congratulations you got the job
congratulations
you got the promotion congratulations
you made the team
no matter what your circumstances are if
you are in
a improved situation if you got the next
level up if you got the next thing
if you made progress you are going to be
in a situation where you need to learn
to communicate better
right so today i want to share with you
eight tips on how to communicate
better in the workplace whether you are
talking to new team members your boss
your colleagues
or the people who are on your team maybe
you are managing a team maybe you are
leading a team
but no matter what you will have to be
able to communicate effectively
and you will have to be able to
communicate in a way
that moves people so i want to share
with you eight tips on communicating
better
walk with me tip number one is to learn
the shared language
language is the tool that you're going
to be used to communicate it is the most
important tool because
language is the tool for connection it
is the tool for building connection and
maintaining connection
with members of your team with other
people with people you have a
relationship with
so learn the shared language and so what
is a shared language a shared language
is a language so they are a bunch of
words
they are phrases they are distinctions
in
vocabulary or distinctions and things
that we say
that everybody knows what they mean
right so that's a shared language you
can't have a connection without a shared
language and a shared language could be
like
the office words right the office jargon
it could be the industry terms
that your industry uses it could be the
jargon particular to the study that you
that your that you and your teammates
have it could be simply what's trending
in the environment that you're in it
could be colloquial it could be formal
but whatever it is you gotta understand
and learn what that shared language is
that shared language could have been
there before you got there or
you could be the change maker to create
a new shared language
right or it could be something that's
already emerging wherever that
wherever you it wherever that shared
language is in the timeline in which you
enter
you have to be sensitive to knowing
where we're at what stage is how mature
is that shared language
and to learn the shared language so
that's tip number one
tip number two is to create an enrich
connection right so what's connection
connection
is between two or more individuals that
have a common interest
right and there are three ingredients
that you need to have when you are
creating and enriching
a connection with somebody else or with
a group of people
you must have the first things you must
have on
and that is really being yourself the
second thing that you need to have is
vulnerability
and that is the courage to admit your
weaknesses and to also ask for help
and the third ingredient is to have
trust
trust is really important it is being
able to stand in your truth and be in
your truth but at the same time
to have predictability in your behavior
and other people's behavior so as not to
put
the group of people and not to put the
team at risk right so when you are
creating and enriching connections you
want to make sure you are fostering
those three things
authenticity vulnerability and trust
and the way to do that is to create an
environment where those things are not
only encouraged
but they are practiced and if you are
the leader if you are the leader
is to practice them first to lead by
effective action to lead by taking the
action
that inspires others to do the same
right so connection is very important
to be able to communicate effectively
and building connection enriching
enriching that connection will be the
second tip to
communicating more effectively tip
number three is to listen
better there is a difference between
listening and hearing
right hearing is a subconscious action
where
the sounds go into your ear and they
enter your auditory canal and your brain
perceives them
as a language that you can understand so
a hearing is automatic it is
subconscious
listening is active it is voluntary
right there is an action involved in
listening so listen
better and there are three things that i
can tell you to improve your listening
the first one is to embrace the silence
right so you apply something called the
80
20 rule where 80 of your results come
from 20
of your actions so the 80 20 rule says
that you want to be talking 20
of the time when you're in a
conversation especially if you are
leading
if you are the leader in that
environment you want to be listening
more
if you are a salesperson you want to be
listening more if you are managing
something important
imagining managing your team you want to
be listening more so
make sure that you allow the person that
you're talking to that you're trying to
create connection and build connection
with
allow them to speak and that you can
listen right and so
the second way that you can listen
better is to embrace the silence that's
the first one and the second one is to
really to be
present being present means that you
gift them you give them the gift of your
attention
which means that there are no
distractions turning off your phones
you know having eye contact standing at
a respectable distance
facing them having the body language
that shows them that you
are present so that is being present
being fully present
and demonstrating that with action and
the third thing you can do
to listen better is to ask clarifying
questions
right there is a big difference between
saying something and the other person
hearing what you said most of the times
when you say something
the other person receives the words and
then they hear something different from
what you said
so listening better a part of listening
better means
asking for clarifying questions and
here's one question i'll give it to you
you can say so what did you hear me say
right and asking in a non-threatening
way
so you said something 20 20 80 20 rule
you're speaking 20
of the time but when you spoke you can
ask okay
so what did you hear me say just want to
be sure which one i want to clarify what
did you hear me say
and allow them to say in their own words
what they heard you say and therefore
you clarify
right from the get-go that it's a safe
space here let's clarify
