>> ALL THESE CARS IN THIS BACK LOT, COMPLETELY UNLOCKED WITH THE KEYS INSIDE OF THEM.
>> Matt: TONIGHT, AS CENTRAL
FLORIDIANS PREPARE TO TRAVEL FOR
THE FOURTH OF JULY, WE HAVE AN
ALERT ABOUT A POPULAR AIRPORT
PARKING LOT.
OMNI AIRPORT PARKING SITS JUST A
FEW MILES FROM ORLANDO
INTERNATIONAL AIRPORT.
EMPLOYEES PROMISE CUSTOMERS
THEIR CARS WILL BE LOCKED WHILE
THEY’RE AWAY ON VACATION.
>> Lisa: VALET ATTENDANCE CLAIM
THE KEYS WILL BE STORED IN A
SECURE LOCATION.
BUT MIKE DeFOREST DISCOVERED
THAT IS SIMPLY NOT TRUE.
SO WHAT DOES THE PARKING LOT
COMPANY SAY ABOUT YOUR
INVESTIGATION?
>> Reporter: WELL, THE OPERATORS
OF OMNI AIRPORT PARKING TELL
NEWS 6 THEY STRIVE TO PROVIDE
THE HIGHEST QUALITY CUSTOMER
SERVICE AND SECURITY BUT POLICE
SAY THE OFFSITE PARKING LOT IS
PLAGUED BY CAR BURGLARIES.
PERHAPS THIS IS WHY.
>> MY NAME IS GARRETT.
I’M AT THE OMNI AIRPORT PARKING
LOT.
>> Reporter: HE HAS A WARNING
ABOUT THIS LONG-TERM PARKING LOT
NEAR ORLANDO INTERNATIONAL
AIRPORT.
>> BUT ALL THESE CARS IN THIS
BACK LOT, COMPLETELY UNLOCKED
WITH THE KEYS INSIDE OF THEM.
YOU CAN GO TO ANY CAR YOU LIKE
BACK HERE.
THE KEY IS LITERALLY IN THE CUP
HOLDER.
>> Reporter: WHEN HE DROPPED OFF
HIS FAMILY’S MINIVAN BEFORE
GOING ON VACATION, HE SAYS THEY
LEFT THE KEYS WITH A VALET
ATTENDANT.
>> THEY SAID THEY HAD A SPECIAL
CABINET FOR THE KEYS THEMSELVES
AND OUR CAR WOULD BE LOCKED AT
ALL TIMES.
>> Reporter: FOLLOWING HIS TRIP,
HE RETURNED TO OMNI AIRPORT
PARKING WHERE HE FOUND A LONG
LINE OF PEOPLE WAITING FOR THE
VALET TO RETRIEVE THEIR CARS.
>> THEY’RE ALL SHAKING THEIR
HEADS, SOME OF THEM ARE CURSING.
SO CUMMINGS SAYS HE AND OTHER
IMPATIENT CUSTOMERS BEGAN
WANDERING THE PARKING LOT TO
RETRIEVE THEIR VEHICLES
THEMSELVES.
>> WE HAD TO FIND OUR OWN CAR.
THERE’S OUR MINIVAN RIGHT THERE.
>> Reporter: THE DOORS WERE
FOUND UNLOCKED WITH THE KEYS
INSIDE.
>> YOU JUST PRESS THE CAR TO
START.
IT SAYS DOOR OPEN.
THE CAR STARTS RIGHT UP.
THIS FACILITY IS NOT SAFE.
>> Reporter: I WANTED TO SEE
THINGS FOR MYSELF.
SO I DROVE A CAR TO OMNI AIRPORT
PARKING.
THIS VALET ATTENDANT TOLD ME
"WE’RE GOING TO PUT THE KEY IN
THE KEY ROOM."
THAT’S THE SAME THING I WAS TOLD
WHEN I CALLED THE COMPANY’S
RESERVATION LINE.
>> SO THEY LOCK UP THE KEYS,
CORRECT?
>> CORRECT.
