Welcome to UI Online - your fast, convenient, and secure way to certify for
continuing unemployment benefits, and manage your claim.
In this video, we'll show you how to update your personal profile and
reschedule your phone interview
using UI Online.
Now you can update your personal profile information, set preferences, change
security questions and reschedule a phone interview appointment without speaking
to representative 24 hours a day, seven days a week.
To access the many features of UI Online, you must first register
for a UI Online account.
If you haven't created an account yet, please view our other instructional
video, "UI Online: Overview and Registration" which will assist you in
creating your UI Online account.
Once you login you will arrive on the UI Online Home page. You can update your
contact information and set personal preferences by accessing the main
menu at the top of the page and selecting the "Personal Profile" tab.
UI Online offers you access to change your personal profile at any time
without speaking to an EDD representative, which used to be required
in the past.
From the Personal Profile page, you can: Update your contact information, set
your preference for both written and spoken language, opt out of receiving
paper claim forms, and change your password and security questions.
For security purposes, the only change you will still need to speak to an EDD
representative about is to change your name and date of birth.
If you need to update your name or date of birth call the EDD at 1-800-300-5616
during normal business hours.
To update your contact information including address, phone number, or e-mail
address, in UI Online,
select the "Contact Information" link to navigate to the contact information page.
On the Contact Information page you can review or update your information.
To update your address, enter the new mailing address and residence address
information. If your residence address is the same as your mailing address select
the "Same as mailing address" check box.
Phone numbers and your e-mail address can also be updated with UI Online in the
Phone Numbers and Email sections.
After updating your contact information click the "Next" button to submit your
changes.
To ensure fast and accurate delivery of important correspondence from the EDD,
UI Online will format your mailing address to meet the U.S. Postal Service
standards. You'll have the option to accept the standardized address to
ensure faster delivery, or if you see inaccurate information in the
standardized address, you can choose to use the address you provided. Select the
"Next" button to submit your choice.
If you have entered an address that cannot be validated, UI Online will
display the Invalid Residence Address page. The page will display the option to
use the address as entered or select the "Previous" button to correct the address.
Once on the Contact Information Confirmation page, it is very important
to remember that your address will not be updated until you click the "Submit"
button located on this page.
Other options such as language preferences can also be changed from the
Personal Profile page. To do so select the "Personal Preferences" link.
This will take you to the Personal Preferences page where you could update
your spoken and/or written language preferences. You could also update your
preferred method of correspondence. For select types of correspondence, there are
certain documents that will continue to be mailed, despite this designation.
If you haven't already chosen to go paperless despite certifying online, and
now no longer wish to receive paper continued claim forms, go paperless by
selecting the "Yes" option next to Only certify using UI Online
or EDD Tele-Cert.
Once "Yes" is selected the EDD will not mail you the paper continued claim form.
However, as a customer convenience, an e-mail will be sent to your personal
e-mail address to notify you when you have weeks available for certification.
Select the "Submit" button to accept the changes you have made on this screen.
Update your security profile at anytime at your convenience. To update your
password on UI Online,
select the "Password" link under the Security Profile section. You will be navigated to
the Change Password page.
To change your password, enter your current and new password as well as your
new password hint. A password hint is a word or phrase to help remind you of
your password.
Or to update your Security Questions on UI Online, select the "Security Questions"
link to be navigated to the Change Security Questions and/or Answers page.
In order to change security questions and/or answers, enter your password first. Next,
select four security questions and enter the answers to the questions. Make sure
to save the questions and answers for reference at a later time.
Or to update your Personal Image on UI Online,
select the "Personal Image" link to be navigated to the Change
Personal Image and Personal Image Caption page.
To change a Personal Image or Personal Image Caption, enter your password first.
Then choose a personal image of your choice and enter a personal image
caption. This will be displayed to assure that you are on the official
UI Online website.
Another great feature of UI Online is that it allows you to change the date of
your telephone interview at the earliest appointment possible.
There may be times when the EDD will need additional information about your
eligibility. When this occurs, you'll be notified by mail that a phone interview
appointment has been scheduled. If you know you will not be available during
this time, you may reschedule your appointment to a later date using
UI Online by selecting the "Reschedule" button found on the Appointments section of
your homepage.
Keep in mind, rescheduling your phone interview appointment could further
delay the processing of your claim and may create additional eligibility issues.
You will select the most appropriate reason category from the drop-down menu
for the reason you are rescheduling the appointment. Then enter additional
details in the Explanation section.
Once you have entered the information you will select the "Find Available" button to
submit your information and review the schedule.
Select the desired appointment from the list that appears using the
"Reschedule" link.
The Confirmation page will appear with the new date and time that you selected.
This page can be printed for your convenience or you can select the "Return
to Homepage" button.
The new appointment will appear on your UI Online Home page.
We hope you have found this video helpful on how to manage your personal profile and
reschedule telephone appointments through UI Online in a fast, convenient, and secure
way online. Additional information is on our EDD website. We also invite you to view
our other instructional videos that are available to learn more about the many
different benefits and conveniences of using UI Online.