have,
and they will create a care plan
respective of that patient's dysfunctions
and implement that care plan
in order to return them to their full level of function.
- [Michelle] The TCC is an opportunity for patients
to transition between the hospital and home.
All of our rooms are private.
Everybody has their own bathroom.
We try to have a home-like environment.
All of the rooms have free Wi-Fi,
large flat-screen televisions.
Our dining is similar to what we provide in the hospitals.
The patients get a menu
and they order from room service.
They can order food any time they like.
We don't have set mealtimes,
and we offer guest trays for visitors, as well.
- [Willyum] One additional thing
that makes our TCC unique
is the communication that we have
with our team of physicians.
There is a continuum of care.
Everybody talk about it,
but at Coordinated Health and with the TCC,
it's something that we believe in.
The communication between our team of physicians
and our team of rehabilitation specialists
and our outpatient clinics
is very uniform and very clear.
Anything that occurs in the TCC
can be directly related to the physician
who has asked for our intervention,
and any pertinent information
that our outpatient clinics will require
about that patient's progression
can easily be given or provided to
that other aspect of Coordinated Health.
- [Shirley] They not only tell you what to do,
but they tell you why you're doing it
and how to do it correctly.
Very impressed.
And the fact that the transition to this center
from Bethlehem was so smooth.
And it was very comfortable.
I think everybody's been trained to handle things
in the same way,
so it was a very smooth transition.
- Our nurses are experienced with long-term care
and also with orthopedic patients,
which is the majority of our patient population.
In addition to excellent physical and occupational therapy,
they'll also receive the quality of nursing care
that we've come to expect at Coordinated Health.
As a case manager working in the hospital system here,
we identified pretty quickly
that our patients were growing accustomed
to the quality of care that they were experiencing
in our hospitals at Coordinated Health,
and when they needed short term rehab,
we were referring them out to other systems.
By having our own unit,
we can offer the same quality rehabilitiation
and the amenities that our patients have accustomed to.
- [Willyum] Coordinated Health is known
for the quality of its rehabilitation specialists
and the TCC is no different.
We have a full complement of physical therapists
that you will not only see in outpatient,
but you would probably see participating at the TCC,
because, if anything is a priority,
it's the quality of care that we provide,
whether it's in an outpatient unit
or in our TCC.
And that's what we want to provide.
- I cannot complain about any one aspect
of what I've had here.
Every question has been answered.
Every person I've spoken to
has given me support.
I'm going home tomorrow and I feel great about it.
I feel ready to go home.
- People who want more information can contact me
or physicians who would like a tour
can stop by the unit.
We're also gonna be having some marketing events
and some open houses,
so they'll be able to come and talk to the staff
at that time, as well.
(gentle music)