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We've got an exhaust fan right here.
We recently just did some work on this fan.
We put a motor on it.
So I came back out today
because the customer called complaining that it wasn't working.
When I arrived, what I found was the top of the pulley sitting right there.
Okay, now I opened this up just because I wanted to see.
We've got a couple of things that we can correct.
Number one, that's not appropriate.
You don't wrap stranded wire around a screw ever.
You use a connector and you terminate it correctly.
So that's an incorrect.
So we got lots of coaching moments here and some conversations
that I need to have.
The next thing you know, sometimes things happen.
We forgot to tighten that screw on. Okay.
Another little thing, pet peeve of mine is don't leave your trash on the roof.
Right here. Okay, Those little tails. But
again, I'm just lighting this one up.
The other thing I'm noticing,
if you guys can see it,
in no way are those pulleys aligned.
This one right here is way down low.
The bottom of this right here is at the top of that.
Now I'm going to get the top put on it.
Screwed on.
And we're going to have to pull this guy off
because judging by the screw right here,
this guy is going into the bottom of the key.
So in order to move this down,
we're going to have to flip this guy over, which is not ideal.
But we definitely got a lot of learning that can happen.
And some conversations that I need to have.
The pulleys are not aligned.
The top of this was not tightened on that ground.
Screw you, never wrap stranded wire around that.
So I'm going to have to talk to someone about that and fix that.
But we're going to go through this.
And I'm not just going to stop here.
We're going to fix these issues.
Of course, no charge to the customer.
And I'm going to investigate the other fans, too,
because I hear some fans that are pretty loud over there, that kind of sound.
So I'll look into those.
But yeah, we always got to be thorough on this.
We don't want to be
rushing through a job.
We want to make sure that the customer's
taken care of and everything is 100% callbacks.
Callbacks are more than just the cost
and the money involved in the call because callbacks ruin reputations.
Also, you know, if you have a callback,
then the customer says, well, obviously you can't fix it right the first time.
Now, sometimes you can't help it.
Sometimes there's weird circumstances.
But this one, there was no excuse.
And we need to or I need to correct these problems
because this is a direct reflection on me and my company also before anybody asks.
That right there is not from us.
Someone hinged this guy years ago.
You can tell this is really old damage, but this has been like this for years.
It's driving me nuts.
But the AC works so the customer doesn't want to deal with that.
But if you look at this, that fan hinges right into that.
So it's just a horrible location.
Maybe a little better perspective.
You can see that the bottom of this,
when it's put back together is well above that.
So they're not aligned whatsoever.
And you can kind of tell that they weren't aligned because you have a lot of
belt-wear right here.
So I'm going to get this cleaned up and
I don't think the belt is ruined.
Nah, I think it's fine, but we'll see
once we get it on there, because I mentioned
the key, which is there's a set screw right there.
You guys are going to be able to see it too.
Well,
it's going into the bottom of the key, meaning that
I can't move that down anymore.
So I'm going to have to actually invert it and flip it over.
And by doing that, I'll be able to move it a lot lower.
I don't like it like that, but it is what it is.
Because of the style of the motor.
There's no way to move this down more and there's no way to move this up more.
You can see it's literally riding right on the bottom.
It's not touching, but it's right there.
So so I'm going to get this pulled off.
I got to use my puller because it's not one.
The car will pop it off.
I'll flip it over and then I'll show you guys the process.
Alright I took the puller.
Didn't take much because it's a new thing.
It was just kind of on there type, but it pulled right off.
Now, if you see now this set screws on this side
and allows me all the room to go as low as I want.
And now I'll try to see if that lines up.
Now there's a possibility even that won't line up.
So I got to go get a straight edge and we'll get a belt on there
and we'll try to make sure it's going to work.
If not, we'll have to get some sort of a, we’ll have to do something here.
Looking at this
this belt, when I try to put it on, is a hair too tight.
I don't like how tight it is.
And because of everything, we can't go we can't bring this
basically to loosen it.
You bring this nut in and this whole bracket sets in, which is in.
We can't do that because of this motor box right here.
So I could either cut this bolt or I can go get a bigger belt,
which I think is what I'm going to do. I'm going to go get a bigger belt.
We're going to make this right.
So we need aX 55, maybe
even ax 56 ax 56 because there's plenty of room here.
