Today, we're going to address a very
popular topic in my blogs and in my
questions and comments about checklists.
Should they have a signature or initials on them
anywhere on the checklist?I'm going to tell you the answer right now.
Hey, everybody. Ryan Gromfin here – author, speaker, chef, restaurateur,
founder of TheRestaurantBoss.com,
ClickBacon.com, and ScaleMyRestaurant.com.
I'm going to make this video short,
but it's always going to be long because I talk a lot.
But here's the thing - the answer is no.
No, there should be no signatures on your checklist anywhere.
No initials next to the item, none of it, none, zero, zilch.
What do they say? Zero, zilch, nada, no,
no, And here's why.
Now, you can stop watching the video if you don't care about the why,
but chances are you're not going to actually believe me,
you're going to want to find someone else who's going to
tell you why they should have signatures on.
So, let me tell you why they shouldn't have signatures on.
This is not a tool to get your staff in trouble.
Yes, you want the accountability of a checklist,
but the way you get accountability out of a checklist is not by a signature at the end of the week
or at the end of the day or going back and looking from six months ago.
The way you get accountability is by actually managing your restaurant,
by having someone walk around and make sure
that people are doing the items on the checklist.
If you've watched any of my videos, you know I say this over and over again -
manage systems develop people. Manage systems develop people.
Manage systems, that means you build a system,
you build a checklist, you give it to your staff members,
but then, you still have to manage that it's getting done.
This isn't build the system and build the checklist and then hope that they do it.
And if they don't do it, get them in trouble for it.
Well, what good does that do you? Go ahead and fire them. I don't care.
You still got a one-star review because the hamburger took 30 minutes
because the station wasn't set up right.
You can't hit the rewind button and go backwards and time on that.
So, the accountability to that I don't care about is the signature that tells you what they did
six weeks ago or yesterday.
What I care about is, are they doing it now?
Is your manager or you checking up to make sure they're doing it now?
Remember, checklists are not designed to get people in trouble,
there's simply a tool to help them do their job.
If this particular topic about a tool to help them do the job is interesting to you,
head over to TheRestaurantBoss.com, click on video blog,
and just search for checklists.
We've done dozens and dozens of videos about checklists and they all
have this topic built into them
that checklists are not designed to get people in trouble,
they are designed to be a tool to help them to do their job better.
If this particular topic is interesting to you, you can also look below
this video either on YouTube or on our blog and there'll be a link to a Facebook live.
Once a week, we do a Facebook live going into more depth
on the previous week's blog topic,
as well as answer questions live on that call.
So, if that hasn't happened yet, go ahead and register and show up on that Facebook live.
If it has, go ahead and watch the replay for that.
I hope you enjoyed this week's video and I look forward to bringing you another one
just like this next week. Remember, systems
equals success.
Have a wonderful day.
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Manage systems, develop people, and be awesome.