Hi there, my name is Richard McMunn from the interview training company PassMyInterview.com,
and in this tutorial, I will teach you how to pass a cashier interview. It does not matter
which organization, store, shop, or bank you have your cashier interview with, please do
make sure you watch this tutorial fully, from beginning to end, because I will help you
to be the STANDOUT CANDIDATE! And to achieve that goal, this is what I will cover. I will
give you a full list of cashier interview questions that I recommend you prepare for.
I will give you suggested answers to help you pass your cashier interview…. and these
are top-scoring answers. I will tell you the qualities that you really need to demonstrate
throughout your cashier interview. And I will also tell you about further resources you
can get access to, to help you succeed. So, FOUR GREAT REASONS why you should stick around
and watch this tutorial from beginning to end. Before I get into those cashier interview
questions and answers, a very warm welcome to this presentation. My name is Richard McMunn.
That's me there in the center of the screen. I've been helping people for over 20 years
now to pass their interviews. I always do that by giving you top scoring answers you
cannot find anywhere else. On that basis, please make sure you SUBSCRIBE to the channel
by clicking the red button below the video, and then you won't miss out on any of the
weekly training videos I upload. You can also connect with me on LinkedIn.com if you want
to. My LinkedIn link is in the description below the video, and it's always great to
connect with like-minded professionals such as yourself. Please also make sure you give
the video a LIKE, because that tells me you enjoy the content and I will, therefore, spend
more time creating it for you. Let's now get into those cashier interview tips, the questions
and the answers. The first one is: tell me about yourself and why you want to become
a cashier? Now, this is guaranteed to be the first cashier interview question that you
will get asked. So it's imperative we give them a positive, skills-based answer that
shows that you can really add value to their business. Here's my suggested answer. “I
am reliable, honest, trustworthy and hard-working and I am the type of person who enjoys working
in customer-facing roles. I am also someone who is flexible and adaptable, and I can work
the hours necessary. I will also be available to cover shifts at short notice, as and when
the need arises. If you hire me as your cashier, I will learn the role quickly and you can
also rely on me to carry out my duties with professionalism, diligence and accuracy. I
understand that, for your business to be success, I will need to serve your customers with a
friendly and welcoming manner, and also deal with any customer issues promptly and efficiently.”
That's a great answer that sets you up for the remainder of your cashier interview with
confidence! Now, you can either pause the video and take a note of the answers that
I give you as I progress, or if you want to wait, I will tell you where you can download
my full set of 24 Cashier Interview Questions and Top-scoring answers. The second interview
question I want you to prepare for is, why do you want to work for us as a cashier? When
preparing your answer to this cashier interview question, I recommend you give the hiring
manager THREE REASONS why you want to work for them based on: NUMBER ONE: their locality.
NUMBER TWO: their strong reputation within the local community, and NUMBER THREE: their
great customer service standards and the quality of their products and services. Let's have
a look at a brilliant answer to that interview question: Why do you want to work for us as
a cashier? “I’d like to work for you for three reasons. Firstly, the fact you are local
to me is appealing, and this also means I will be able to cover quickly at short notice,
if you need me to. Secondly, you are well thought of within the community, and this
means I will get more job satisfaction from the role whilst serving your customers. Finally,
I have used your store before and the products you sell are of a very high standard. Because
you sell good quality products, it means my role will be more enjoyable as a cashier,
and I will be able to continually provide great customer service.” I like that answer
because you are giving three well-thought of answers to why you want to work for their
business. The next cashier interview question we need to prepare for is: Tell me a time
when you went above and beyond for someone? They also might say to you: Tell me a time
when you went above and beyond for a customer? Either way, this is a behavioral type interview
question and it requires you to provide a SPECIFIC SITUATION you've previously been
in. My advice is to use the STAR technique when responding to this cashier interview
question. So, the STAR technique is a brilliant format that will ensure you give a top-scoring
answer. You start off with your response and you tell the interview of the SITUATION you
were faced with. You then move on and tell the hiring manager the TASK that needed to
be done. You then go into detail about the ACTION you took, and then you finish off and
tell them the RESULTS following your actions. So, the STAR technique is: situation, task,
action and result. Let's now take a look at it when responding to the interview question:
Tell me a time when you went to went above and beyond for someone? Here we go. “In
my previous job, it was late on a Friday afternoon and the stock delivery that was due to arrive
at 2pm, had still not turned up. My supervisor asked for volunteers to stay behind late that
afternoon to help take delivery of the goods, and also carry out a stock check. Although
I had plans for that evening, I knew how important it was to help out the business, and I felt
it was my responsibility to go above and beyond what was expected for my supervisor. I agreed
to stay behind after work with one other team member. The delivery was actually two hours
late in the end, and it didn’t arrive until 7pm. However, when it did arrive, we took
stock of the delivery, cross-checked it carefully and made sure all of the goods were exactly
what was ordered. We finally finished the task at 8:30pm to the satisfaction of my supervisor,
and she thanked us both for our hard work and commitment.” Now, you will see how effective
the STAR technique is when responding to behavioral-type interview questions, and that’s a brilliant
example of going above and beyond what is expected for somebody. Please don't go anywhere,
because I've still got another few cashier interview questions to work through, including
top-scoring answers. But when you're ready, if you want to CLICK THAT LINK in the top-right
hand corner of the video, it takes you through to my website (PassMyInterview.com), where
you can download my full set of 24 Cashier Interview Questions and Top-scoring answers!
