Welcome to this presentation with the name TeamSpiritus, a retrospective emotional
competence development systems for video meetings.
My name is Ivo Benke and on behalf of my
co-authors I'm happy to present you our paper for the CSCW 2022.
As you know emotions are a very important part of a collaboration.
So, for example, in teamwork the emotional states and
processes as well as their understanding are pretty important but also pretty challenging.
Especially in hybrid work environments,
the transfer the attention and interpretation of such emotions is very difficult because
we're working together from different places and have more challenges beyond the physical world.
The capability to manage these emotions is emotional competence.
It's defined as the competence to perceive understand and regulate one's emotions and
the emotions of others so I have three components perception understanding and
regulation and it does this on two levels, the intrapersonal and the interpersonal level.
To facilitate the development of emotional competence in video meetings we developed
TeamSpiritous is a tool where you can upload your recorded video meetings in accordance with the
team members, analyze this content,
and perceive a personal emotional competence development dashboard.
After you have recorded your video meeting you start uploading it, first logging into
the TeamSpiritous's website, there's a strong explanation of all the content and the process.
Further, we have implemented several privacy features which
avoid that other peoples can use or analyze your data.
Then, you can upload the recordings of your video meetings.
For the uploading it provides several data such as a description a title, the date, we provide the language, TeamSpiritous was able
to use English, German, and Chinese language, and further you provide the names of the participants
who were involved. Finally you upload the data and are able then to start the analysis process.
The analysis process has several manual steps for more details you can look into the paper.
And afterwards, after the emotional data is analyzed you get access to your personal
emotional competence development dashboard. What you see here are are two graphs. The first
one is the group graph. It provides an overview of the average of the group emotions and a personal
graph which allows to compare yourself against a group. Then, it shows specific emotional events
where you can evaluate what you have set in written and in spoken word and you get
specific knowledge on these emotional behaviors. You are also able to have some KPIs such as how
much you have spoken and how what's the average positivity or sentiment of your data and so on.
We evaluated TeamSpiritous in a prospective longitudinal panel study over six weeks.
We included 47 participants, 22 from Germany and 25 from China.
The students/participants had business or academic background and we had specific requirements such
as they had to be a real world team that had to have at least one weekly team meeting and this
video meeting or meetings should be video-based. The evaluation was that we had first an
instruction week and, afterwards, in each week the participants had to answer after they had
used the tool, the profile of emotional competence questionnaire in which they
answered specific questions regarding the emotional competence status.
Afterwards, we had at the end semi-structured interviews which lasted on average 47 minutes.
The quantitative results of the evaluation show the two phases.
We evaluated the emotional competence with the profile of emotional competence questionnaire.
It directly targets the three areas perception, understanding, and regulation.
On the intrapersonal level, people were able to regulate the emotions
better as the significant increase over time shows.
On the interpersonal level the participants were able to understand the emotions of
others significantly better and were able to somehow regulate the emotions of the others.
The qualitative results in turn show also an increase on emotional understanding.
For example, the participants mentioned "Mainly I can understand the emotional
changes of others more, you can know what kind of emotions they will have
in what kind of situation so it will help us to understand the emotions."
Also, they confirmed the quantitative results on the emotional regulation well.
"Basically, it means that the mood swings will become smaller it was also quite annoyed but
then I tried to cut back and let Sarah talk". So, there was an active emotional relation and
users understood the emotions of other better and regulated themselves more.
On the group level we see a cohesion effect: "I feel the cohesion has become stronger so that
means that the group bonded a little and they all spend more time more quality time in a meeting for
focusing on the other so we all spend more time together to talk about things on our minds".
Last but not least, we also see effects explicitly mentioned in the quick interviews of TeamSpiritus:
"So, that dashboard we have, I found the idea super cool and so
I first thought it was a good with this concept that you really have
to actively confirm it" which is directed at the Privacy mechanisms we implemented.
With our TeamSpiritous system and its evaluation we see two contributions.
First of all, you can confirm a longitudinal emotional competence
development and behavioral reactions evolving from it.
So, TeamSpiritous stimulated the emotional competence development and, furthermore, what
we see in the interviews is that they actively apply different emotional regulation strategies.
Finally, also there was a change in behavior users changed their perspective they interacted
more constructively and they avoided a construct of an emotional spiral.
Second, we specifically contribute with the
design of TeamSpiritous and we see these specific user experiences.
Users appreciated the low entry barriers and the protection mechanisms and we see that the users
perceived the UX differently depending on the personality, the demographics, and the culture.
In future work we see three aspects. First of all, we want to look at the emotional
regulation strategies at hand. Therefore, we need to develop
data sets and translations. We will look at specific adaptations
of contacts. How is the personality how is the meeting, how is the cultural background
of the participants have an impact on the actual emotional competence and the system.
And finally, we want to look deeper onto the group processes and the interaction.
I have to say thank you for your attention.
This is the author team and we are happy for any contact and we hope that you
liked the presentation. Thank you very much.