The desk clerk is usually the first person a guest encounters when checking into a hotel
or motel. So, in addition to performing specific duties, the desk clerk has the responsibility
of making a great first impression. It is important to be able to quickly and efficiently
follow the steps needed to get a guest checked in. Being knowledgeable about checkout times,
hotel services, and local attractions is essential. But even more important are personal warmth,
friendliness, and good people skills. When travelers reach their hotel, they are often
tired or stressed. Your job is to make them feel truly welcome and comfortable, so they'll
make a point of staying at your hotel every time they're in town. The front desk is an
excellent place to start if you’re interested in a career in hotel management, since it
allows you to learn about the many different aspects involved in running a hotel efficiently
and it places you on the front lines of customer service.