hello mrix back hopefully this video is gonna save you a few pounds on
your Virgin Media bill I was going about my business my daily business as you do
and I literally had an email come through from Virgin Media saying my bill
would been updated for the month I don't normally look at it to be honest because
it's always the same as you do you know it's the same you know same price but
for some reason out of six cents and I thought oh let's give it a little look
just have a double check and I looked at it and it said 79 pound I was thinking
wow that's gone up a lot that's gone up about 15 pounds I was like well you know
that bugged me for a better form you know better get get onto him sooner or
later anyway after a couple of days it bugged me enough to ring them I've got
onto this one of the standard reps and phone reps and they said oh you've
incurred charges off the WHA Wow what are all those charges I thought now I
can't be and I thought how can I get about this I thought I just want to know
me what my actual monthly I may have occurred charges I don't know but what I
do is actually asked them what my actual monthly bundle package deal is how much
does it cost and they said I was 79 pounds I was like well no way I mean I
was literally playing 64 pound two months ago what has it gone up to 79
pounds as I said can you put me through to cancellation line places always when
you're not happy at all it's always cancellation line it's very important
virgin media virgin media cancellation Its very important the reps
don't have the power, the standard phone reps do not have the power to do
anything at all it's the cancellation line people they are the people can do
you know you know can haggle deals with you etc, anyway I was waiting on the
phone for some time and the literally you know the standard rep got back
to me I said Oh before we go to cancellation law we can actually help
you, we can drop your bundle to a lesser bundle! I think what I've been a loyal
What! I have been a Loyal customer for over 10 years and you're saying you you know you're gonna
drop the bundle to bring the price down not a chance! not a chance! I said continue to
put me through to the
cancellation line, I've got to put through to the cancellation life and the person in
More in the know and the person that can actually do something said they
could sort something out for me and I said well why is it I've literally
suddenly incurred costs? they said well you should have had a letter we do apologize
but there's a problem with sending out the letters at the moment and the emails
and to do with this and I thought oh great so I've actually had to pay you
know about fifteen pay an extra a month and you know and I wasn't even notified
unbelievable! anyway I said well see what you can do and we'll talk about it where
need it would negotiate anyway I said well well why is it you you know I've
got discount why isn't it why haven't you taken it off you know why aren't you
added it on automatically she said well we wait for customers to actually ring
in, that's the important part see they actually wait for customers to
actually ring them to get the discounts if you think that you're entitled you
been at a Virgin Media you know with for quite some time a few years and you'll
you'll specifically think and staying with them you should be getting discount
if not why not get on the phone get through the cancellation and they're put
they decided that the reason why I specifically lost so much discount is
simply because you come out of contract after a year and what happens is once
you come out of contract they will just take your discount off,
its not great it I wasn't aware of that they take discounts off but I said yeah
I am prepared to stay with you, can you put my discounts back on ? they this said yes
so I ended up with paying less a month because I was happy with
comments section if you have some joy it'd be fantastic and please click the
like button it makes a huge difference to the video! anyway thanks a lot and
best of luck getting that money back cheers all