- Your iPhone screen has two main parts,
an OLED or LED display
which is what you can see on the screen,
and a digitizer,
which is what registers the touch on your screen,
and moves the things around.
If your iPhone is not responding to touch,
there's a problem with the digitizer,
and it could be a software problem,
or it could be a hardware problem.
Hopefully it's a software problem,
and that's where we're gonna start in this video.
- Yes, so a lot of the time
what happens is your iPhone,
stops responding to touch,
because of a software crash.
Easiest way to get outta that is a hard reset.
- That's right.
Should I do it?
- Go for it.
- All right, on an iPhone,
- eight or newer.
- eight or newer,
quickly press the volume up button,
the volume down button,
and then press and hold the side button.
Don't let go until the Apple logo ,
appears on the screen,
screen's about to go black.
- Yeah, if you have an iPhone 7,
it is the side button,
and the volume down button.
iPhone 6S or earlier home button, power button,
press and hold simultaneously
and there you go. - Yep, when you see
the Apple logo appear on the screen,
let go and wait
for it to reboot. - Yeah
- Hopefully it fixes the problem.
It might not though,
or it might kind of fix the problem.
- It might kind of fix the problem.
So if this actually works for you,
we recommend backing up your iPhone immediately,
cause a hard reset doesn't actually fix
the underlying software issue,
that caused the crash in the first place,
so it's good to have a backup.
We'll walk through
how to do a backup later in this video,
we've got timestamps in the description.
Does your iPhone crash when you use a specific app?
There could be a problem with that app,
not your iPhone.
So if you notice that an app,
is constantly crashing,
check for an update for that app.
To check for an app update,
open up the App Store.
Not on my home screen,
it's in my app library,
I could type it in or it's right there,
there's the app store icon.
Tap on your account icon,
upper right-hand corner of the screen,
and then scroll down to upcoming updates.
If you see the app,
that's constantly crashing here,
tap update to its right.
- And if you don't,
- Well, delete and, - It's time for a new app,
- Time for a new app.
You could try deleting and reinstalling the app,
there could be a corrupted file within the app,
that's causing the problem,
so to delete an app,
go back to the home screen here,
and I will just pick on Trello.
Press and hold the app icon
- Trello? Trello,
is a good app. - Tap,
tap remove app,
tap, delete app,
then tap, delete.
That will uninstall the app,
you can go back into the App Store,
search for Trello,
or whatever app you just deleted,
Reinstall it, see if it's working again.
- Yep, delete all your work apps.
- Yeah. - before the video
- Slack gone. - Yep, gone.
- WordPress gone. - Well, if only.
- Yeah. - If only we
could delete WordPress
- If an app isn't causing the issue,
check for an iOS update,
it's rare, but iOS updates
actually have caused display issues in the past.
So iOS 11.3 being a prime example.
So check for an iOS update,
open up settings,
scroll down and tap general,
tap software update,
and see if a software update is available,
there isn't one available for me, unfortunately.
- Yeah. If there is download and install it,
David actually did the research
on that - Yeah.
- and found this instance back in the day,
but just another example of a software problem,
causing this digitizer,
touch issue. - Yeah.
- The touch screen on your phone,
might not be working,
but whatever device you're watching
us on it is working.
We know it is because you're watching the video,
and if you could use that device
to subscribe to this YouTube,
we would be so grateful. - Yeah
- It helps us out.
- Just tap or click that subscribe button,
below this video.
If the touch screen still has some issues,
we recommend backing up your iPhone,
it could be a deeper software issue,
and or one of our next steps,
is gonna be the DFU Restore,
you'll definitely wanna back up,
before doing that.
- Yeah, 'cause that's gonna take
everything off your phone,
but to back it up iCloud,
if you can, that would only be,
with a touch screen problem. - Yeah
- It would only be if it was already set up,
but the way to do it,
the surefire way to do it.
on your computer,
finder if the Mac running 10.15 or newer,
iTunes if a Mac running 10.14 or older,
or if you have a PC,
that's see the back up your iPhone,
just plug it in,
back it up.
- Yes. I followed what you just said.
