hello everyone and welcome back this is paul from tech link and i've been getting some comments from
you guys on my previous video on how to transfer the google authenticator account from one phone
to another asking me what should you do if you lost your phone or what should you do if your
phone is broken or whatever reason that how do you lose your 2fa key and how you can recover
your google authenticator account well there is a way to get it back and i'm going to show you
exactly how to do that in all the different ways possible so make sure to stick around till the
end of this video to find out how to recover your google authenticator key now first of all you're
going to need to log into your chrome browser on a computer using your google account or if you don't
use chrome just open whichever browser you have installed and go to google.com and sign in so we
are going to assume you know your google account credentials after you do this you need to click
on your profile icon at the top right corner of your screen and select manage your google account
you either need to go to the security tab and click on two-step verification before we go any
further i just want to mention that in order for this to work you need to have some kind of
recovery set up that allows google to verify it is you who wants to access your authenticator
account like in my case i have a recovery phone and email set so click on two-step verification
they will ask you next to enter your password again in order to verify
that it's you so just insert your password and click next
again they will need to make further checks and they will ask for some way to verify your identity
now the easiest way to do this is if you have another device where you are signing with your
google account this can be a phone or a tablet obviously you don't have your main phone since
is lost or broken or whatever in my case i have a secondary phone and i'm just going
to use that so press yes and you will receive on your device a notification from the gmail
app where you have to press yes again and select the number that you see on your screen
once you get beyond this step is very simple you select change phone under the authenticator
app select the type of phone where you want to restore your codes and press next i'm gonna go
for an android so next now on your new device you have to install the authenticator app so
just go to play store or app store download it and open it in here you have to tap this plus
icon and select to scan a qr code and scan the code you have on your browser
and you will see the qfa codes showing up on your screen which you can use to log into your google
account from any other device but as i mentioned this is the easiest case for you to recover it
now let's assume you don't have a secondary phone but like me you have set a recovery method using
your phone number or alternative email if you lost your phone you should be able to recover your
number from your phone carrier so you can use this method if you have an alternative email set you're
going to use that so we're going to go a few steps back now and instead of using the first method
we are going to choose more ways to verify so click next
click on more ways to verify and need more help and on the next screen you should see
one of your alternative recovery ways click on that and a code will be sent
next now i'm being asked to confirm it both ways so they're going to send a call or code on my
phone number as well so i'm just going to click try another way to sign in so send
and this is the code i received click next
and now you can access the two-step verification where as i showed you previously you can change
your phone by following the same steps download the app add an account and scan the qr code
in the third case let's assume you don't have any of these recovery methods available
you just have to click next here
click on more ways to verify need more help try another way to sign in and again
try another way in the end they will send you an email with a link and
further instructions on how to reset your password and recover access to your account
i hope this video was useful in which case i would like to hear from you on the comment section also
if you enjoyed it please give it a thumbs up and if you would like to see some similar tutorials
please subscribe to the channel and like always thank you for watching and i'll see you next time