you know, we're in an amazing new world.
We're in all digital world.
And as you just saw, this isn't the
dream force we wanted.
The dream for us we want is with all of you here
with us in San Francisco.
You know, we wanna be celebrating and
uniting and coming together and
inspiring each other and giving back.
But we're doing it today digitally.
And this is our new world
doing everything
from anywhere.
And that's why this slack
opportunity it's so important.
Because when we combine our customer 3 60
platform
and hyper force and everything that bread just
a lot announced
wow, with slack
takes everything to another level,
gives us the ability to operate
our companies
from anywhere.
Now I'm going to tell you three stories.
I'm going to tell you three amazing stories
that happened this year,
and these three amazing stories are
all happening live right here in San Francisco.
Are you ready for that? Chapter one is really
we call intelligence.
It's amazing,
but it's a bigger,
more exciting, more powerful story
than that. Let me tell you,
this is all about the state of Rhode Island.
This is all about Gina. Raimondo,
governor of Rhode Island.
She's an amazing leader.
She contacted me earlier this year,
she said. She's fighting the pandemic.
How can Salesforce help
the state of Rhode Island
battle the pandemic?
We have received that phone call from
so many governors.
So Maney Mayors. So Maney presidents,
so many CEOs
from all over the world. We couldn't believe it.
And that's why we built so many new products,
whether it's contact tracing or vaccine
management or whatever we could do to
help, others were going to do it.
And now what I'd like to dio is
I'd like to actually give you an insight into
what we've been doing this year. So when you
read about some of these stories now, you're going
to see
some of the faces behind the people who've been
doing God's work.
Let's take a look at the state of Rhode Island.
Well, uh, if you had told
me in February that we'd be having
this discussion in November,
I would not have believed it. We didn't know
how it will evolve. We didn't know how
the curve would go. 23 hour days
sleeping in the department, and I gonna be
able to get enough ventilators. Um, I gonna be
able to open up new hospitals, education,
transportation,
the national card. Our
systems weren't gonna be able to handle
that. This was people's life. This
was businesses. We had to shut down
the whole economy. As did every
state. What the Governor Zahra position of doing
is trying to strike that balance between
allowing folks to get back to work and
school because they need a job and
commerce has to happen. But keep them
safe.
Enter Salesforce.
Not looking at raising revenue
or improving profitability.
This is the business of saving lifes.
You need excellent partners because
there is no room for you have to get
it right the first time being
ableto have partners at the
table that are eager to roll
up their sleeves and see How can
we make this work together
and knowing how to pick the right people?
Our partnership with Salesforce has
been a game changer.
E made
a random phone call to
the chief executive of your company.
He didn't say how
much can you pay?
You know what kind of resource is do you need?
Who are you, Governor? It
waas wherein
way want to save lives will be
there Monday way have
to be able to collect from
various laboratories in real time.
All of that takes the
innovation, the brilliance, the
commitment there 100%
certainty.
The partnership with Salesforce has saved
lives because it's allowed us to move
fast.
Every minute matters with this
disease as the virus
moves.
Solution also needs to keep up
with that way started with test scheduling.
But we had to do a case investigation wear
to do contact tracing,
and we wanted to make sure that we did it in a
safe and secure way. You wanna
have checks and balances because
you're not just making a decision for one
individual, you're making decisions
for an entire population.
So it was very important for us
to have a single source of truth.
And that is why Salesforce
on the customer 3 60 platform was so
important for us.
We can actually respond, not
just react. Companies like Salesforce,
in particular, have stepped up over
and over again. So you
know, to help us get through the actual pandemic
and do contract tracing. But not
only that, but, like let's get together
and put Rhode Islanders to work our ability
toe, have that kind of partnership and
join in and combining technology
with public health and what's going
on on the front lines so that we can
make a difference together. It's on us. And
when I say us, I mean the private
sector and the public sector,
I mean salesforce and
government
to say What are we gonna do about this? To get people
back to work, rebuild America and restore our democracy?
What an amazing story, that ISS.
It's an inspiring story, and it's a story
I never thought
I would hear
or no or participate in.
And yet, here we are,
live in Salesforce Park
in San Francisco,
a dream Force,
and I'm all by myself.
But I do have my good friend online here
with me, my new friend, someone
I didn't know a year ago. But I know her now. She's
an amazing leader,
an amazing leader of our country
of the world.
She's an amazing leader
of the state
of Rhode Island,
and she's a tremendous visionary, and I'm so
glad to introduce you
to governor. Raimondo. Governor Mondo, Thank you
so much for joining us today.
It is my pleasure markets. It's a
thrill to be here. And I love seeing you
and feeding off of your energy.
Governor Armando, you know you called us
and you said, Look, the
state of Rhode Island has a tremendous pandemic.
You need to implement
contact tracing. You need to put people back
to work.
You need thio,
distribute vaccines.
And how could salesforce help?
And you know what?
We have been so delighted to be your partner
and doing all of these things. Maybe you could
give everyone in the world of vision of
how do we fight this pandemic? Where are we going
next? And what have we learned over
the last year?