This is why we have
graphics on the screen. - Yes.
- Yes. - So you back up your iPhone,
time to do a DFU Restore.
- DFU stands for Device Firmware Update,
it's the deepest type of restore,
you can do on an iPhone,
because it addresses that really low level code,
that controls things like the digitizer.
So to do that,
Watch our video. - Yeah.
It's you know,
five to 10 minute process,
if you do it right in the first time.
Links to other videos,
in the description section of this video.
So DFU Restore didn't work, uh-oh
- Uh- oh. Time to go to the Apple Store.
- Yeah. - Time to make a genius
bar appointment first dude,
otherwise you're gonna end up standing
around with no phone to play with.
- Now there is a MacGyver solution,
- Oh I forgot about that - to this issue.
- Yes. - Before we tell you
what it is just be careful,
because you if you do this too hard,
you could end up breaking your phone.
- I'm gonna go to Google,
and I'm gonna type this in.
iFixit and then display replacement,
and then your iPhone model.
So let's say iPhone 12 Pro,
which is what I have right here.
Go to the first result that isn't an ad,
and then you're gonna wanna just scroll
through this until you find something.
I just use Command F on a Mac,
Control F on a PC to search,
for display connector,
or digitizer one or the other,
and then you can look at their pictures,
and just you might have to scroll
up a little bit too, to find
where the digitizer is,
and so I happen to know
that this is where the battery
is so I can come up here,
I can see that the digitizer
on this phone is over in here,
so that is approximately in here,
on this phone.
So if I basically just press on the screen,
just sort of firmly,
but not so hard as to break it,
then that might fix the problem,
I actually fixed somebody's phone
in an AT&T Store once,
by doing this, she was so great.
- Yeah. It just makes that, you know,
reconnects the internal. - Yeah. Cause yeah.
- Now if this doesn't work for you,
it don't come leaving a comment saying,
"You said this would work and it didn't"
because this is you know,
it's not a sure fire fix,
- It's between ma MacGyver and MacGruber.
♪ Guy's a freakin' genius, MacGruber. ♪
Solution. - Yeah.
- Yeah. - So better bet
is just to go to the Apple Store,
as you said, set up a genius
bar appointment first,
that way you're not waiting to line,
and your phone's broken,
so you can't even, you know, pass the time.
- Right? If your phone's destroyed,
the Apple Store is gonna be very expensive.
They do have discount
or display replacement costs,
if you're out of warranty,
if you have AppleCare plus,
or your under warranty,
definitely go to the Apple Store,
and if you have an older phone,
and you don't wanna pay a lot of money,
find a mom-and-pop shop,
because a screen replacement is what they do.
They do battery replacements and screen
replacements all day. - Yeah.
- So older phone, yeah.
- Be careful that screen replacement though
because the iOS 11.3 issue,
was from screen replacement,
its done by third party repair people.
Let's talk about some new members.
- Woo - For the channel.
We've got Charlotte Sillyman,
Ronnie D, turtle eating the pizza,.
Jim Sanger, SaturnWeMissYou.
Who was in the live stream the other day,
[Both] and Siege
- Who's Zech's friend.
Now SaturnWeMissYou is a little confusing,
it was confusing to David anyway,
because we still think that Saturn is a planet.
(upbeat music)
So apparently that's a new thing.
We miss Saturn.
We miss Pluto.
- I have never been there.
- That was your suggestion. - Yeah.
- Pluto, we miss you. - Yeah.
- Yeah - Poor Pluto.
- Poor Pluto.
- That is what to do when your iPhone,
is not responding to touch,
thanks for watching this video.
Join these fine folks,
by clicking that big join button below the video,
we hope to see you there.
- Yes. Thanks guys,
and women, everybody, thanks everyone.
- But it also included Apple parts,
and Apple said,
"Oh, you shouldn't have got your phone
repaired at a third party."
But then they said,"Oh, we used Apple parts."
So nice try jerks. - boy.
- That's quite the story
- Slack gone. - yeah
WordPress gone. - Well if I only.
- Yeah, - if only
we could delete WordPress.