- [Aaron] Hello there, I'm artist Aaron Rutten
and in this video I'm going to answer
some frequently asked questions
about the new 2015-2018 Wacom Intuos.
This is the Intuos Art, Draw, Comic, and Photo.
I've created a series of videos about these tablets
from an unboxing to a complete review
of the Wacom Intuos Art
and though I answered a lot of commonly asked questions
in those videos, there's still a lot of questions
getting asked in my comments.
So I thought I'd address those today.
Now let me start by saying
if you have a tech support question,
please email Wacom first before contacting me
because the people at Wacom get paid to answer questions
and in fact part of the cost of your tablet
goes towards paying those people.
I however do not get paid to answer questions
and it distracts me from
making free YouTube videos like this.
It takes much less time for you to search Google
or look at the products on Wacom's website
to compare the features and specifications
than it does for you to write me a message
and wait for a reply.
If I can find this information
about the tablets, you can too.
So without further ado,
let's start answering some questions.
The first topic is which tablet to buy?
So one of the questions I get the most is,
"I'm an artist, animator, comic artist or a 3D sculptor,
can I still use the Intuos Comic, Art, Photo, or Draw
for comics or animation or art or 3D?"
And basically what they're asking is
do you have to use the Intuos Comic to make comic books?
Or could you use the Intuos Art to make comic books?
And really the answer is all of these tablets
will work great for any task.
If you need software,
then you might want to choose based on that.
Otherwise I would say the Intuos Art Medium
is the best of this series because of it's size.
Really the only difference between
the tablets is the bundled software,
the color options, and the touch feature.
You can check out this chart for a comparison
of each of the models.
If you already have software,
just choose based on size or color.
Again, I think the Intuos Art medium
is the best because it's the largest.
If you want something with more features,
that is a little more professional,
you could also get the Intuos Pro
or if you want a tablet with a built in screen,
you could choose a Wacoms Cintiq.
The next question I get fairly often
is, "How does _____ compare to _____?"
People say how does the Bamboo compare
to the Intuos Pen and Touch?
How does the Intuos Pen and Touch compare
to the new Intuos Art and so on?
And really the answer for this is just too subjective.
Everyone's going to have a different opinion
of what the best tablet for them is
and really you have to decide that for yourself.
Someone really can't tell you
what the best tablet is for you.
So what I recommend that you do
is rather than ask me which tablet you should buy,
go to Wacom's website, read the specifications,
or use my comparison chart
and make that decision yourself.
The next question is,
"What size Intuos should I get for my screen?"
I think some people think
that if you have a certain screen size
that you need a certain tablet size.
Really it doesn't matter a whole lot.
I've drawn with a really small tablet on a HD TV
and it's a little bit harder to draw
with a small tablet on a large monitor,
but you can still do it,
so I would say it really doesn't matter a whole lot,
but you should choose a larger tablet
because it's easier to draw on no
matter what size screen you have.
So I would aim for something
like a medium or a large if possible.
Now these new 2015-2018 Intuos models don't come in large.
The Intuos Pro does.
So let's move on to the next category of questions
which is Hardware and Operating System.
First, "Is the tablet Windows or Mac compatible?"
And the answer is yes, it's compatible with both.
These tablets can run on Mac OS
or Windows 7, 8, 10 or later.
Some older tablets might even run on older operating systems
like Windows Vista and XP
if you can find a Legacy driver online.
The next question is,
"Will the Intuos work on a desktop or a laptop?"
And the answer is yes,
it will work on both a desktop and a laptop computer.
The tablets are compatible with any computer
that runs Mac or Windows.
The next question is,
"Can I use a Wacom Intuos with a tablet or a Chromebook?"
The answer to that is, only if that tablet
runs Windows 7, 8, 10 or later and it has a USB port.
So if your tablet uses Chrome OS or Android,
it's not going to work with the Wacom Intuos.
The next question on our list
is, "How do you turn on the screen?"
And the answer to that is you can't turn on the screen
because this particular model
of the Wacom Intuos does not have a screen.
If you want a tablet with a built in screen,
then you need the Wacom Cintiq.
And another variant to this question is,
"How do you see where you draw
on a tablet without a built-in screen?"
And I know it seems kind of complicated
but you'll have your tablet in front of you
and you'll be looking up at your computer monitor
or your screen while you're drawing.