Thank you so much. We're still learning
every day. You know, we're by far
we're not through the woods. But
the few things we know is that
you have to, um,
put the politics aside
and focus on the science and
the data
and take action.
And in in a crisis like
this, a leader could become paralyzed.
It's overwhelming. I'm sure you have felt that way.
But you cannot be paralyzed. You have to move,
take action, be innovative,
reach out to partners as I did with you.
So you know, where are we going?
We can continue to scale our contact.
Tracing, leveraging heavily.
What? Our partnership with Salesforce
Contact Tracing Is Onley effective
in so so faras? It's fast.
You need to quickly get people into isolation.
You need technology to do that. And
that's why I'm so grateful to you
on your platform. And
then where we're going is to get this vaccine
now equitably distributed
to everyone as fast
and as efficiently as possible and maintaining
people's trust. That's a key
keyword, but I'm optimistic.
There's light at the end of the tunnel.
There is light at the end of the tunnel, Governor
Mondo and a lot of that light is coming from you.
So we're so delighted and so grateful
to your leadership
and your vision and everything you have done for the
world this year. Thank you, Governor Mondo. And
thank you for being a dream Force 2020.
Keep doing the great work and thank you to all
the sales Force employees were on the team
helping America get through this pandemic.
Thank you, Governor.
You know, today we're talking about the
future.
We're talking about the future, but we know we're
in the present moment. We also know the past
is gone.
The past is gone. It's not coming back.
We know that
all that world that we were in
well, we're creating a new world.
We're creating new salesforce.
We're creating New Platform. We have even
acquired a company slack because we
realize we need a position
and create an opportunity for you are Trailblazers
for the future.
And now I'm going to give you that vision
and an incredible vision. Led
by one of our most amazing executives
are executive vice president and general
manager of platform trailhead
and app Exchange. We all we all know
her. We all love her.
Sarah Franklin. Sarah,
can you tell us a little bit about the future?
Thank you, Mark. As you just heard,
governments must move faster than ever.
Cove in 19 has accelerated the
digital imperative for both the public
and the private sector.
Creating connected, intelligent experiences
for everyone
residents, customers and employees
is of the utmost importance.
That's why we launched work dot com and salesforce
anywhere back in March.
Their products that prioritize employee
health, safety, trust
and we continue to innovate were laser
focused on intelligence, integration
and automation.
And today I am excited to introduce
to you Einstein. Oughta me
with the expert himself
automate anything with ai infused
bots and flows,
integrate everything from systems
to experiences
and transform any industry with package
libraries.
With Einstein Automate every
organization in every industry around
the world can go with the flow of change,
and today we have a new industry solution
for the public sector.
Let's take a look at these intelligent innovations
that are helping governments go digital fast
and helping local businesses get back
to growth. Let's head inside.
I want you to meet Ozzy. He's a local
business owner looking to reopen this small
business for outdoor dining so he could get
back on track.
To do this, he needs permits, approvals,
possibly construction.
He starts by visiting his city's website to
apply for park lit permit.
This is no longer a paper process
with a long wait line
with Einstein. Automate the processes digital
secure and fast.
He's guided through this intelligent experience,
thanks to the new public sector industries
solution.
Einstein automate integrates data from other
systems,
personalizing the experience,
and in just a few clicks he's done
now after submitting the permit application.
Ah, lot goes on behind the scenes,
and here a permit officer is in his home
office, working the application record
that was automatically and securely created
in Salesforce.
Einstein automate has the new
mule soft composer to integrate
data from multiple systems with clicks, not
code.
Here are city zoning records from a homegrown
system,
Fire Department connections from an on premise
system,
a municipal transport, maps from an external
system and Einstein.
Automate has a new flow orchestrator
to drive a complex series of processes
from space planning to safety checks,
even invoking our new sales force functions
to generate pdf's
and use our platform services to send
them via email.
Now pay attention as Einstein
automate is also anywhere you work
that could be in teams
or Google chat
or, of course, in slack.
Wherever you are working, your one
slash command away from the power of
Einstein automate
and here in slack, it's easy for the permit
officer to confirm information, add
notes, collaborate
and notify the construction officer other
next step In the process,
Einstein automate has orchestrated everything
in the background, bringing automation,
integration and intelligence to the employee
experience.
Okay, let's fast forward. Ozzy's
permit is approved. An Einstein
automate is smart.
The flow guides him through the final steps
to confirm dates and suggested next
steps this chat about is using intelligence,
tow. Have a conversation directly with
Aussie.
Okay, he's ready to print his permit
email to him as a PdF.
All right. Now that Ozzy's got his permit,
he can safely open his business for outdoor
dining. And that's the power of Einstein.
Automate making every experience
intelligent with complete end to end
automation from the front to the back office.
Let's recap the innovation We just saw
New Industries Solution for the public sector
with Omni Script New meal Soft
composer To integrate every data source
New flow orchestrator, toe orchestrate any
work flows all without having
to code
To get your hands on all this innovation,
check out the euro l you see here
and an important reminder to support your local
businesses because together we
will succeed now back.
Thio