So I think we're going to get some 56 belts.
Also, I think what I'm going to have to do, because judging
by the look of it, this is also not sitting level because of the fan.
Something's in here.
So I think
I'm going to have to drill some new holes and drop this motor down to that bolt.
All right there.
If I drop that down, that'll drop everything down.
And I should be able to level it out.
First thing I got to do is check to see if the fans level,
because if that's the case, then what I could do is
bolt it up on this
side to the bracket and then put a level on it
and make sure that when I drill the holes for this side, they're lined up.
I think that'll work.
This whole thing looks like a redo, huh?
All right.
See, I always put connectors, so a simple
yellow fort connector crimped it on.
We're good to go. That problem solved.
Now, I need to get to the bottom.
I'm going to go get some belts, and then,
Well, I tell you what, before I get the belts,
I need to level out the motor and make sure that it's going to work
before I go all the way to the supply house.
So I'm going to work on getting the motor leveled out.
Go get a level from the van and a straight edge and get the pulley lined up.
And once I do that, then we'll worry about putting the belts on
so that entire motor needs to turn left
just the hair because it's not sitting level
now. Next thing
we need to make sure that the fan is level two
so the fans not sitting level.
So that means that I can't really use the level
to level out the motor, which makes it even more difficult.
So I got to use the icrometer.
Judging from the looks, to be honest with you,
it actually looks like it might be pretty darn straight.
Maybe I won't have to drill the motor bolts out.
I think it's an optical illusion. Now here's one of the downsides.
So like, okay, let's use a straight edge, right?
Well, the problem is, is that these pulleys are different heights.
So a straight edge, what you could do is say, okay, this end
and this end is not touching right here on the straight edge.
Right?
But in a perfect world, you would want all ends
touching where the straight edge makes contact with the pulleys.
But the thing is, is that the pulleys aren't the same.
The thickness of this top piece is not the same, so it's not really
you got to use some sort of an eyeball in here,
especially on something like this.
You can get sophisticated laser level stuff,
but we're not going to use that on a fan this small.
So judging by the look, it actually
looks like it might be pretty lined up like where I have it.
So I might not need to, like I said, drill the motor out,
but I need to make sure that the motor as best as possible.
I might need to shift the motor a little bit
because I feel like it's kind of twisted this way.
So it's kind of tricky.
I think what I'm going to do
because it is lined up as best as it's going to get right here.
Okay, so that's good.
I'm going to go get a bigger belt.
And these bearings need grease.
They're loud, loud bearings.
So we're going to go out and grease those guys up
and hopefully that shuts up the bearings.
And like I said, when I get
back to I'll twist this guy just a little bit
because it's a little off in that direction.
All right. I went ahead and grease these guys up.
The bearings don't sound the greatest, but they calm down as far as the loud noise.
But in the future, we're going to need to replace those bearings pretty quick.
Now I'm going to go ahead and head and go get this new belt
and then we should be good to go on this one.
So what I'm doing now is we are going to
tighten up the belt now.
I ended up getting two different sized belts.
I got an 855 and then 856 because I didn't know what it would take.
The 55 works perfectly and what I'm going to do is back
this nut on this backside this way,
and that's going to put tension on here and that's the proper way to talk this.
You technically don't want to be rolling belts on.
I know I was doing that with the old one.
And sometimes you have to do what you have to do.
I'm not going to say I don't roll on belts. I do.
But in a perfect world, don't do it and tighten this way
from these guys, you know, start, loosen and pull the tension.
So I'm going to work on that right now.
All right. Got everything tightened up.
Now we have room right here to, you know, tighten the dot if we need to.
I got a spare belt to go in here.
I just need to tighten the screws on this.
Looks like
they turned off the switch downstairs because it's on and it's not running.
But I'm going to run down there.
Get that turned on.
We'll find a permanent place for that spare belt inside here.
We'll get rid of the old stuff,
and hopefully this will be good.
All right.
I did everything right.
This should turn on
and we are operating the way that it should be.
It's going in the right direction and we'll talk to them eventually.
They're going to need to replace these bearings on here.
But it's fine for now.
Fans working.
All the other fans are working, but they do have issues
with like belts and stuff. I brought that to their attention.
So we'll be back soon to fix that.
But this one right here is our problem.
No charge to the customer because we've got to make things right now.
