Welcome to the My Aged Care video that
demonstrates how to set up your details in the
provider portal if you provide Residential
Aged Care services.
By the end of this video you should understand how
to add a new Residential Aged Care service item,
configure the details for your new service, and add
and configure details for the room types you offer.
These functions are performed by an
Organisation Administrator or Outlet Administrator
in the provider portal.
This video provides an overview of the information
that needs to be configured at the outlet, service item
and room type level.
To add a new Residential Aged Care service from the
Outlet Administration page, click on 'Add service item'
and choose 'Residential care'.
You will need to select if the service is funded,
that is subsidised by the Australian Government,
or non-funded, which means they are privately funded services.
For funded services, a list of available service items
will display based on your organisation's contractual
information held in the department's
National Approved Provider System,
more commonly referred to as NAPS.
To add the service again to another outlet,
you must make it inactive against the original.
The new service will then be displayed under the
associated tab for the program type.
You can then configure the status of the service.
Operational means that the service information will be
displayed in the Public Service Finder and offline
means it will not.
If you are able to provide services, set your service
availability to 'Yes' and status to 'Operational'.
For funded residential aged care services, you can also
choose to manage a waitlist in My Aged Care.
If you receive a referral and do not have a current
availability to provide services, you can accept
the referral to your waitlist.
You can then configure details relating to the service.
For funded services, the facility details and
maximum permissible interest rate will be
extracted from your contractual information.
Indications of any sanctions or notices of
non-compliance are listed 'View only' and will apply
to all outlets with the same NAPS ID.
You can tailor your service information to reflect the
services you offer and if you cater to any specific
language requirements.
You can promote your business through photos or
a link to your website.
Any attachments will be provided to the department
for approval prior to being published on the Service Finder,
which will take around three business days.
You can add a service description to reflect the
services you offer, as well as add any additional
service information.
You can also configure what types of rooms
you have on offer.
From the 'Room Type' page you will need to enter
general information about the types of rooms you offer,
pricing information, as well as a description of
the room and common areas.
You will receive a confirmation that the
room type has been added.
You will need to submit the room details and
associated pricing information to the
department for approval prior to being published on
the Public Service Finder, which will take around
three business days.
You can review information about a particular service
at any time.
It is important to note that information about your
funded services is used by assessors and My Aged Care
Contact Centre staff when matching and referring
clients for service.
The information you provide is also displayed
in the 'Aged care homes' tab on the Public Service Finder.
This enables you to promote your services to
individuals researching providers that offer
residential aged care services.
That concludes the video on configuring Residential
Aged Care service information in the provider portal.
For information on how to set up or update
information about other services you provide,
watch the program specific video.
For links to additional information and support,
click on the description box below.