You ever feel like you're always checking up on your restaurant employees
and they're never doing the things that you want them to do
or at least not on a regular basis,
I've got a solution for you coming up.
It's called Cadence of accountability.
The following video is filmed with a new camera
and had a strange auto zoom feature turned on.
So some of the shots are really, really close to my face.
It's totally awkward and I'm sorry. But the contents worth it.
Hey everybody. Ryan Gromfin.
Author, speaker, chef, restaurateur.
Founder of TheRestaurantBoss.com and ClickBacon.com.
And in this week's video,
I'm gonna talk to you
about something that is so crucially important.
When I share this with clients
literally the next phone call we have,
they say things like, "That completely changed everything."
Or that's life changing
or I can't believe, I wasn't doing this before.
But there's a reason they weren't doing it before
and I'm gonna get to that in a second.
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But let's talk about Cadence of accountability.
So here's the thing.
We're human beings, we're all human beings.
We're lazy by nature.
We're forgetful. We have our own personal agendas.
And usually, if you're the owner, the manager,
your agenda is very different than your employee's agenda.
So how do we get our employees to do the things that we need them to do.
Maybe you're having trouble getting your restaurant closed properly
or open properly
or getting the prep done or all of the above and many others
that are not even listing here.
But here's the thing I often hear from managers.
They say things to me like,
"Well, I'm sick and tired of being such a babysitter for my staff."
And my reply to that is alway, "You are a babysitter".
That is your job almost literally, by definition,
a manager's job is to babysit.
To may sure things get done.
But the challenge is,
is that we focus on something like,
maybe as a manager, your owner says to you,
"This, this needs help!"
So that you work on that for a week and it gets better.
But then the next week you go somewhere else
and you go somewhere else,
what you haven't developed
is what's known as the Cadence of Accountability.
I don't think we need to get into the definition of accountability.
But let's talk about cadence really quick.
The best definition I have for cadence, if you're not a bicycle rider,
then you probably, maybe never use this word or heard of the word.
But it's rhythm. In bicycle riding, think of it like RPMs in your cars.
See bicycles or you know competition bikes, like speed bikes, road bikes have gears
that you could change obviously, if you're going up a hill or down a hill.
Because it gets harder or easier to pedal.
The idea though is that over a long distance,
we don't want the cyclist to constantly be changing the rhythm
that they're pedaling
'cause they'll get tired too quickly
and they won't make it to the end of the race or vice versa.
They'll have energy left in the tank, when it comes to the end of the race
that they should have used earlier.
So bicyclists train on something called Cadence,
which is their rhythm for cycling
so they know how long they have that energy for
and then they use the gears to adjust.
So the goal of a cyclist is to keep the same pedal going.
The same pace, the same cadence and then adjust your gears.
So it's basically, rhythm.
I want you to think of accountability as rhythm.
If you don't have a Cadence of Accountability as a manager or an owner in your restaurant,
you're gonna constantly be chasing after the things
that you need to get done.
But if you develop a cadence to your accountability
to the things that are important to you,
you'll start to see them getting done.
So yes, your job is to be a babysitter.
As an owner, your job is to babysit your manager.
As a manager, your job is to babysit your employees.
So get over it.
And there is a link,
I'll put it below this video
to a video that I did about a year, year-and-a-half ago,
about just that topic of babysitting
but here's the thing,
with this cadence, one of my favorite tips
for owners or managers
is set a reminder in your phone, right.
We all keep a smart phone on us.
So one of my managers or one of the owners that I worked with,
sorry, was having trouble getting his managers
to close down the restaurant properly
and make sure that their staff was doing the things
they were supposed to do.
We had the checklist in place.
We've refined the checklist, the checklists are great.
But the managers weren't checking out the staff.
So what the owner did, 'cause the owner would usually leave the restaurant
about 8:30 or nine O' clock
but the the managers and the employees would leave about 10:30.
So at ten O'clock, he set a reminder on his phone to go off
and he would call the manager
every single night at ten O'clock and just say,
"How is the closing going?".
And then would say something along the lines of,
you know, "How's the closing going?
Make sure, I noticed the walk-in was pretty messy
that we give it a little extra attention."
And would you mind just sending me a picture
of the walk-in, before you go home.
That's it. Just a 30 second phone call.
How the night end up?
You know, make sure that the walk-in gets some extra attention.
How's the closing going?
Will you send me a picture of the walk-in?
And just by making that one phone call now,
every single night he makes that phone call,
his restaurant is spotless
and all the employees are doing what they're supposed to be doing.
Because he is letting the manager know,
this is important, don't forget to do it.
And so now the manager is staying on top of the staff
and all it took was that 30 second phone call.
Maybe its financials or numbers that you need in your restaurant.
You want to get your food costs on a weekly basis.
Well, first question is do you have the tools to do that?
Second question is what's your cadence?
Do you expect those numbers to be on your desk
every Monday or every Tuesday?
And what are those numbers, is it clearly defined?
If you want certain numbers on your desk every Tuesday morning,
then on Monday, send out a text message or an email
or just a phone call or a quick conversation every single Monday
with the people who are supposed to do this for you and just remind them,
"Hey, hope you had a great weekend. Don't forget tomorrow by 9 a.m.
I want to have all those numbers on my desk."
Just those simple reminders, that accountability,
holding people accountable for the things
they're supposed to be doing
will have huge effects on your business and your culture.
Which brings us to next week's video,
which is gonna be about how do you establish your culture?
The culture that you want in your restaurant.
So anyways, hope you love this video
on the Cadence of Accountability.
I hope it helps
and I look forward to bringing you another great video,
just like this next week.
Have a wonderful day. Don't forget to leave a comment.
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