It takes a little bit of practice
to get down the hand-eye coordination
but it's not that hard.
You should be able to do it within a week to a month.
The next set of questions are about software.
First, "Is there free software available
to use with my tablet?"
Yes, besides the software
that comes bundled with the Intuos,
there's a list of free software in the video description.
Krita, GIMP, and InkScape are some well known examples.
The next question is,
"What software comes with the Intuos models?"
I have a list of that software here on this chart,
but sometimes that bundled software changes
depending on your region or
how long the tablet's been around.
So it is subject to change.
If you want to know definitively what software
comes with the tablet right now
you can go to Wacom's website
and check out what they're offering.
The next question is,
"Is the tablet compatible with all software applications?"
The answer to that is yes,
it will work with all software
applications for the most part
but pen pressure is only compatible with software
that supports pen pressure input
such as Corel Painter, ArtRage, Photoshop, Krita,
Paint Tool Sai, FireAlpaca,
and most digital painting applications.
Next on our list,
"Is it possible to use the bundled software
on multiple computers?"
According to Wacom's frequently asked questions,
the bundled software can only be downloaded
for use on one computer,
however other free software like Krita
for example can be installed on multiple computers.
The next category of questions are about the Driver.
The driver helps the tablet
communicate with your computer
so you'll need to install that for the tablet to work.
A commonly asked question I get is,
"Do I need a CD or a disc drive to install the driver?"
No you do not.
You can download that driver online
and in fact it's better to download the driver online
because it will probably be newer
than what you have on the disc.
The next question is,
"Where can I download the driver and is the driver free?"
Yes, the driver is free and
you can download it from Wacom's website.
You can do a Google search for "Wacom drivers"
or you can pull it up on Wacom's website,
that's Wacom.com and make sure
that you check often for new driver updates.
Next let's answer some troubleshooting questions.
Lately, I've been getting a lot of questions
about the "Wacom tablet not working"
or the "Wacom tablet control panel not showing up".
You'll want to make sure that you've installed
the latest driver for your tablet
and that you've restarted your computer.
If your tablet's still not working after restarting,
you could try unplugging it from the USB port
and plugging it into a different USB port.
Another frequently asked question
is about a warning message that
says "tablet driver was not found"
when you try to access the Wacom Tablet Properties.
This also coincides with the pen pressure not working
and this happens because your computer
hasn't gone into sleep mode
and when you wake up your computer,
it messes up your Wacom tablet driver.
So really the best thing to do is unless
you need to have sleep mode enabled,
just go ahead and disable sleep mode
and rather than put your computer to sleep,
just save all your work and shut down your computer,
and that's better for your computer anyways.
That way when you're working,
your computer won't go into sleep mode
and your tablet won't have any problems.
If you're getting this error message,
the easiest thing to do is just restart your computer.
If you don't want to restart you computer
what you can do is you can restart the Tablet Service.
To do that, you want to hit the Windows key
and then do a search for "services".
Then you'll want to locate the "Wacom Professional Service"
and you can click the restart link to restart it
or you can open that service
and then you can manually stop and start it.
If your digital painting application is open,
you'll need to close that and reopen it
and your pen pressure should be working again
and you should be able to
access the Wacom Tablet Control Panel.
Another commonly asked question
is about "pen pressure not working".
There's a number of reasons why pen pressure
might not be working.
First, you can try unplugging your tablet
and plugging it into a different USB port,
that might fix the problem.
You'll also want to make sure that
you're using the latest driver for your tablet,
so you may need to update the driver.
You could try restarting your computer.
You could try resetting the Wacom Professional Service
as I described in the last question.
You can also open the Wacom Tablet Properties
and if you'll look under Options,
there's an option for Pressure Compatibility
which can adjust the pen pressure for compatibility
with older applications that only support
1,024 pressure levels.
You can try checking this
and see if that makes a difference.
You can also go to the Calibrate tab under your pen
and you can make sure that Windows Ink is checked
because Photoshop, for example,
needs Windows ink to use pen pressure.
You'll also want to make sure that pen pressure
is enabled within your digital painting application.
For example, here in Photoshop
you can see I have pen pressure
but I can also turn that off
with this little button here up at the top.
If I click on this
and now I try to draw, I have no pen pressure.
