hello friends welcome back in this video
lesson we will learn 70 common phrases
for phone conversations together we'll
go through these common English phrases
we'll use them in a few situations to
help you better remember them and most
importantly use them when speaking on
the phone in English to better help you
remember and most importantly use these
common phrases I've broken up this video
lesson in two different situations you
may find yourself in when speaking on
the phone in English in these different
situations we'll be looking at both
formal and informal phrases friends
remember when you're speaking on the
phone you may have met that person
before you may not have met that person
before it's very important to be polite
on the phone a way for you to be more
polite on the phone could be by using
model verbs for example the model verbs
can chord wood and may are all perfect
model verbs for you to be using when
speaking on the phone when you are
asking for a request if you're asking
for information use the words please
thanks thank you thank you very much
cheeks breasts politeness you will
notice now when we begin with the common
English phrases that I've already add in
these model verbs to help you out pay
attention to these model verbs pay
attention to our youth please and thanks
and try to use them when you are
speaking on the phone in English let's
begin by looking at the first situation
so when somebody calls you when you have
to introduce and make first contact with
somebody on the phone when answering the
phone you could use greeting such as hi
hi good morning good morning good
afternoon good afternoon good evening
good evening to greet the person that
you are speaking with but you could take
it a level up and you could also state
your name for example hi this is Adriana
by using this in a formal context the
person who's calling you already knows
who they're speaking to it's not comedy
in English to add your job title your
profession just your name is fine for
example hi this is Adriana speaking
sometimes we even shorten that just
simply saying hi Adriana speaking but if
you're calling somebody and you don't
know who you've got on the other line
and you would like to ask for somebody
in this situation you could use phrases
such as could I speak to Bob please or I
would like to speak to Bob or I'm trying
to contact Bob all three of these
phrases are fine choose one you like and
try to use it a less formal way of
asking to speak to somebody on the phone
could be I'm trying to get in touch with
bump again I'm trying to get in touch
with bump Oh is Bob there please it's
Bob there please remember I said it's
not coming for us to say hey this is
teacher Adriana calling it's not coming
in English but if you do want to tell
the person you're calling who you
represent or to give them a little bit
more information about you you could use
the phrases I'm calling on behalf of
Adriana for example maybe you you are
calling on behalf of me but maybe you're
not calling on behalf of a person but
you're calling on behalf of an
institution a company etc pretend you're
an employee at the post office this is a
company's name you could use a phrase
I'm calling from the post office when
you're receiving a phone call so when
somebody calls you you could use these
phrases hello this is Adriana speaking
or Adriana speaking how may I help you
these two are very polite and very
formal phrases to use in a work sitting
with somebody you don't know maybe a
private number that's calling you when
somebody calls you and you want more
information but you really don't know
person is calling you and you want to
know exactly who they are for always you
could ask for specific information could
be may I ask who's calling
may I ask who's calling or can I ask
with whom I'm speaking to please again
can't ask with whom I'm speaking to
please where are you calling from where
are you calling from in this situation
we're not asking them for the exact
location but who are they calling on
behalf of or what company are they
representing now in formal ways I'm
asking for specific information could be
who's calling please who's calling
please who's speaking
who's speaking who is it who is it who
am i speaking to whom am i speaking to
in the situation that somebody calls you
and you're a little busy you want to
tell them to wait hold on a little bit
because maybe you've got a TV up maybe
your child screaming in the background
maybe you're in the middle of something
you need to tell the caller to hold on a
minute
common polite phrases you could use
could be could you hold on a moment
please could you hold on a moment please
just a moment please
just a moment please informal phrases
you could use could be hold on a minute
hold on a minute just a minute just a
minute
just a sec just a sec friends notice he
aren't sick this is short and for the
second very commonly used among native
English speakers just a sec and finally
wait a moment please wait a moment
please in the situation that somebody
calls you and you have some negative
information maybe they're asking to
speak to somebody maybe they want extra
information but you can't help them at
that very moment begin by looking at
formal phrases for example
somebody's calling and asking for Bob
one phrase I could use could be
I'm afraid Bob's busy at the moment I'm
afraid Bob's busy at the moment you
could even add in more detail
for example I'm afraid Bob's busy at the
moment can I take a message
can I take a message or you could also
add in I'm afraid Bob's busy at the
moment can I get him to call you back
can I get him to call you back
Oh Bob's not around so he's not at home
he's not at the office
you could use a phrase I'm sorry Bob's
out at the moment
I'm sorry Bob's out at the moment
informal phrases you could use could be
sorry Bob's not here sorry
Bob's not here or simply Bob's out at
the moment Bob's out at the moment in
the situation that somebody's dialed the
wrong number and they're speaking to you
and you can't help them because you
don't know why they're calling in these
situations you could use the phrases you
may have dialed the wrong number you may
have dialed the wrong number
oh I'm afraid there's no one here by
that name
I'm afraid there's no one here by that
name sometimes when we're speaking on
the phone there may be some interference
due to bad Network there aren't phrases
you can use in a polite way
to tell the person that hey I can't give
you phrases you could use could be I'm
afraid I can't hear you very well I'm
afraid I can't hear you very well
maybe the problem isn't with a network
but the problem is with a speaker on the
other line you can't hear them maybe
they're not speaking in the microphone
you need to tell them to speak louder in
this situation you could use a phrase
would you mind speaking up a bit please
in the situation that there's a language
barrier because English is your second
language and it's hard for you to speak
on the phone in this situation you could
use the phrases I'm afraid my English
isn't very good
could you please speak slowly I'm afraid
my English isn't very good could you
please speak slowly but if you know
English isn't the problem
it's just that you simply didn't
understand what they said maybe they
were mumbling maybe there was some
network interference in this situation
you could use a phrase could you repeat
that please again could you repeat that
please in an informal situation you
could use a phrase sorry
I didn't catch that sorry I didn't catch
that
now in a situation that you're calling
somebody they're not there they're not
available to talk to you you could use
these common phrases could you please
ask Bob to call me back could you please
ask Bob to call me back you could also
use a phrase could you tell Bob that I
called please could you tell Bob that I
called please but if you want to leave a
message for Bob or for somebody that's
not there in this situation you could
use a phrase could I leave a message
please could I leave a message please in
the situation that you are the person
taking a message you could use these
phrases
can I take your name and number please
you could also ask them for more
specific details for example when and
how would you like Bob to contact you
again when and how would you like Bob to
contact you in the situation that you
want to tell the speaker on the line
that you tell Bob to call them back this
situation you could use the phrases I'll
tell him to ring you when he gets back
I'll tell him to ring you when he gets
back or you could also use a phrase a
live Bob know you rank
I'll let Bob dome you rank this takes us
to our last situation for today which is
saying goodbye four ways of
conversation on the phone could be
thanks for calling thanks for calling
have a good day have a good day goodbye
goodbye
informal ways to end a conversation
could be bye-bye
Thaksin talk soon and speak to you again
soon
speak to you again soon friends as you
most likely noticed throughout these
common phrases in a lot of those phrases
cord wood may were used remember to be
polite use please use thank you so that
you get what you need to get done over
the phone and you have a decent
conversation on the phone in English
friends there are other phrases you
could use to speak of the food in
English if I've missed any phrases feel
free to share them with us in the
comments below this video remember
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thanks for watching and I look forward
to see you in the comments below this
video bye for now