Hey, guys, it's Ginny Silver.
And today I have an update for those of you in the state
of California on the California Edd.
It has been two weeks since the Edd has issued any form of
a Press release.
Now their press releases where the Edd gets out the most
information to their masses.
Unfortunately, they don't send this information directly
to your inbox.
It shows up in their newsroom section.
But this is where they go over the status of any programs
that are waiting updates if they finished certain extension
rollouts. If there's anything new in the works, major development
issues, etc.
Well, you guys, for two weeks they have not issued a Press
release two weeks.
This also comes at a point in time when many claimants are
awaiting that PEUC extension from a zero dollar balance within
their benefit year, which was promised by 4/17.
And for many it never came.
It also comes at a time when many are stuck in pending for
reasons beyond their control.
And it comes at a time when no one can seem to successfully
call in to the Edd without a significant amount of struggle.
So you guys, I decided that because the Edd is not communicating,
they did not issue a Press release in two weeks that I would
write it for them.
The Edd changed their logo.
I'm not sure.
Following the passing of the promised 4/17 deadline for the
American Rescue Plan completion date, we have completed the
rollout implementation of the extensions awarded to Pua and
PEUC claims with a zero dollars balance.
We may not have extended your claim.
So in case we missed you, you will need to call in.
We won't be double checking for those we missed.
You will know that we missed you because you will be late
on your bills as you continue to patiently await the automatic
extension. So if you are awaiting PEUC and within your benefit
year up to date on all documentation such as ID verification,
waiting more than two weeks for your extension after reaching
a zero dollars balance, you're going to need to call in.
While we did not address this publicly, we stated an email
privately to Junior and KTVU that we have successfully completed
the PEUC extension rollouts.
If you didn't receive the extension, you're going to have
to call us.
Many of you may be stuck in pending and we may require more
information from you in order to get your legitimate, non
expired, fully verified qualified claim back to paying you.
Please be advised that we won't tell you this.
You will simply see a pending status in your transaction
history for your certifications.
This will continue for an indefinite amount of time if you
don't call in.
Those who need to call in are UI, PEUC Fed Ed within their
benefit year, Pua claims and you are not waiting ID income
or address verification.
You are not at the end of your benefit year and you are not
sure what the F is going on with that.
Dang pending Status We won't tell you that you're required
to call Customer service to fix the pending status, but you'll
need to do so as our system has most likely applied some
form of stop payment alert to your claim.
In order to get through to customer service, you will need
to spend no less than three days dialing repeatedly until
you give up one day researching Edd call hacks on YouTube,
and then another three days redialing once you get through.
Don't be alarmed if our representatives drop your call when
they attempt to transfer you to a Tier two representative,
simply call back.
Additionally, our Customer service Center closes promptly
at 8P.M.
and if you have been waiting on hold for several hours,
we will disconnect your home line promptly at 8P.
M.
If this happens, you need to try again.
If you give up, you can contact your Assembly member and
they will follow up with us on your behalf, but we may still
need to eventually talk to you personally with a phone interview.
In many cases, we require an official phone interview with
you to determine your eligibility and get you out of pending.
We can't tell you why customer service is unable to do this
when you call in in some cases, but you will be scheduled
a phone interview some time within the next one week to three
months. We will contact you with this date at a vague date.
In the future, it may be conducted with no warning, a few
days warning, or we may schedule it only to delete it from
your UI online mysteriously if you are pending and or UI
PEUC or Fed Ed and have reached the end of your benefit year
12 months after the start date of your claim.
This is because that Brown haired girl who blinks too much
has told you like a broken record, that the Edd requires
that you file a new claim when you reach the end of your
benefit year.
For those of you who must file a new claim due to reaching
the end of your benefit year, there's a few things we won't
tell you directly, but that you should know.
If denied a new claim due to lack of wages, you will first
receive a notice of Invalid claim denying you a new claim.
We then sent a second separate notice letting you know that
you do, in fact qualify for an extension on your old claim.
Don't be alarmed when you receive the first letter and think
you won't be receiving any benefits.
The second notice is coming, and we haven't updated our system
to send them at the same time.
To avoid alarming our claimants, your first round of certifications
will be pending for what we say is up to three weeks.
While it is in review, this means that it goes to our third
party fraud detection company, Thompson routers who perform
additional fraud prevention checks.
We don't tell you this in advance, so don't waste your time
calling in about this, since that would mean sitting on a
three hour hold just to be told that there's nothing that
we can do.
Now.
Back in the winter, we say that the MEUC boost and overpayment
waiver details would be shared when they became available.
We haven't gotten to this yet.
These programs are optional in the stimulus bill and we aren't
held to any deadline, so we haven't begun them, nor have
we released any details or made any progress on.
These are bad.
Many have experienced delays in completing their ID verification
through ID me into reporting wait times of five plus hours
before giving up on getting a video call with a trusted referee.
Your claim will not be approved or paid until you complete
this. We can't help you with this because they're a third
party company.
In order to receive help, you must create a Twitter account
and tweet the CEO, Blake Hall in order to get help.
Their team will help you follow up.
You don't understand what that last sentence meant because
you weren't raised in an era of social media and computers.
You will need to do a lot of research in order to understand,
learn and operate these applications, which should not be
tied to your unemployment benefits in any way.
Additionally, initiate your video call between 12 AM to
5 AM for a faster wait time.
Sunday will be certification day and as our system is very
outdated, we anticipate it to crash.
Do not be alarmed if you see the following on Sunday, we
are limiting the number of claimants who can access message
page not found or any other error message.
Keep trying to refresh the page, try an hour or the next
day later, or try to access our mobile app feature on the
site. For some reason, that version of our site seems to
function better, but we just can't say why these links aren't
provided on our website but may help you when we stop paying
you for no reason.
Don't answer our phone lines, drop your calls, or do other
things we don't ever acknowledge.
Publicly contact your Assembly member.
Seriously, they have been very helpful when we are not.
findyourrep.legislature.ca.gov/
We should have a system where we answer our own phones in
a reasonable amount of time, but we just plain don't.
If you were beyond frustrated and want to pay a company to
dial for you and send you the whole line, or if you were
too scared that your call will be dropped and your entire
day wasted and you want the insurance policy of getting a
call back for free.
We're going to leave this right here.
This service should not need to exist, but it does.
We know that many of you have been unemployed due to the
pandemic and haven't been able to receive benefits.
While we have stuck you in pending mode for months, we know
that you have accrued interest fees, penalties, and lifechanging
losses. Due to these delays, you're entitled to your benefits.
So contact your Assembly member and keep calling in.
We will pay you eventually.
Like that was more informative press release than normal.