hi and welcome back to another amazon selling video if you're new to my channel
my name is nikki kirk and today we are talking about amazon reimbursements
did you know that amazon might actually owe you money and today i'm going to walk you through how
you can request that with sellerboard so if you are an amazon fba seller you probably already know
this but amazon sometimes damages or loses your inventory or a customer doesn't return the item
they wanted to return for and that means you might be due for a reimbursement from amazon amazon's
fba inventory reimbursement policy is if an item you send to us as part of the fulfilled by amazon
fba service is lost or damaged at a facility or by a carrier operated by amazon or on amazon's behalf
we will replace that item with a new item of the same f and sku or we will reimburse you for it
this is why it's important if you're an fba seller to use amazon's preferred ups account when you're
sending in your items because if it is damaged by ups on the way amazon will reimburse you for
it eligibility for items covered under this policy must include they are registered at fba the time
they were lost or damaged it complies with their fba requirements you have sent in the exact item
in the exact quantities stated in your shipping plan so if you send in extra and one is damaged
they're not going to cover that the item is not pending disposal or was not disposed at
your request before item is not defective or not damaged by the customer and your selling count is
in normal without any claims so if a customer damages i did a return video i'll link it here
if a customer damages your product you are not eligible for reimbursement that is unfortunately
just a cost of being a retailer and if you sell on amazon you are a retailer so amazon calculates the
price they're going to reimburse you for an item based off of what you were selling it for
for the last 18 months what other sellers were selling it for in the last 18 months
the current price that you have it listed for as well as the price that other sellers have it
listed for so if you don't have any more in stock they're going to go off of what your price was and
whatever it's going for unfortunately sometimes this means you don't actually get the covered you
might not get like what you were expecting if it sold for profit you can always get exactly what
you paid for at the minimum because should you ask for back a reimbursement and they say like it's
you know you paid seven dollars and then they give you five you can send them your receipt
and say like look this is why i paid for it can you at least cover that and usually they will but
just something to note for fba returns it's very similar the customer has 45 days from the date
that they requested for it to be returned to send that inventory back to amazon if after 60 days it
has not been sent back to amazon amazon should be reimbursing you if they don't reimburse you you
can ask for reimbursement now you should stay up on your returns because you only have it'll only
go back 18 months so if it's been a return past 18 months well then you can't get your money back so
i always say to do it every you know quarter or at least twice a year you should definitely be
making sure that amazon doesn't owe you any money i'm gonna link amazon's like full fba
return policy below it's a link to seller central so you can read it right from amazon yourself
so how do you go about getting this money back well if you didn't know i love sellerboard and i
use it because it's an easy app i can do app or desktop where i can see my profit and track my
inventory like i can know my roi and then margin real numbers from what has been selling on amazon
it's all tied right into my account and it's right there but they also have something called money
back where it will run the reports for you so that you don't have to do all the different reporting
from seller central to know if amazon owes you any money it gives you all the information and
it's super simple so today i'm going to walk you through how to use seller board money back to get
money back on your amazon account seller board has given me a link which you can try it out
for two months free and you don't have to put in the credit card you can just try it out and every
like account level there's a bunch of different tiers of account levels you can sign up for
but every account level has this money back option so you can choose the cheapest one if you want and
use this function as i mentioned all these reports are in seller central and what seller board is
doing is pulling those reports and then cross referencing and you'll see it's kind of crazy how
they can do it but you can run all these reports it's like two or three different reports that
you would have to run your returns and then run to see if they've already been reimbursed and it's
kind of like this whole big deal which i have to relearn every time i go to do it but this makes it
really easy so from your seller board account up here at the top you will just click on money back
and it will take you to this page as you can see here there are three options for money back claims
which seller board can help you with lost in damage which is where the warehouse has
damaged your products or lost your products return reimbursements where customers didn't return the
products and fba fee changes this one is where amazon might change the fee due to the product