>> A HIDDEN CAMERA SHOWS WHAT
HAPPENED AFTER A VALET ATTENDANT
MOVED MY CAR TO THE MAIN PARKING
LOT.
SHE APPEARS TO SET SOMETHING
DOWN ON THE DASHBOARD.
THE FOLLOWING NIGHT I RETURNED
TO OMNI WHERE MANY PEOPLE WERE
WAITING FOR THE VALET TO
RETRIEVE THEIR VEHICLES.
SO I WAVED DOWN AN EMPLOYEE.
HE GAVE ME PERMISSION TO WALK
THROUGH THE PARKING LOT AND GET
MY OWN CAR.
AS I WANDERED UNSUPERVISED MORE
THAN AN HOUR, PEEKING INSIDE
VEHICLES, I SAW KEYS LYING IN
PLAIN SIGHT, SOMETIMES RIGHT ON
THE DRIVER’S SEAT.
I ALSO SAW VALUABLES, INCLUDING
NAVIGATION SYSTEMS, BUSINESS
PAPERWORK, EVEN A PURSE.
>> ORANGE COUNTY SHERIFFS
RECORDS SHOW CUSTOMERS HAVE
REPORTED THEFTS FROM THIS
PARKING LOT, RANGING FROM $5
WORTH OF ASSORTED CHANGE TO A
SONY PLAYSTATION, JEWELRY,
iPHONES AND SEVERAL GUNS.
>> THE CARS WERE NOT PROTECTED
AT ALL.
THERE WAS NO SECURITY IN SIGHT.
>> Reporter: WHEN I FINALLY
FOUND MY CAR, SURE ENOUGH, THE
DOOR WAS UNLOCKED AND THE KEY
WAS RIGHT UP HERE ON THE
DASHBOARD.
I LATER RETURNED TO OMNI AIRPORT
PARKING BUT NO ONE WOULD ANSWER
MY QUESTIONS.
>> WHEN SOMEONE ASKS ABOUT
SECURITY HERE, WHAT DO YOU TELL
THEM?
>> WOULD YOU PLEASE STEP OUT OF
MY OFFICE.
>> Reporter: ARE YOU ASKING ME
TO LEAVE?
>> YES, PLEASE.
>> Reporter: GARRETT SAYS HE SAW
STRANGERS CLIMBING INSIDE THE
VEHICLES AND DRIVING THEM AROUND
THE PARKING LOT.
HE DID IT, TOO, BECAUSE THE
FAMILY’S MINIVAN WAS BLOCKED BY
OTHER CARS.
ONE GUY USED A STRANGER’S CAR TO
DRIVE AROUND THE LOT LOOKING FOR
HIS OWN VEHICLE.
>> Lisa: THAT IS UNBELIEVABLE.
>> Matt: UNTHINKABLE THIS COULD
POSSIBLY BE HAPPENING.
NOW THAT YOU HAVE EXPOSED THE
SITUATION, DOES THE COMPANY HAVE
ANY PLAN TO MAKE SOME SECURITY
CHANGES LIKE LOCK DOORS AND PUT
THE KEYS SOMEWHERE ELSE?
>> Reporter: I WANTED TO BE
CLEAR.
WE WANTED TO BE FAIR TO THEM.
WE TOLD THEM ABOUT THE
INVESTIGATION NEARLY THREE WEEKS
AGO.
WE WANTED TO GIVE THE COMPANY
PLENTY OF TIME TO MAKE ANY
IMPROVEMENTS.
SINCE THEN, I HAVE SENT COMPANY
REPRESENTATIVES AND THEIR
ATTORNEY SEVERAL E-MAILS, ASKING
IF THEY’LL BE CHANGING THE WAY
VALET ATTENDANTS HANDLE
CUSTOMERS’ KEYS.
WE HAVE RECEIVED NO RESPONSE.
>> Lisa: THAT IS FRIGHTENING,
ESPECIALLY THIS TIME OF YEAR
WHEN PEOPLE ARE TRAVELING.
YOU WONDER IF THINGS LIKE THIS
IS HAPPENING AT OTHER PLACES,