to make sure that you heard what i said
and that is what i wanted to convey to
you and if not
we can start from there we can start
from scratch or we can clarify further
right so that is the third principle is
to listen better
tip number four is to hold the
responsibility
for communicating so let me ask you a
question
if you are in a conversation with
somebody whose responsibility is it
to make sure that the other person hears
you clearly
is it your responsibility is it the
listener's responsibility
or is it both of your responsibilities a
mutual responsibility
right so what's your answer i invite you
to comment below what is your answer who
do you think holds that responsibility
okay and so it's interesting when i when
i was thinking about this concept
the person who is responsible in that
conversation
to ensure that the listener hears
correctly is actually the one who
initiates the conversation
right it is not most people think it's a
mutual responsibility
that the speaker and the listener have
to take responsibility to communicate
effectively
but actually no it is the initiator's
responsibility
to ensure that they communicate clearly
enough
and here's what this means the
implications are like this let's say for
example
i am communicating with you right as i'm
talking to you right now i'm
communicating with you
and i what i said was not very clear
right and you had confusion and so you
were typing a lot of questions in the
comments clarifying questions because
you didn't understand what i said
it that is actually my fault right as
the communicator
trying to convey a message trying to
deliver eight tips for communication
for example it is my fault if what i'm
saying to you does not make sense to you
it is not your fault that as a listener
you couldn't understand what i said
so the same thing is true in every any
conversation that you are
in if you initiate the conversation it
is your responsibility
to ensure that you communicate
effectively and clearly and succinctly
enough
that whoever is listening to you can
receive it in a way that
they can receive it right so it is not
their fault
if they didn't hear you correctly if you
ask clear for if if you ask a clarifying
question
and what they heard you say is not what
you said it's actually your fault
right so that's tip number four is to
hold the responsibility
in communication if what i've said to
you makes sense to you so far i want you
to comment below
what was your favorite tip so far i've
presented four out of the eight tips on
how to communicate better what was your
favorite one so far which one resonated
with you
and as well if you like what i said give
me a like a thumbs up
and remember to subscribe to my channel
ring that bell so that you receive
notifications
each time i upload a new video tip
number five
is to focus on outcome right because
when you are in a career and in your
workplace
you are going to be measured in terms of
the outcome you provide for the company
you work for
right they are going to be looking at
outcomes especially if you are
on the fifth or the sixth stage of your
career remember there are six
stages of your career if you want to
learn more about the stages i want you
to click somewhere here
to my youtube video it's called the six
phases of your career so the fifth and
sixth especially at the fifth stage
you are measured mostly in terms of the
outcome you provide in the workplace in
your company right so if that's the case
you want to focus on outcomes
because you are measured on what can you
provide for the company that is of value
and the value is going to be assessed by
the company
right you are working for a boss and
that boss has expectations of an outcome
when they hire someone on the team
that that every member of the team can
add value to
the company in the way that they need to
add value to produce an outcome that is
favorable
to the company so you are going to be
expected to take a certain set of
actions
that will lead to those outcomes right
and so when you are
taking effective action the effective
action leads to the outcome
and effective action is actually the
symptom of communication right in order
for you to be able to take
effective action someone needs to have
had communicated to you
what is valuable to the company if you
are a leader in that company
you have to be taking effective action
enough to inspire
others to do the same and communicate to
them
the way that the uh what the outcomes
need to be and what the
effective actions needs to be right so
effective action is the outcome of
good communication so when you focus on
outcome
you are essentially going to be able to
elevate your communication to
communicate what is the action they need
to take to have the outcome that
benefits
the company and therefore you are more
effective in the workplace
tip number six be as direct and to the
point and concise
as possible because here's the thing
vagueness
is a really common problem in the
workplace and if you are
communicating with someone and you are
too vague what happens is you lose the
lead
right so there's a term in copywriting
in business called losing the lead
like for example if you read a newspaper
you read the headlines first
and from that headline you can decide
whether or not you're interested in
reading the rest of the article
it's because the writer of that article
the newspaper article or the magazine
article
that captured your attention they were
able to put
in the headline a capture or a hook
that hooks you in because in that
headline you already know what the lead
is going to be you already know kind of
like what the topic's going to be and
you know whether or not it's going to be
interesting to you
so the same thing is true when you are
communicating effectively in the
workplace
don't lose the lead don't be vague hit
the headline
right as though you were that article
writer in the magazine or the newspaper
hit the headline so most people when
they're communicating the biggest
mistake they make
is they feel like they need to tell the
other person everything they know
which is not true don't let your ego get
in the way instead of telling them
everything you need to know they don't
need to know that
instead ask yourself what is the one
thing that they need to know
when you're communicating with them and