being inaccurately measured or weighed like it tells you if the fee increased okay so let's start
with the damages and lost products so you can see here that seller board is saying that i have 82
owed to me from the lost and damaged products you can scroll down here to click generate report and
if you have a lot of sales and a lot of history like i do you might want to hit email me and it'll
you can move on and wait for the email now i did hit email me although it emailed me pretty like
quickly so i probably just could have waited it out okay so here is what the report looks like
from seller board and i went ahead and zoomed in because it was really tiny so that's why it
looks really big right here so you can see it's giving me the fn skew which is directly tied to
my account as well as the item whatever it was and then we've got lost meaning they've lost the
product at some point damaged for whatever reason it's damaged then there's the found column and you
can see none of these have actually been found but if they would there would be a number there
reimbursed is ones that they've already reimbursed me for so it looks like on this one which is a
lip balm two were damaged and two were reimbursed however the last one is still missing and you can
see that here and then seller board is saying that they are estimating that amazon owes me
676 for this product now if i hit the plus sign over here it's gonna open up the items
for this so this is the date that it would happen so it was damaged on the 21st of march
and then this is the transaction id from amazon so every thing that happens to your product there's
some kind of transaction id that amazon is giving it it's generating it to track that thing so when
it was lost when it was damaged when it was reimbursed all that is tracked and so we have
them right here and it will have it for every one of them so this one you can see there's only one
that was lost and it's still missing this one two damaged and two missing and then lastly
we've got one lost and still missing so all of these ones that they've lost and are still
missing i should be reimbursed for so all i have to do is go back to seller board and they have a
template here where you can copy and paste over to your seller account by opening a help ticket
now i'm going to walk you through how you can open a help ticket if you didn't know in the new system
it's just like this little question mark in the corner here you go ahead and click on that and
you want to scroll to the bottom where it says need more help from there you're going to click
on selling on amazon because that's what we want help with and then i'm going to go copy and paste
the template from seller board over into my help ticket i'm going to copy the fn sku and
my asin right from the report from seller board and you just put them in right here
then we want to grab the date and transaction for the last one that i
want reimbursed for and i'll copy that over here into the template
now amazon's gonna try to guess like what it is that you want help with it's reading your email
so from there you can copy the transaction id here
and it's going to look it up and tell you if there is something there so check the status
now say it needs further investigation with a associate awesome that's what i want to so
we'll just hit contact us because i just want them to send the email i don't want to like
keep doing this over and over so i just do that and it's going to send the email
now i just went ahead and did the rest of them so i've got my cases open and now i'll
wait for them to be reimbursed they are pretty quickly you'll probably hear back same day okay
now on to the customer returns section so as you can see here it's very similar and
seller board is saying that i'm owed 275 dollars so now i'm going to run the report
now if you've already refunded the customer without the customer having to send it back
you cannot be reimbursed this is straight like the customer wanted to return fba and then it's
was not sent back fba so now you're owed that money since the customer kept the product
now if you have done fbm and you've already reimbursed the product well you're not going to
get a reimbursement from amazon because you as a seller decided to refund that product
the same thing goes with non-returnable items unfortunately there are categories like grocery
where the customer doesn't have to physically return the item and you are just out the cost
of that item which really sucks so be careful if you have a lot of high priced non-returnable items
because you might get a bad customer and you just have to be willing to take that risk at the end
of the day it's an expense to your business tax wise and all that but it does suck you can see
here they're estimating my reimbursement amount is 275 and then you would click here to download the
report you can do excel or csv and then right here is where you can select the dates i'm just going
to go ahead and do the dates that they already have which should be 18 months back so that's what
you see there okay so i've clicked run the report on seller board and again i'm asking for it to be
emailed me so i'll just wait for it to arrive here is what the customer return report looks
like from silverboard now you can see some of these are quite old so we've got the units sold
the sum of whatever it was you returned units refunded to the buyer they got their money back
