This video shows how to floss the PS102 and PS103 sensors on M600 series LaserJet printers.
Flossing removes small pieces of paper or debris blocking the paper path and causing jams.
Before you begin, you will need,
index cards or heavy card stock paper,
and a blunt, non-metallic tool, if available.
This procedure is best performed using a heavier stock paper to insert into the portion of the paper path
to push out debris blocking the paper path.
This graphic shows the locations of the paper path sensors from a side view of the printer.
When troubleshooting 13.A2 , 13.B2 and 13.FF error paper jams,
floss the paper paths leading to and around the PS102 and PS103 sensors.
Open the top cover of the printer.
Open the Paper Tray 1 door on the front of the printer.
Remove the toner cartridge.
Remove the envelope accessory cover.
Grasp the green handle on the paper access plate and lift it up.
Slowly pull the jammed paper straight out of the paper path to avoid tearing the paper.
Locate the PS103 sensor near the white paper path rollers.
The Sensor should be positioned against the white paper feed roller.
Do not use sharp metallic tools to dislodge or remove debris from the paper path guide plates.
These can scratch or damage the paper path guides and increase paper jams.
Insert the flossing paper as shown.
Remove any paper or debris that the flossing paper has pushed out.
Small pieces of paper might be found anywhere in the paper path,
most often against the sides.
Paper might be lodged tightly in place and require additional effort to remove.
Floss the entire width of the paper path guides.
To floss around the PS102 sensor, follow these steps.
The PS102 sensor is difficult to see, lower the cover to access the sensor.
Remove Paper Tray 2 from the printer.
Slide an index card behind the guide plate.
Press lightly against the guide plate while pushing the paper upward.
Grasp the green tab on the cover and lift it.
Pull the card straight out of the opening,
Then lower the cover.
Floss the entire width of the paper path, including the left and right side areas.
There are two different paper paths for each of the paper trays 2 through 6.
One path is located behind the white plate as previously shown, and the other is in front.
Slide the flossing paper into the paper path in front of the guide plate
and repeat across the width of the paper path.
Your printer may have additional paper trays installed.
Repeat the steps for tray 2 to floss the paper paths for each of the remaining trays.
Remember to floss both paper paths in each tray area as previously shown.
Reinstall the paper trays you removed.
Reinstall the envelope accessory cover.
Reinstall the toner cartridge.
Close the front cover and lower the top cover.
You can find additional helpful videos at hp.com/SupportVideos
and on our YouTube channel, youtube.com/ HPPrinterSupport.