NARRATOR: Last year, Americans spent over $125 billion
getting food delivered.
The unsung neighborhood heroes are the delivery people
who risk the elements, and sometimes even
life and limb, to get it to us.
Unfortunately, sometimes they have
to deal with our less-than-pleasant neighbors.
[DOORBELL RINGS]
OK.
So you're not going to let me in to deliver this food?
I have the number.
I'm trying to--
I have food I have to deliver to somebody, ma'am.
NARRATOR: Jordan Gibson is trying to deliver food
to a customer in Westwood, California,
when this nosy neighbor decides to interfere.
Well you're, you're not--
you didn't get the food.
I was just thinking that I'd be able to get through,
but I realized that she was actually
not going to let me through.
NARRATOR: Having been denied entry to the building,
Jordan uses the intercom to reach his customer.
Excuse me, Paul, there's a woman at the door.
My name is Jordan, I'm working--
Who is this?
Excuse me, can you back away from me now?
I'm not even--
This is my building.
I'm just trying to--
I live here.
And I pay rent here.
I'm asking you to get out of my building
because you don't live here.
I'm a Black man, I'm trying to deliver.
My mom is--
I don't care if he's a purple man.
I'm working for my mom, her name is Anna.
My name is Jordan.
I'm trying to deliver your food.
I don't know him.
I know everybody in this building.
He doesn't live here, and he's not a delivery boy.
He had no car, no bike, nothing.
That's my white car over there.
He's not a delivery-- he is not a delivery service.
I got codes.
I don't got a brain.
She was harassing me.
It was clearly racially motivated.
And I was nervous because she seemed
like she was a textbook Karen.
You're not getting in.
You don't have a key, dude.
You're not going to get--
I just want to deliver your food--
I don't want him here because I don't know him,
and I don't want people buzzing him into my building.
I don't know how to do this for you,
but she's, like, in front of the door.
I can't--
They took my name off, did you know that?
My mom raised me to not judge people.
I think that a lot of people were
raised on a different ideology, and this lady was one of them.
You're not getting in.
You don't have a key, dude.
I have a key, you don't.
That's cool.
Get--
Can you not touch me?
No.
Can you not film me?
Please, please.
Yeah, I'd really appreciate--
Thank you.
NARRATOR: As Jordan waits for the customer
to come get his food, the neighbor
gets increasingly aggressive.
I live here [BLEEP].
I've lived here for seven years.
But they took your name off?
And I don't like your [BLEEP] phone.
NARRATOR: Finally, the customer comes to collect his food.
Here, Paul.
I'm--
No, no.
- Just get your food. - Thank you, Paul.
Have a good one. Sorry about that.
Now, why haven't I met you?
Once I did get away from the situation, I was very relieved.
I felt good, and I was just glad that it
didn't escalate any further.
I think that any Black delivery driver going into her building
would have been an issue.
And I was stuck between these two people,
just trying to do my job.
It's just one more step to equality,
to people actually seeing the same things that we're seeing.
I don't want you here.
[INAUDIBLE]
I don't want you here at all.
We're just doing our everyday stuff
and having these people stop us from doing so.
And I just wanted to make it clear
that we still have a long way to go.