Here's the thing.
You know, I could be a shady contractor
and I could
charge them for this and they wouldn't know the difference.
Okay, They wouldn't. But
I'm not interested in making a quick buck.
I want to continue to work for this customer.
I'm just going to have a conversation with my employee
and we're going to coach some issues and correct and learn from this.
Okay? Nobody's going to get yelled at.
It's just going to be like, Hey, this is why we don't do this.
This is why it can happen.
You know, this is why we don't operate in a hurry.
We don't do rush jobs.
I don't pressure my guys. I don't badger my guys.
They get all the time that they need to work on equipment.
And if they can't get it done, then we come back another day.
Because I'm more concerned
with my customer having good properly operating equipment
and then continuing to use me for years and years and years to come.
Then for me to make a quick buck off of a silly job like this.
So this was.
A little bit different of a video, never really done anything like this, but
I figured that this was a good coaching moment all the way around.
Okay.
Had a good discussion with my employee and he was very receptive to everything
and understood where the faults were, showed him some video, showed him
some different things, saying, Look, this is how you can improve.
These are some mistakes that were made and it was all little things,
you know, just simple mistakes, like, hey, we didn't get the pulleys aligned, okay?
We forgot to tighten the set, screw on the top of the pulley and the ground.
The ground was more I mean, it was grounded,
it was functional, but it's just not a good way of doing things.
Okay?
And I do realize, I'm sure everybody's already
yelling at me in the comments that there is a time and place
that you can actually use stranded wire and wrap it around a screw.
There's special little bushings that go behind a screw that actually contain wire.
It's not my favorite way of doing things.
I don't like wrapping stranded wire
around anything, so I realize it can be done.
But that's not how we do it
and understand something that these videos are actually meant for my employees
and the public just gets you benefit from watching them or entertainment
or whatever you want to, whatever you guys get from it. Right?
But they're genuinely intended for my employees as a training aid.
Okay, So we don't wrap stranded wire, period.
Okay.
I realize and I'm not saying I've never done it before,
but it's just not good.
There's too much care and thought that needs to go into wrapping
that stranded wire to make sure it's done right.
There's lots of things that we could have done better,
like if we simply would have just reverse
the rotation of the wire and had it wrapped in a clockwise fashion.
So that when when you tightened it, it actually tightened the wire into there.
But still, it's not a good way of doing it.
Those yellow fork connectors are super easy to crimp on and be done with.
Okay, so went ahead, like I said,
had a discussion with my employee on the places that we can improve on.
Okay.
And just explained everything and it's okay
to make mistakes right, as long as you grow and learn from them.
Okay.
So you know I'm always, always
very concerned with the customers perception of me and my company.
Okay.
So it's very important that we take care of issues.
I don't like callbacks.
Callbacks are really, really bad and they ruin your reputation.
Okay.
I don't like going on my employees callbacks either
because it actually makes them look worse in the eyes of the customer.
Because think about it,
one of my employees goes out there and fixes something
and then it doesn't work again. And then I show up.
Then the customer starts, you know, thinking in their head, Hey, well,
I want this person to come out because he's the person that always saves the day,
you know what I'm saying?
So in general, I don't like going on their callbacks.
Okay. But at the same time,
sometimes I have to, right?
And in this situation I went back out there
and we took care of everything again, no charge to the customer
because we got to make sure that they're happy. Right?
I don't want to make a quick buck off of them.
I want to continue to make money off
of them for years and years and years to come in an honest and fair way.
I provide a service and that's services to maintain
and repair their equipment that inevitably is going to break down no matter what.
Right.
So if I can be honest and fair and trustworthy
with them, right, then maybe they're going to continue to use me.
Now in this situation,
I very easily could have just charged the customer for this work
and they would have paid it because they trust me.
But I can't sleep at night.
If I was to try to rip my customers off, I wouldn't be able to sleep at night
because I have a conscience and it wears and sits and just drags me down.
Okay, So I have to do right by my customers.
I have to make sure they're taken care of.
All right.
So this was a learning lesson.
We all learn from it, you know, and my employee learned from it.
And we're going to grow from this. Okay.
So I know this was kind of a different video, but it is what it is.
I really do appreciate you guys making it to the end.
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Thank you so very much.
And we will catch you on the next one. Okay.