So this might actually just be off.
If you turn it on, then your pen pressure should come back.
Same thing goes with opacity.
If you want to control the
opacity pressure, you can do that as well.
And then finally you'll want to consider
whether or not the application you're using
supports pen pressure because some applications
do not support pen pressure.
The next set of questions
is about accessing the bundled software.
The first is,
"Where do I enter the code
to download the free bundled software?"
You'll want to go to Wacom's website
and go to the "Getting Started" Intuos page
and then you can scroll down to the middle of the page.
You can see what software comes with the tablet
and you can register to redeem your bundle software.
You'll want to click on "Register"
and then you can register a new product
or if you've already registered a product in the past,
you can sign in.
Let's go ahead and click on register.
It's asking does your product
come with a software bundle download key?
You can locate that on the front flap
of the box for your Intuos.
I'm going to go ahead and click on yes
and then you can enter your key here.
If your key doesn't fit,
make sure that you're entering the right key.
You also want to make sure that you're in the correct region
because if you're in Europe,
you'll want to select Europe rather than Americas.
If you're in Asia,
you'll want to select Asia instead of Americas.
Once you've entered your code,
you can follow the rest of instructions.
It's going to ask you for the serial number on your tablet.
You could find that on the back of your tablet
underneath the little panel that slides off.
Let's move on to the next category
which is about the stylus pen.
The first question is,
"Can I use a stylus pen for my different model of tablet?"
The answer to that is no.
Only the pen from the exact same model
is going to work with your tablet.
Now for this particular Intuos series,
they use the same pen so the pen for the Intuos Art
would work for the Intuos Comic and so on.
However, a pen from an older model of the tablet
like the Intuos Pen and Touch
or the Intuos 5 or the Intuos 4
or the Intuos Pro is not going to work
on something like the Intuos Art, Draw, Comic, or Photo.
The next question is about replacing the pen.
If you lose your pen for your Intuos,
you can buy a replacement pen from Wacom's website.
The pen for this particular model of Intuos is LP190K.
The next question is, "How long should a nib last?
The nibs are the little tips on your pen
and they're replaceable because
they wear down from friction.
For me personally a nib lasts me about six months to a year
but it really depends on your technique.
If you're drawing with a lot of friction,
that's going to wear down your nib faster.
I have several videos you can watch on nib wear
and how to prevent it.
The next question is,
"Why does the cursor move when I hover over the tablet,
can that be disabled?"
The answer is no, it actually should work that way
because it would be a lot harder to control your tablet
if you pressed down to move your cursor
then you'd also be making a line on your page.
You need to be able to hover
so that you can click on buttons
and things without having to make a mark on your page.
And the final category of questions
is about touch.
Touch is available on the Intuos Art, Comic, and Photo.
It is not available on the Intuos Draw.
Touch will let you do things like zoom in
and out of your page, rotate your page,
and it can replace your mouse.
The first question about touch is can touch be disabled?
The answer is yes.
There's a switch on the exterior of the tablet
that can enable and disable touch
and you can also set one of your four Express Keys
to turn touch on and off.
The next question is, "Why is my touch not working?"
The answer to that is you might of bought
the Draw version which doesn't have touch
or it's disabled because of the switch on the tablet
or the Express Key turning it on and off.
Let's answer another commonly asked question.
"Is the touch feature necessary?"
My answer for that is if you think
it will be helpful then it probably will be.
I personally use it here and there,
but I could also live without it
and then the final question is
if I get the non-touch Intuos Draw
can I still zoom using the Express Keys?
And the answer to that is yes.
You could set an Express Key to zoom in and out
or you could also just use your mouse
or your keyboard shortcuts to zoom in and out.
So that's it for my list of 2015-2018 Wacom Intuos
frequently asked questions.
Again, if you have a question about tech support,
please email Wacom and if you have any
more questions about comparing the tablets
or which tablet to buy,
go to Wacom's website,
read their features and specifications,
and compare the tablets or go to my website
and check out my recommendations,
and my comparison chart, and make that decision yourself.
If you found this information helpful
take a quick second to like this video
and if you're new to my channel,
don't forget to click that subscribe button
because I have a ton of tutorials
that'll teach you how to draw with your Wacom tablet.
Thanks for watching and I'll see you next time.
(upbeat techno music)