Hey YouTube what's going on it's Richard founder of short-term run to university
and Airbnb super host today's video is what can we learn from these guys big
hotels not better not worse they can learn from us and we can learn from them
so what is it that we can learn from them so the very first thing that I want
to point out that a hotel knows its selling that the average Airbnb like
newbie doesn't realize is they're not selling four walls and a location
they're actually selling hospitality they know how to greet you they know how
to check in they know how to be responsive they know how to anticipate
they know how to make you feel welcome and these are the things that a hotel
does that a lot of new Airbnb hosts that even those with a lot of experience
don't really do but I think that that's what differentiates a hotel from an
Airbnb and actually a really good Airbnb host stands superior to somebody who's
just started who thinks that somebody's just renting the space and they want
nothing else and that's not generally true they want the space they want the
location but they want to feel warm welcome invited personal right like
that's a huge advantage that US Airbnb hosts have versus this huge hotel behind
me they've got hundreds of rooms and thousands of guests maybe even hundreds
of thousands of guests a year at most you may have a hundred guests if you
treat them all as individuals you have a huge advantage at their own thing
hospitality the second thing that we can learn from a hotel is just sort of how
to run the business right they have processes and procedures they've created
manuals they've trained people every check-in should be similar to the last
check-in if there's a little hiccup they learn from it they make it better the
next time and we as small businesses and
entrepreneurs often I find we're just like constantly in the weeds we're
behind we're trying to get this ready we're trying to clean that we're fixing
this we're constantly behind and everything is like the one-off or the
exception and that's why small businesses tend to stay small because
they never actually start to think about putting in the time and the energy to
scale and get bigger now these big boys that's what they do
really well and so what we can start to do is think of ourselves not as a small
business owner that's just doing everything ourselves with the clean and
repair or whatever you can do all that but start to think about
menteng what it is that you do when you do it how you do it and you could start
to train somebody maybe it's your spouse maybe it's an employee maybe it's your
child but as soon as you start to put in place processes and procedures test them
train people on them see if they work now you've got something that's
sustainable and repeatable much like they do and that'll help you scale and
get to your second place or your third place the third thing that hotels do
really well is they understand their bottom-line and they run a business and
we see all the time in the Facebook group all these exceptions somebody
wants to check in early somebody wants to check out late somebody wants daily
cleaning somebody wants a discount somebody wants this somebody wants that
that's not hosting and that's not hospitality that's somebody trying to
perhaps take advantage of you now if you can accommodate it it's no big deal
all the power to you go for it I mean that could make a great experience and a
great review and that's wonderful but at a certain point you need to stand your
ground and sort of say wait a minute that doesn't work for me I have another
guests coming in or it doesn't work for me for this reason and get that sort of
backbone in place that says I'm willing to risk getting a worse review I'm not
going to give away the farm I'm not going to bend over backwards I'm
not going to just comply with every single request no matter how you know
ridiculous it seems because of fear of getting a five-star review in fact if
you do it properly you can express to them why it's important that you
maintain this rule or why you can't accommodate them and come off as a
consummate professional somebody that they respect and still earn that
five-star review and I do it all the time so I want to be perfectly clear I
don't view these guys as a threat they're definitely competition but I
think we have a huge advantage and if you haven't stayed in hotels put a
little budget item in go and save for a hotel go stay for a night for a week and
take your loved one away but see what you learn from them pay attention to
things about like where they hang the art where they put the beds can you lose
stuff underneath pay attention to the check-in process like just experience it
yourself because then you can start to see what the other opportunity if
somebody could book you or they could stay there what do they get for staying
at the Hilton or the Sheraton the Marriott what do they get from you I
personally think Airbnb hosts are a much bigger threat to
the big hotels than vice-versa and that's why they're starting to do all
these hybrid models and they're all rolling out these like millennial is
what they call them hotels and opportunities so they view us as a huge
threat and you know why because we're personal we're small we're fast to react
we can really create an experience we can do all sorts of things that they
can't do we're nimble we're small but we have to
be smart and intelligent in business people and professional and keep the
guests first if you do that we win I mean we can all coexist I operate from a
position of abundance but I'm just saying we as a small hosting community
we win we grow we have side income we have passive income we have multiple
opportunities and expand and expand so I hope you found this video helpful please
go ahead and like it and subscribe to the channel and with that I'm gonna go
see my girlfriend Charl show them who I found over here check this out I mean
isn't she lovely great swimmer beautiful I mean look at this it's a match made in
heaven don't you think Oh