THEIR CAR LEASE. THE CONTRACT CONFUSION, >> NOW TO A LOCAL 10
INVESTIGATION.
THE ENORMOUS SURGE IN USED CAR
PRICES MORE PEOPLE THAN EVER ARE
BUYING OUT THEIR LEASES BUT SOME
ARE FINDS THEMSELVES KNOCKED OUT
OF THE DRIVER SEAT WITH BIG FEES
AND DEALERSHIP DEMANDS.
>> LOCAL 10 HAS BEEN LOOKING
INTO WHAT HAS BEEN GOING ON FOR
MONTHS.
>> IT IS A VOLKSWAGEN PA SAT.
>> AND ONE CARLOS BELTRAN
THOUGHT BUYING OUT HIS LEASE
WOULD BE EASY.
AFTER ALL HE DID HAVE A SIGNED
CONTRACT INCLUDING THAT RESIDE
YULE VALUE.
>> YOU THOUGHT HERE IS THE
RESIDUAL, HERE ARE THE TAXES
THAT’S ALL I WILL HAVE TO PAY.
THAT IS YOUR ASSUMPTION.
>> THAT’S IT.
>> HE WAS WRONG.
THE FIRST SURPRISE CAME, HE WAS
NOW TOLD, YOU HAVE TO GO THROUGH
A DEALER TO BUY OUT THE LEASE.
THEY CLAIM, IT IS A STATE LAW.
WHICH BY THE WAY IT IS NOT.
WHICH IS WHERE THE SECOND
SURPRISE COME IN.
>> THEY NEEDED YOU TO CERTIFY IT
>> CORRECT.
>> MEAN WILLING WOULD BE A FEE
FOR THEIR ME CAN TICK LOOK AT IT
AND TELL YOU WHAT IS WRONG WITH
IT.
>> THAT’S RIGHT.
>> THE AVERAGE COST OF THAT OVER
900 ADDITIONAL DOLLARS.
BLUE YOU HAVE TO PAY TO FIX
ANYTHING GUNTHER MECHANICS FOUND
WRONG.
>> DID YOU TELL THEM I DON’T
WANT IT CERTIFIED?
>> YES, I HAVE MY CONTRACT.
>> AND THEY SAID?
>> WELL THAT’S WHAT IT IS.
>> REMEMBER, HE PAID A DEALER
FEE WHEN HE FIRST LEASED THE CAR
, CLEAR YEARS AGO, AND NOW
ANOTHER?
>> FEELS LIKE BEING RIPPED OFF.
>> HE DECIDED TO GO TO ANOTHER
V.W. DEALERSHIP, WHICH WE CAN DO
>> WE CAN’T DO ANYTHING FOR YOU
BECAUSE YOU DIDN’T BUY FROM US.
>> SO BASICALLY TURNED YOU AWAY.
>> BASICALLY GO AWAY, YES.
>> THERE WAS NOTHING IN MY LEASE
ABOUT A DEALER FEE OR
CERTIFICATION.
>> ALSO AT GUNTHER V.W.
>> I WAS TOLD THIS IS HOW WE DO
IT IF YOU WANT TO DO IT THROUGH
US.
>> THERE WAS AN UNEXPECTED DEAL
ER FEE, AND THAT FORCED
CERTIFICATION.
>> THIS WAS OUR CAR.
AND IT WAS STAYING OUR CAR.
SO IF IT HAD BALD TIRES AND WAS
OUT OF WARRANTY, THAT WOULD BE
MY PROBLEM.
>> SINCE JANUARY, WE HAVE BEEN
TRYING TO GET SOMEONE FROM
GUNTHER TO TALK TO US ABOUT THIS
FOURTH CERTIFICATION ON LEASE
BUYOUTS.
AND FRANKLY, WE HAVE BEEN
IGNORED.
>> WHO ARE YOU?
>> I AM THE GENERAL MANAGER I
NEED YOU TO LEAVE.
>> WHY ARE YOU FORCING PEOPLE TO
CERTIFY COWERS?
>> THIS IS PRIVATE PROPERTY.
>> YOU WOULDN’T BE IN THIS
POSITION.
>> THIS IS PRIVATE PROPERTY, YOU
CANNOT RECORD HERE, I NEED YOU
TO LEAVE.
>> V.W. CREDIT DIDN’T RESPOND TO
REPEATED EMAILS WITH QUESTIONS
FROM LOCAL 10 NEWS.
AT SOME POINT YOU GOT BACKED
INTO A WALL AND SAID I WILL FILE
A COMPLAINT WITH BROWARD COUNTY.
>> WITHIN A WEEK HE AGREED TO
PROCESS THE BUY OUT ACCORD
TOKING THE CONTRACT.
NO FEES AND NO FORCED
CERTIFICATIONS.
WE SENT JUAN COLLAR TO V.W.
HE PAID NO FEES AND NOW OWNS HIS
PA SAT.
>> WHAT IS HAPPENING TO ME CAN
BE HAPPENING TO THOUSANDS OF
PEOPLE.
AND THERE HAS TO BE SOMETHING
DONE TO STOP THAT.
>> WHAT APPEARS TO BE HAPPENING?
IN THE STATE OF FLORIDA IF YOU
SELL MORE THAN THREE CAR AS YEAR
, YOU NEED A DEALER’S
LICENSE.
AND MANY FINANCE COMPANIES DON’T
HAVE THEM.
SO THEY ARE FORKING YOU, THE
CONSUMER TO THE DEALER.
THE DEALER MAKES NO MONEY AT ALL
DOING THE PAPERWORK TO
FACILITATE YOU BUYING THE LEASE.
SO SOME, AND WE SAY SOME DEALERS
, ARE COMING UP WITH
CREATIVE WAYS TO MAKE MONEY ON
THEIR END.
>> I UNDERSTAND THE CAR BUSINESS
HAS DRAMATICALLY CHANGE, BUT I
ALSO KNOW THAT AN AGREEMENT IS
AN AGREEMENT.
>> THE BOTTOM LINE IS YOU NEED
TO FIGHT, AND FILE A COMPLAINT,
WITH THE COUNTY, OR THE STATE,
YOU DO NOT HAVE TO BUY IT OUT OF
THE LEASE FROM THE DEALER YOU
LESSED IT FROM.
AND MANY ARE USING THE WEBSITE
TO BUY THEIR LEASED CARS WITHOUT
HAVING TO PAY ANY FEE WHATSOEVER
WE HAVE A LINK OWN OUR WEBSITE
LOCAL10.COM.
>> IF YOU ARE IN THE PROCESS OF
BUYING OUT YOUR LEASE NOW, AND
ARE BEING HIT WITH HUGE FEES.
YOU DON’T THINK OWE SHOULD BE
PAYING WE WANT TO HEAR FROM YOU.