[MUSIC PLAYING]
JENNY BROWN: Hey, there.
I'm Jenny.
DREA ALPHONSO: And I'm Drea.
JENNY BROWN: And welcome back to the--
wait a minute.
I know it's been a while, but CEO
of Drea Delivers, what's that?
DREA ALPHONSO: Well, it's my new company.
Drea Delivers is a delivery service that kind of acts
like a ride sharing model.
The only thing is that we're getting
ready to launch in a week and I have
to train new folks quickly and efficiently.
But we're also based in different locations.
JENNY BROWN: That sounds like a job for the transformation
gallery.
DREA ALPHONSO: Check it out.
JENNY BROWN: So in a previous episode,
we used the transformation gallery
to help Jimmy automate his time-off process.
But this time, we're going to use
it to create a centralized training
resource, a hub, if you will.
DREA ALPHONSO: Let me just search the transformation
gallery for inspiration.
I'll type in training hub and here, this card looks perfect.
First, I'll use Google Drive to gather
any resources I might want to integrate into my training.
Let's see, I've got an employee handbook, a video talking
about proper customer relations, and a checklist
of onboarding tasks for my new employees to accomplish.
Then I'll use Google Sites to create a website that
can act as a one-stop training portal for all my employees,
no matter their location.
Here's a link to a tutorial on setting up and personalizing
your site.
Finally, I'll embed my files into my website
to create a self-service training portal
and I'll share the link with all of my new team members.
Now they can access the website any time, from anywhere,
on any device.
And since those files are embedded from Drive files,
they'll get updates in real time.
JENNY BROWN: So videos and handbooks are fine.
But in my experience, it can be easier
to learn from a real person, especially
if that real person incentivizes with candy.
DREA ALPHONSO: Well, I don't have any candy,
but live training sessions are no problem.
Using Google Hangouts, I can conduct virtual classes
with employees.
And I can use Google Calendar to embed
a schedule of those classes directly on the training site.
Employees can add themselves to training events
I put on the calendar, and the event
will have a link to the Hangout as well
any relevant attachments.
So now our drivers can train using videos, documents,
presentations, even virtual classes, whatever
works best for them.
JENNY BROWN: But how are you going
to know if they actually learned what
they need to know for the job?
DREA ALPHONSO: That's a good point.
So I think I can make a quiz with Google Forms
to help with that.
First, I go to Google Forms, and from the list of templates
I select blank quiz.
Now I can write questions and answers,
assign points to questions, add explanations to answers,
and receive summaries of the results.
Once my quiz on driver safety is ready,
I can either embed it directly into my training hub
or email the form to participants
after a Hangout training.
JENNY BROWN: You know, you can also
use Google Forms to collect feedback from your drivers
so they can tell you how they really feel about the training
material.
Not that they have anything negative to say, of course.
DREA ALPHONSO: OK, fair enough.
I can also use the file upload feature in Google Forms
so that drivers can add any important documents,
like their drivers license or even their insurance card.
File upload now appears in Google Forms
right alongside other question options.
I just add a new question, type in, for example,
upload driver's license, and select
File Upload from the list.
I can even add parameters like file size and type.
When a new employee submits the form,
the uploaded file will be added to my Drive automatically.
JENNY BROWN: And you're on the Enterprise plan, right?
DREA ALPHONSO: Yeah, of course.
JENNY BROWN: It's worth noting that Drive on the Enterprise
plan now features advanced data loss prevention and image
recognition with rules that are simple to set up and customize
so site administrators can easily secure sensitive data,
enforce policies, and control how confidential information is
shared.
And that extra functionality is going
to be great for your business, Drea.
DREA ALPHONSO: That's true.
So the transformation gallery was
super helpful in terms of setting up a new training hub,
but it's also a two-way street.
So any new business processes or strategies
I come up with using G Suite tools,
I can easily share those as well.
Oh, wait.
Hey, looks like I got a new service delivery request.
I'll send my driver Jenny on the job.
JENNY BROWN: I'm looking for any excuse to use my new car.
But besides that, if you have any ideas
on how to use G Suite tools for your business,
join us at Google Cloud Next this March.
You can register here.
DREA ALPHONSO: Until next time.
We work with Googlers and customers across the globe
and trying to find a meeting time can
be a tricky process, especially when folks are on the road.
But with the Find a Time feature in Google Calendar,
it handles all the details for us.