With over 10,000 bits of data,
a decade-long study,
Google revealed among the top 5 skills required
to be a a great manager,
one of the skills was coaching.
The question is, are managers, good coaches?
We know some managers definitely are not.
[I don't care if you are gay or straight]
[or a lesbian or overweight! Just get in here!]
[Right now!]
Which means we have an important role
to make these managers better coaches.
So they can get a better performance from their team
and also make work, fun.
Hi, this is Ajit Nawalkha and today we are talking about
how to coach managers to become better coaches.
If you haven’t considered coaching companies and corporations,
let me tell you something…
In the past years, coaching companies and coaching entrepreneurs
has become a billion dollar industry.
Yes, corporate coaching has become more requested
in the past few years and is becoming
more and more mainstream.
We have an opportunity ahead of us.
If we can impact the workplace environment,
we can change the world on a daily basis.
A single manager gaining coaching ability
has a possibility of impacting 8 more lives.
Here are the 3 areas where we need to make managers
better coaches.
First.
Help them with their understanding of human beings.
Managers tend to study management principles,
strategies, and forget the point of being a manager
which is to lead people.
Management is a title that is given to a leader
of a division or a business.
Leaders lead.
Leaders lead human beings.
The understanding a manager really needs to build
is how human beings work.
How do they operate?
What makes them tick?
What makes them frustrated?
What gets them to jump out of the bed every morning?
Understanding human beings is the greatest skill
a manager can have.
This skill is what they need to develop
to coach their teams to deliver an optimal performance.
Now, understanding what we do and why we do certain things
is not as simple as the Kardashians make it sound.
[I think you should experience it. You always say I wanna experience things]
[But I don't think you actually wanna experience things]
[because you would experience it if you wanted to experience things.]
[I don't know what you're talking about.]
It’s more complicated than that.
Here is something that helped me a ton
while I coaches my teams in my business.
Align with your team members' goal.
This simple trick is often forgotten.
Most managers inspire and motivate their teams
for the vision of the company or their own vision.
Nothing wrong with that.
Having a vision and riling up your troops for it
is a great idea.
A better idea is to follow up by asking
what are the goals of your team members
and then aligning the company goals
to their personal goals.
When your team sees how they win
when the company wins,
you have a team that is inspired and motivated
to get to the common goal.
Second key area to train and coach managers
is language.
We are so conditioned to say the things that we say
in the way we say it that we often don't see
how sometimes what we say can hurt people.
There was a time as a leader,
I would crack insensitive jokes.
It was from my past conditioning.
I wasn't trying to hurt somebody but, as I would learn later in life,
I was hurting people that I loved the most.
Language can define the type of leader you are.
Here is a little hack that you can share with the managers
you are coaching that will shift the way they use language.
Shift from enforcing an opinion to asking for one.
James Beard award-winning Chef, Grant Achatz,
learned a lesson in leadership when he lost his taste buds to cancer.
Think about a Chef who couldn't taste his own food.
The lesson he learned made Alinea one of the top restaurants in the entire country.
Grant would draw pictures of possible food items
he would share ideas of what he envisioned the food at Alinea may look like
and his team was the one that finally brought it to life.
[I realised that, to make a world-class restaurant]
[you can't do it yourself, you have to take the voice of all these people]
Asking his team questions like, how can we float food?,
allowed his team to come up with the famous Alinea's balloon dessert.
If the managers shift their dialogue from
“Here is the answer” to “What do you think could be an answer?,"
the teams would shine,
the managers would shine because
they are leading from curiosity and interest
towards their team members.
The third area of coaching skills
that managers need
is to be able to resolve conflict.
Firstly, conflict is not necessarily bad.
Conflicts happen on a daily basis and most of them are so small
that you don't need to pay any attention to it.
But sometimes, conflicts, if left unresolved,
can lead to discontent, unhappiness,
and can even impact the revenue of the company.
It’s not the conflict that is the challenge,
it's unresolved conflict that is the challenge.
That distinction alone should help managers
understand which conflicts to engage in
and which ones not to engage in.
Now, how do you resolve a conflict?
Well, one way is how Michael from The Office does it...
[I don't understand why you keep picking on me.]
Another way to deal with conflict is to understand
where does it arrive from
and how do you resolve it when it's there.
Most conflicts arise from lack of appreciation
or lack of autonomy.
When managers fail to acknowledge team members
or other team members fail to recognize
efforts of other team members,
tensions can arise.
When these tensions are left unresolved,
they can lead to conflict.
Same happens when a manager tries to manage a little too much.
It takes away from the freedom of your team members
and as the freedom goes away,
we tend to build resentment because we feel like
we can't really use our capabilities.
A not-so-easy but kinda easy way
to resolve that is to have honest conversations.
The way you show up,
other team members of your team would show up the same way.
If you are honest about appreciating your team members,
if you are amicable and honest about your feedback to other team members,
your team members would reciprocate the same.
Getting managers to become better coaches
is one of the greatest values that you can add
to companies that you serve.
When managers do better,
companies tend to make greater revenue,
the team members are happier,
and the workplace is a joyous place to be.
This one capability can help managers
make workplace a happier place,
which can lead to the world being a happier place.
Let’s make our contribution and make managers better coaches.
If you found this video useful, click on the subscribe button.
Share it with a friend
and leave your comment on what is it
that you found really useful in this video.
Until next time,
thank you for watching and have a phenomenal day.