that one thing if you if they knew that
one thing
then they would be able to take care of
a lot of other things
consequentially right so what's that one
thing that they need to know the biggest
domino that when you knock that domino
over it's gonna knock down all the other
dominoes down the line
right so instead of telling them
everything you need to know it's just
the one thing they need to know
and therefore you will not lose the lead
tip number seven
personalize it right when you are
talking to someone
remember your communication is for them
it is not about you
right what you have to say is important
and you want a certain outcome from what
you have to say
so make it about them it is not the
focus is not about you what can i get
out of it
it is about what can my communication do
for the people or the person that i'm
talking to
so personalize it and this is more than
just the way you express yourself
this is more about understanding from
the standpoint of the
people or the person you're talking to
what is their personality
how can i convey how can i talk and
communicate in such a way that is
aligned with who they are
i align with the way they think align
empathize with them how do i empathize
with them
how can i make how can i communicate in
a way that they can really resonate with
so really personalize it is more than
just an expression of yourself
because you know people do anything at
all for only one reason only
is because they feel like it so if you
are communicating and you want to be
effective because you want them to take
a certain action
then you got to make them they got to
get them to the point where they feel
like doing the thing you want them to do
in their best interest right so the way
to do that is to really personalize it
and empathize with them understand the
way they think
and express yourself in a way and
communicate
in a way that is in line with that
personality tip number eight
respond with curiosity i mean let's face
it when you are communicating with
someone
especially if there is a high stake
right you they
you want to get them to agree with
something or you have a proposal you
want
an agreement to happen then you really
need to communicate effectively
and people will have a filter when
you're talking to them they have a
filter
to see their perspective the world
through their own lens and their past
experiences
right and so they will have objections
to what you have to say right they will
have objections based on
what they think they know and the
perspectives they had in the history of
their experiences
and so in order to overcome that most
people the biggest mistake they make in
overcoming that
is they try harder right they try to be
more convincing or persuading
and that is adversarial because when you
try harder
what they do is they defend more they
defend their stance more
and that creates adversary and so to get
around that is to respond with curiosity
because when you respond with curiosity
what ends up happening is they are not
on the defense
it breaks down barriers in objections it
allows them
to come out and to answer your questions
from curiosity
rather than being on the defense and
being resentful
to you from trying harder and so genuine
curiosity is what i'm talking about here
and when you couple that with caring and
concern it really opens doors for
exploring what is
possible and that's where you can come
in with your ideas come in with your
communication
with all the other tips that i've given
you and to really communicate your idea
effectively
right and so caring can and so genuine
curiosity is the key
to influence rather than trying harder
to overcome those objections that will
necessarily happen because we all
come at this conversation with a
different lens so if you want to learn
more about
exactly how to implement genuine
curiosity
then i invite you to go to my other
youtube video i created a video
called the tips on how to um
okay hold on i forgot what the name of
the youtube video was can you just cut
there
mm-hmm
how to do a rejection okay okay ready
so if you want to find out exactly how
to implement
curiosity in this situation then i
invite you to listen and to watch my
other youtube video
i have a youtube video that i created
called how to handle
rejection from higher ups in the
workplace so just click anywhere here
anywhere around the video here to that
youtube video where i talk more about
how to implement
genuine curiosity in rejecting rejection
and handling rejections from higher-ups
and you can implement that in your
communication
in order to be more effective so i know
that i have talked about a lot in this
video so i want to summarize for you
the eight tips so what are my eight tips
on communicating effectively in the
workplace
the first tip was to learn the shared
language
right the second tip is to create and
build and enrich
connection remember there were three
ingredients in in connection
and that was vulnerability authenticity
and trust right and the third
tip is to listen better and i gave you
three ways on how you can listen better
that was to embrace the silence to be
present and to hold that responsibility
right
to to take the time to clarify right and
so the fourth tip is to hold the
responsibility for communicating
because you as the initiator is the one
with the responsibility not the listener
right the fifth tip
to communicating effectively is to focus
on outcomes
right because remember effective action
is the outcome is a symptom of
communication and you want to take
effective action
because you want to produce an outcome
that your company will desire
or the workplace will desire so that's
the fifth tip the sixth tip is to be as
direct and to the point as possible
because vagueness is very common in the
workplace the seventh tip
is to personalize it and that's more
than just the way you express yourself
it's really to know the personality
of the people or the person you are
talking with and the eighth tip and the
final tip
it is to respond with curiosity because
anything otherwise is just adversarial
but curiosity genuine curiosity when
it's coupled with caring and concern
that is truly influential right so
comment below what is your favorite tip
out of all of that and which one
of the eight tips for communicating are
you going to implement today