the Amazon Connect for Zoho CRM
integration is designed to make the
lives of salespeople everywhere easier
all calls can be initiated right from
within a Zoho CRM account giving users
the crucial business context required to
ensure smooth sales conversations
there are four key features in this
integration
the first one is click-to-call which
allows users to call customers with just
a single click from their CRM record
next users get contextual call pop-ups
for both incoming and outgoing calls
these business cards like snippets of
information about each prospect allow
salespeople to be prepared for every
call automatic call logging inside the
CRM as and when a call is made or
received saves plenty of time that's
otherwise spent on data entry finally
all of this relevant call data in your
CRM is put to very good use to generate
reports that give you insights on how
well your sales team is performing a
bonus feature that sets the Amazon
Connect integration apart from the rest
is browser calling from within Zoho CRM
do away with phones and embrace easy
internet calling
configuring the Amazon Connect Zoho
phone bridge integration is ridiculously
easy this is what a Zoho CRM admin has
to do go to setup and channels and
choose telephony select Amazon connect
from the available list of phone bridge
integrations click enable tada the
integration is enabled once the Amazon
connect integration is enabled other
users will be prompted to log into their
AWS account from Zoho CRM click log in
to Amazon connect and enter the instance
alias name
clicking on log in to Amazon connect
will open a new Amazon connect login
window please enter the login details
here once you are successfully logged in
the window will close automatically
after the simple setup you can
immediately start making calls from Zoho
CRM to call a lead or contact simply go
to their record and click on the call
button so let's say we're calling John
who's a regular customer to schedule a
demo after clicking the call button a
pop up immediately appears giving us a
brief glance into John's details like
his company's name and the value of the
current deal while talking to John we
can take down notes of the conversation
after ending the conversation we can
immediately schedule a follow-up
activity
likewise for an incoming call we get
instant call popups inside the CRM this
gives us a few precious seconds to
prepare and impress the customer by
greeting them by name and continuing the
conversation from where it left off the
last time this integration means we can
stop worrying about two things missing
important cause when we're away from our
desk and logging call entries in the CRM
besides getting voicemail alerts inside
Zoho CRM calls are automatically logged
also call recordings can be accessed
from the call details page whenever
needed to view call reports just visit
the reports module and click on the
report of your choice you can get
insights on the performance of both
individual sales persons and your team
as a whole so go on and try out the
Amazon connect integration with Zoho
today and take your sales game to a
whole new high we also have a similar
Amazon connect for Zoho desk integration
for support people looking to give
hassled customers a faster and better
experience