However, before you do that, let's take a look at the next question. What are the five
most important skills and qualities of a cashier? This cashier interview question is rather
cleverly assessing whether or not you have read the job description. Although you need
lots of different skills and qualities to be a cashier, the following five are the most
important. Here we go. “CUSTOMER SERVICE is one of the most important skills needed.
You need customer service skills, because the only way a business will not just survive,
but also thrive, is by encouraging repeat custom. If a customer feels valued, and they
receive consistent great service, they will come back to that business time and time again.
You also need a POSITIVE & CHEERY ATTITUDE. Smiling and being positive whilst going about
your duties is infectious on both customers and your work colleagues. By being positive,
the workplace will be a happier place to be, and the customers will also feed off your
positive energy, too. You also need a FELXIBLE & ADAPTBALE approach to your work. On occasions,
your manager or supervisor will need you to come in to work additional hours, and you
may also need to stay behind late to help out when needed. You must also be TRUSTWORTHY,
RELIABLE and HONEST at all times, because not only are you handling money and taking
payments, but your employer must also have the confidence you are someone who will turn
up to work on time, and act with integrity and professionalism whilst you are there.
Finally, you need DISPUTE RESOLUTION skills. On occasions, you will have to deal with customer
complaints and refunds, and you have to deal with these in-line with company guidelines.”
So, the majority of candidates will just give off the top of their head the five most important
skills and qualities they think are needed for a cashier. But, what I like about that
answer, is you are giving the specific skill or quality and you are then EXPLAINING WHY
it is so important, and that will help to make you the standout candidate! The next
cashier interview question is: Talk me through the steps you would follow when dealing with
an unhappy customer? Whilst this is a challenging cashier interview to answer, if you follow
my suggested step-by-step process for dealing with customer complaints as a cashier, you
will score highly. And here it is. “First and foremost, I would follow my training in
regard to the complaints procedure the company has in place. At all times, whilst speaking
to the customer, I would be polite and I would start off by listening carefully to their
complaint or problem. I would then ask them a number of questions to make sure I have
all of the information needed to deal with the complaint properly. I would apologize
if the company were at fault, before suggesting a resolution to their complaint, which may
include replacement products or even perhaps a refund being issued. I would then confirm
with the customer that they were satisfied with my proposed solution before apologizing
once again for any inconvenience that has been caused. Finally, I would look for ways
to make sure the complaint or problem didn’t happen again.” That's a brilliant answer,
because you are following a logical step-by-step process for dealing with complaints or unhappy
customers! And you are also mentioning, which is important, that you would follow your training
at all times. Please do CLICK THAT LINK in the top right hand corner of the video. It
will take you through to this website here. PassMyInterview.com, which is a website I
set up to help people pass their interviews with flying colors. I have listed 24 cashier
interview questions there. Some of them will come up during your interview, and if you
want to download the full set, you can do on that page. I have also provided you with
5 tips for helping you successfully pass your cashier interview. Please do make sure you
read those, because they are important. I've also given you a number of questions that
you can ask at the end of your cashier interview. Like I say, I think it's really important
if you can download the answers because they will help you to be the standout candidate.
Thank you very much for watching this tutorial. I hope you've enjoyed it. Don't forget to
SUBSCRIBE and also HIT THE LIKE BUTTON. I appreciate your support. Thank you very much.
Have a brilliant day. I wish you all the best for passing your cashier interview. Thank
you very much!