SOMEONE, YOU BETTER TREAT THEM RIGHT.
SHAYNA: ONE WOMAN HAS BEEN A HAIRSTYLIST FOR AS LONG AS SHE CAN REMEMBER.
>> 11 YEARS OLD MY MOTHER HAD ME DOING DOUBLE CROSSES AROUND THE KITCHEN TABLE.
I THOUGHT THAT WAS NORMAL.
I THOUGHT EVERYONE DID THEIR MOTHER’S COLOR.
SHAYNA: WALTER JONES HAS A SIMILAR STORY.
>> I STARTED PROBABLY LIKE 11.
I GOT A PAIR OF CLIPPERS, SAVED UP MY MONEY FROM GETTING GOOD GRADES AND MESSED UP MY HAIR, MESSED UP EVERY KID’S HAIR IN THE NEIGHBORHOOD.
I KEPT WITH IT.
SHAYNA: FIRST THEY SCHOOL IS IN SHOP ETIQUETTE -- US IN SHOP ETIQUETTE.
HOW MUCH IS SOMEONE SUPPOSED TO TIP THEIR HAIRDRESSER?
>> NORMALLY IT IS 20%.
SHAYNA: DO YOU TIP THE OWNER?
>> IT IS A THING FOR THE OWNER NOT TO GET TIPS, BUT PLEASE TIP ME.
SHAYNA: WHY DO SO MANY PEOPLE USE THEIR HAIRDRESSER AS A THERAPY SESSION?
>> THEY GET TO SIT IN A CHAIR.
I LOVE HEARING STORIES.
SHAYNA: HOW DO YOU BREAK UP WITH YOUR BARBER?
>> YOU HAVE TO DISAPPEAR.
IT IS LIKE A BAD GIRLFRIEND, IT IS NOT GOING TO WORK OUT WEL SHAYNA: WALTER JONES IS THE OWNER OF THE CLEVERLY NAMED SHOP , BARBER WALTERS.
>> THE YOUNGER GUYS JUST DON’T GET IT.
SHAYNA: AS IN LEGENDARY NEWSWOMAN BARBARA WALTERS.
WALTER IS A NORTHERN CALIFORNIA NATIVE.
HE OPENED HIS FIRST SHOP IN SAN FRANCISCO, MET A GIRL IN MASSACHUSETTS.
THEY GOT MARRIED AND HAD A BABY.
THE FAMILY PUT DOWN ROOTS LOCALLY.
HIS WELLESLEY SHOP VIBE?
THINK MASCULINE STUDY OR BILLIARD ROOM.
WALTER SAYS WHAT HAPPENS IN HIS SHOP STAYS IN A SHOP.
>> THERE IS THAT CODE OF SILENCE, AND OVER TIME YOU BUILD A BROTHERHOOD.
IT IS A SAFE SPACE TO EXCHANGE IDEAS.
SHAYNA: A SENSE OF COMMUNITY.
>> THIS IS WHERE YOU GET THAT LEVEL OF CHECKS AND BALANCES, LIKE WITH TEENAGERS.
THEY ARE NOT MAKING EYE CONTACT WHEN THEY SHAKE YOUR HAND.
MAYBE THEY ARE SLUMPING DOWN TOO MUCH IN THE CHAIR.
THIS IS WHERE YOU GET THAT CHECK THAT THEY MAY NOT GET SOMEWHERE ELSE.
SHAYNA: IS IT HARD TO EXECUTE A CUSTOMER’S VISION?
>> IT CAN BE.
I ASK, WHAT IS AN ACTOR YOU SAY YOU LOOK LIKE?
IN ONE ROLE YOU MIGHT HAVE SHORT HAIR, ANOTHER YOU MIGHT HAVE LONG HAIR.
THAT GIVES A LIST OF REASONABLE OPTIONS HE CAN GO WITH.
SHAYNA: SPEAKING OF HOLLYWOOD HAIR, KRISTIN MCNEIL HAS SEEN HER SHARE, WORKING THE TRESSES OF STARS.
>> I DO A LOT OF COLOR FOR FILM, WHICH HAS BEEN GREAT.
SHAYNA: SHE GREW UP IN MARSHFIELD.
>> I DID EVERYBODY IN THE NEIGHBORHOOD.
I MESSED THEM UP.
SHAYNA: AFTER COSMETOLOGY SCHOOL, SHE MOVED TO NEW YORK AND STARTED DOING HAIR ON BROADWAY, WHICH TAUGHT HER A THING OR TWO ABOUT WIGS.
>> WE WOULD SET WIGS.
ANYBODY ON BROADWAY WOULD SET WIGS TO GET THE EXPERIENCE.
>> I WAS ALWAYS NERVOUS.
I PRAY THE WHOLE TIME.
BUT I TAKE MY TIME.
I DON’T MESS AROUND.
SHAYNA: HER TALONS CAUGHT THE EYE OF JOAN LONDON, WHO WAS ANCHORING GOOD MORNING AMERICA AT THE TIME.
>> I SAID IF YOU WANT IT, YOU ARE HIRED.
NOT ONLY YOU ARE A GOOD HAIRDRESSER, YOU ARE FUN.
SHE IS FUNNY.
SHAYNA: SHE WORKED WITH JOAN FOR NEARLY SEVEN YEARS, TRAVELING THE WORLD, UNTIL SHE MET HER FUTURE HUSBAND.
>> HE SAID HE WOULD MOVE TO NEW YORK, BUT I WAS READY TO COME HOME.
WE GOT MARRIED AND HAD TWO KIDS.
SHAYNA: KNOWN FOR HER BLOWOUTS AND CUTS, SHE WORKS OUT OF TWO SALONS.
>> IT REMINDS ME OF THE HAIR AND MAKEUP ROOM.
SHAYNA: SHE STILL DOES HOLLYWOOD HAIR WHEN MOVIE PROJECTS ARE IN TOWN.
HER SPECIALTY?
A NOD TO HER BROADWAY YEARS, COLORING WIGS, WHICH IS NO EASY TASK.
>> WIGS ARE LIKE $10,000 TO $20,000.
I FEEL LIKE IF THEY TRUST ME, I CAN DO IT.
♪ SHAYNA: I COULDN’T RESIST GETTING WIGGY WITH HER.
ALL THE MOVIE STARS WE SEE IN THE MOVIES, MOST OF THEM ARE WEARING WIGS.
>> YOU WOULD BE SURPRISED, YOU BECOME THE CHARACTER.
THEY GO FOR THE WHOLE THING.
SHAYNA: I CAN BUY INTO THAT.
OH, IT WAS FUN.
THE MOST RECENT FILM SHE WORKED ON WAS "FREE GUY," STARING RYAN REYNOLDS AND JODY COMER.
THE FILM HITS THEATRES IN DECEMBER.
COMINGUP, TRAUMATIC HAIR LOSS.
A CONVERSATION WITH