And here's your tea biscuit sir.
At Tim Hortons our restaurant owners are our customers and we provide them with
tools and resources to add value to their business and to improve their
bottom line. Occupational health and safety is a really important part of
this and it's a core piece of of what we provide.
Working strategically with the Workplace Safety and Prevention Services has
really assisted us as well as our restaurant owners in achieving their
health and safety goals in developing resources and identifying needs and it
has been a very successful relationship. We've created and customized a health
and safety program the Always Safe program for our restaurant owners and
WSPS has been able to come in understand our program and continue to
evolve the program and build on what we've already developed internally which
has been a great help to our restaurant owners. The WSPS has been a great
resource to help take our tools and really lead at regular intervals I get
together with members of my health and safety team and we review our health and
safety resources for the restaurants. We make regular updates to the templates
that are in the Always Safe program which include policy templates,
procedural templates as well as checklists. These tools and templates are
all available to our restaurants via a computer based program.
The health and safety resources that we develop for our restaurant owners are all ready to be
adopted and customized so that they can take them and make it their own because
business owners are responsible for owning their own health and safety program
Workplace Safety and Prevention Services has been coming out to our
stores on a number of occasions. It's made a big impact in the workplace where
our injuries have dropped. Our employees are more educated. They're more
aware of their surroundings and they're more alert. It's not just the training now
they follow through and get rid of the hazards as they see it.
I had Kyle Turner come in. She's our consultant with WSPS and what she did
for us helped us immensely. She came in and we asked her to do a mock audit.
She went through the store, looked through our documentation, looked through the database;
she knows exactly what is needed, gave us a checklist of what
needed to be done and how far we were in the game. We passed which really made a
big difference knowing that we are on the right track.
CCOHS have a great online system. It keeps all your records in place safely
on a server. It also sends alerts when someone is due for to their specific
safety training by a certain date. It's really helped to make it easy.
You just get an email notification and you can follow up as a manager.
We've been part of the safety group for the last four years now and what it has done for
us is set us on the right track in a consistent basis. It's easy to get an
outside consultant when you're getting an inspection but that's only if you
just need to pass the inspection. What challenges are it's not just unique to
Tim Hortons. The challenge in the service sector overall that's what we have found.
The challenge you also have is with Work Well there's an expectation in your program is your program.
WSPS has worked with us, it's made our stuff aware,
it's made us aware and it's just something that we follow. It's not just for the
once off just for the inspection it's a way of life.
Tim Hortons has promoted the Always Saveer process when on the job and it's
something that we follow at all times.
We like things always safe.