there my name is Richard McMunn from the
interview training company past my
interview calm and in this tutorial I am
going to teach you how to pass a waiter
or waitress interview so it does not
matter which restaurant hotel or eating
establishment you have your interview
with I promise you this tutorial will
make a big difference to your
preparation and performance at the
interview itself I'm going to give you a
number of interview questions that are
pretty much guaranteed to come up and
more importantly I'm going to give you
some high scoring answers so please do
stick around now before I get into those
tips and the questions and answers are
very warm welcome to this training
tutorial as I say my name is Richard
McMunn I'm a former firefighter and I've
been helping people now to pass their
interviews for about 20 years and I do
that by giving you top-scoring answers
that you can't find anywhere else so
they are unique and please do make sure
you subscribe to the channel by clicking
the red button below the video and I
would also very much appreciate it if
you gave the video I like thank you very
much that always motivates me to create
more content for you to help you pass
your interview now before I get into
those questions and the answers couple
of things make sure you demonstrate the
following skills and attributes during
your waiter or waitress interview these
are really important you have to show an
ability to provide excellent customer
service this is very very important
number two have an understanding of how
to properly deal with a complaint and
I'll talk you through that as we go
through this presentation number three
have a flexible approach to your work
and be able to work the hours specified
so what you don't want to do is to go
along to the interview and say yes I can
work all of these hours and not be able
to it's very important that you're
honest about the hours that you can
definitely commit to and that you're
going to turn up to work as and when
required know obviously understandably
from a restaurant owners perspective the
more unsociable hours or weekends you
can do the better you have a higher
chance of getting the job number four
basic numeracy skills and also a
positive and cheering attitude whilst at
work is very very important number five
be able to follow Anadyr to food hygiene
and safety standards and regulations so
those are the five things that we're
going to incorporate within our answers
to the interview questions for a way to
or waitress so
I'm just going to use one of the names
evil waiter or waitress as I go through
these answers and the questions and but
it's applicable to both genders okay
here we go question number one why do
you want to be a waitress and what can
you bring to the role so why do you want
to be a waitress and what can you bring
to the role here's my answer I want to
be a waitress because I have a passion
for delivering excellent customer
service and the fact you get to make a
positive difference to people's
experience whilst visiting the
restaurant is an additional bonus to the
role I guess deep down I am a people
person who enjoys serving people and
making sure everything is in order
now when considering the role I actually
research the job description and I
understand the pressure that comes with
the position and how important it is to
treat customers very well and provide
great service at all times now in
respect of what I can bring to the role
I can bring a positive attitude and
flexible approach to my work an ability
to give great and consistent service and
also the ability to carry out lots of
tasks all at once so that's a great
answer because that gets you off on the
right footing during your interview it's
well prepared it's logical it's concise
and as I say demonstrates that you can
provide excellent customer service so
you understand the role question number
two what are the seven most important
things to consider when carrying out
your duties as a waitress or waiter so
what are the seven most important things
to consider when carrying out your
duties as a waitress or a waiter so this
basically assesses your knowledge of the
role of the job description most people
think they can answer this but here's my
prepared answer for you when carrying
out your duties as a waitress you have
to consider the fact that the customer's
needs must always come first you need to
ensure you provide a fast efficient and
knowledgeable service and also have an
ability to be accurate in your work
because you can't bring out incorrect
orders or overcharge your customers you
also need to remain calm when you are
under pressure deal with customer
complaints efficiently and politely as
and when they do arise act as a positive
role model in how you act and how you
present yourself and also having a
cheery and positive attitude at all
times while serving customers is
important so that shows you understand
the different things that you need to
consider when you
bring out your duty so you're
demonstrating and this is important a
high level of professionalism of all
time so you're not gonna be rude to the
customers and you know both you and I
have eaten in places before where there
have been grumpy waiters or waitresses
and it just it can ruin your experience
so the owner of the eatery or the
restaurant wants you to be positive and
cheery because it makes a big difference
and at the end of the day you will get
more tips if you are polite and cheery
guaranteed next question why do you want
to become a waiter with our restaurant