however their unit was not received back and you can see here this one is almost two years old so
these 500 and something days those are super old and i'm not going to be able to get any of
the money back for those but you can still see how much there oh think that i am owed but now
let's go down to some of the newer ones which i can't ask for back and then you can see there's
even some that are getting close to the 45 days but not quite so now before i go ahead and open
a ticket to amazon i'm going to look these up myself because you can see if you've already been
reimbursed and you really don't want to ask amazon or open a ticket if you've already been reimbursed
for it so from your seller central account to check if you've been reimbursed you would first
go to your reports payments and then there at the top you want to click transaction view and i'm
going to do is copy and paste these order numbers over there to see if i've been reimbursed already
so i'll pick the most recent one that i'm eligible to be reimbursed for
because like i said if it's not been 45 days i think it's changed to 60 now i'm not 100 but
either way amazon says you can't ask for it for a certain amount of time because the customer has
to be able to get it to amazon so up here in the search bar you're going to search the order number
and you can see even though seller board is saying that i am owed that you can see that amazon has
actually already reimbursed me and they reimburse you for the amount that you would have made
so obviously you're not gonna make the fees that you have to pay amazon but they will reimburse you
of whatever that money would have been made when you sold that item minus the amazon fee so that's
how it works and you just want to go through and check them all but if you do have any that you
need to be refunded well they have a template for that so i went through and checked them all
and here's one where it looks like i have not been reimbursed for it so we're gonna go back
to seller board and grab the template to open the case with customer service at amazon so here we go
again going to help i need more help and i'm going to copy and paste and now i'm going to
go grab the order number from seller board and then this is about fba returns reimbursement
put in the order check status and then you can see the customer did not return the original
item within the required time frame any item returned after that time has been removed from
your inventory now that makes no sense so i'm going to go ahead and just open a case and have
amazon look into it more because if it doesn't make sense you can keep asking amazon because
it should make sense to you okay now i'm going to walk you through the last one really quickly but
i will tell you that there wasn't any really fee changes that i saw that are worth it now
worth it to me would be something i'm actively selling and i have a lot of inventory of or i'm
constantly planning and the fees are changing now the fees shouldn't be changing like that right it
shouldn't be changing very often so here is what the seller board report looks like but as i said
it's nothing i'm personally going to be looking into because i don't usually sell stuff for that
long i've definitely never noticed a fee change however if you do notice it you can ask amazon
sometimes new sellers will get frustrated because the fees seem really high now amazon selling fees
vary it is a percentage of both the selling price and the category it happens to be in so some
categories are higher than other like books always have a really high fba fee probably because amazon
is like the original bookseller on that website so that could be why i don't really know but anyways
so sometimes that happens if you notice something that shouldn't be that high of a fee you can email
amazon and ask them to re-measure it and readjust the fees i think they're probably going to make
you have already have it listed so you can't just email about something that you want to
you'd probably have to list it and then ask for it for them to actually do it but anyways that's a
whole other thing so here's what the report looks like on seller board for fee changes so you can
see it's got the title of the item the ace in my sku for it and then the different fee amounts here
like i said there's not really any that are like big blaring i need to dig into that one more it's
not something i'm really gonna use but it is here for you on seller board if you have the account
like i said seller board has a code for you it's linked below where you can try two months free
no credit card required and you can see if you like it i love it for the simple fact that all
of my profit roi margin is all right there on my phone with photos of what's sold every day so it's
really easy to see it's a lot easier than the seller app as far as that seller board has made
asking for your money back super easy and it is something that you should keep on top of because
amazon is pretty good with the reimbursements but you don't want to just trust them to do it
you want to be checking to see if amazon owes you any money so i hope this video was helpful thank
you guys so much for watching let me know if you have any other questions about this or anything
amazon selling i'll be happy to answer your questions and or make a video about it if it
needs one so thank you guys so much i'll see you back here for another amazon selling video
you