I think we all know that Apple gets a ton of flack
and some of it's justified, some of it's not.
There are people on one side of the spectrum who mostly have minor criticisms saying,
"Apple's just overpriced." But that's mostly just marketing.
Then on the other hand, you have pretty serious issues, I would say
with how Apple treats its customers in general.
And of course I'm not trying to tell you guys what to think. These are just my opinions.
If you have your own opinions, I'm interested in hearing those as well.
So what exactly do I mean by the title of this video?
I think that Apple, especially recently, has been taking their customers for granted
and yes, they've been introducing some cool features in their phones
but most of the time they just overblow it with the marketing, say it's the best phone ever
meanwhile, they're not introducing a lot of features, and they're actually removing features, like the headphone jack
while saying that it's adding a feature, which it's clearly not.
Now I'm sure we can all agree that we've heard enough about the whole headphone jack and whether they should've removed it or not
but I think the more important issue is why they said they removed it, which is basically a lie at this point
and you can look at the evidence yourself that I'm gonna show you
but it's pretty obvious that they're just treating their customers like a bunch of dummies so they can make more money.
And it's this double talk that I've been having a problem with.
You see Apple saying that, "oh, you know we just removed the headphone jack because it takes up SO much space"
"that we want to add in new features that would not be able to be in there otherwise."
Okay, that's kind of a reasonable explanation. Do most people buy it? Probably not.
But you know what, it's a reasonable explanation
and it's at least something where they could justify in the future by adding some killer feature.
But then again, you look at what they're doing with the Mac.
I said in a previous video you may have seen, they've released a survey
asking people how often they use the headphone jack on their Macbooks.
Now I ask you, why would they ask people how often they use the headphone jack on their Macbook LAPTOPS
if they weren't at least thinking about removing the headphone jack from a laptop?
And you cannot tell me that they're just gonna remove it for space.
In a whole laptop? They barely even introduced anything into the new iPhone, they didn't make it any thinner
even though that's one of the reasons they said they would remove it.
It's not thinner if at all. They didn't really add anything to replace the headphone jack
maybe an extra speaker, but, that was the whole point that "oh, we can add in all this extra stuff"
"if we just remove that PESKY headphone jack." And then they didn't.
And I'm not even crtitcizing Apple for removing a feature that a lot of people like
they've done it in the past for good reasons, for example when they removed the floppy disk from their computers
to replace it with a CD drive. Everyone criticized them, they said "Oh, you're killing it!"
"You're not even gonna have a floppy drive!" Meanwhile it was replaced with a better feature that ended up being the standard, the CD drive.
Though in this case they're not replacing it with anything. They're just taking it out for the sake of taking it out.
And in my other video I did discuss why I think they did this, and it is pretty much a money grab.
They're doing it so they can control who can make headphones, and you have to buy a license to use their lightning connector
instead of the "free" 3.5mm open headphone jack..
They just want people to have to pay a license fee to use the lightning connector, that's the only reason they would do this
especially considering that they would be doing this also possibly on a Macbook, where there is no space limitations.
And look, I understand that Apple just can't come out and say, "We're doing this because we wanna make more money."
Even though we all know that, they're just gonna have to say something else.
But that's not the only example I'm gonna give. It's also in terms of how they support their customers
when things go wrong. There are two more specific examples I'm gonna talk about
where Apple had a problem with their phone, that was THEIR fault
and yet, they refused to even acknowledge it and help customers who had the problem.