over the others within the in the local
area so why have you chosen our
restaurant or our eatery today is my
suggested answer during my research into
your restaurant three things stood out
specifically firstly the way in which
you manage and run your business is
obviously positive there are lots of
positive comments made online about your
establishment and this demonstrates you
are a great company to work for
who cares about its customers now before
applying for the job I did actually
visit your restaurant as a customer just
to have a look at how things operated
and I actually had a very pleasant
experience whilst there the staff all
appeared very happy in their role and I
was pleased to be able to submit my
application and get to the interview
stage for this job now finally you have
a straightforward quality menu and this
means customers can easily order their
food without confusion and this in turn
would actually make my role as your
waiter much easier to perform and to
also be able to provide great customer
service for your visitors so that shows
that you've looked in to their
restaurant you've got three things that
have stood out the way they run the
business lots of positive comments you
actually went there yourself to see what
it's like and then also making reference
to pot their service the menu that it's
you know great looking menu great food
and it's that will make your job easier
because then you can provide brilliant
customer service I've got some more
questions to work through with you so
please do stick around but if you want
to download the full set of waiter and
waitress interview questions click that
link in the top right hand corner of the
video and it will take you through to my
website where you can grab a copy of all
of the questions and answers the high
scoring wants to make sure you pass your
interview let's take a look at another
one what skills qualities and attributes
do you have that are a match for a role
as a waitress or a way
so what are the skills and qualities and
attributes neither gain it's assessing
your understanding of the role here we
go having studied the job advert for the
role I believe I have all of the skills
qualities and attributes to perform it
to a high standard for example I'm
really passionate about delivering high
quality customer service I have an
ability to deal with and resolve
customer complaints so I'm able to
communicate effectively when dealing
with customers about what's on the menu
allergies and also the specials that
will be available I'm actually flexible
and I can work on sociable hours hasn't
been needed and I'm also a loyal and
hardworking person who understands how
important the role of a waitress is to
the success of your company at the end
of the day without the customer there
would be no business so it's important
the service I provide is to an
outstanding level so that shows a high
level of being chat the intelligence in
respect that you understand that the
success of a restaurant or hotel or
eating establishment is basically based
on the reviews that people leave at you
as a waitress or a waiter you're coming
face to face with the customers and
their experience not just in relation to
the food that they receive but the
service will influence the type of
reviews that they leave online and at
the end of the day we all check reviews
before we go to somewhere to eat next
question described a steps you would go
through when dealing with a customer
complaints so this is really important
before you go along to your waiter or
waitress interview you understand how to
do of a complaint there are people out
there who will always complain sometimes
it's justified sometimes it's not but
you so you have to deal with complaints
in the right way here we go
firstly I would carefully listen to the
customer's complaint I believe that it's
important for customers to have the
opportunity to deliver their complaint
to a human being face to face and I
would make sure that I'm attentive in
hearing the issue directly at this point
I would try and resolve anything that I
could actually on the spot in some cases
this might just require an apology if so
I would offer them my most heartfelt and
sincere apology for the incident that
they're complaining about if they're
complaining about an issue with their
food then I would do my best to refund
or exchange a customer there and there
but if the issue can't be resolved in
the moment I would take a note of the
complaint after the customer is left and
I would then speak to my manager so he
or she could follow up
speak to the customer soon after on the
telephone finally is always important
for me to follow the training I would
have provided when I started working
here at the restaurant and that I follow
your own specific guidance on how to do
with complaints in the restaurant so
that shows that you thought about this
before you go along to your interview so
you want to pass your waiter or waitress
interview please do click the link
either below the video or in the top
right hand corner of the screen and that
will take you through to my website pass
my interview comm where you can get a
guide downloaded within a couple of
minutes from now and hope you pass your
interview I hope you've enjoyed that
tutorial don't forget to subscribe
because I'm creative videos most days
now and you'll get notified straightaway
to help you pass your interview thank
you for watching and I wish you all the
best in your pursuit to passing your
waiter or waitress interview have a
great day and thank you for watching