I'm leaving California, 'cause somebody tried
to kill me last night on drugs.
At LAX, Tammy Morales has had enough of California.
It was a freaking nightmare.
She was recently mugged and is now heading home to Arizona.
Liz steps in to help.
No, no, I didn't check her in.
She was just screaming at us and said somebody needs to help me.
And she said someone tried to kill her.
I'm a single mom, trying to raise my daughter.
So I came to California for the job.
To keep my house, to keep everything.
And now look at me.
Yeah, the reason why I had to come back,
is because the bag they gave me, it got a hole in it.
I'm losing my flight because of all this [BLEEP]
Well.
It's ridiculous.
I got to find out why they called you
back down, because of your bag.
Because the bag had a hole in it.
Tammy's taking back a table and chair,
but the bag's been damaged and hastily repackaged.
She's now trying to check it in once more.
Just like this, in the plastic?
Yeah.
And you know what, I've had nothing but problems
with you guys and doing it.
This isn't really correctly packed.
You guys need to know how to be doing a better job.
Ma'am?
I got to get to my flight.
So I'm going to leave that, so you can give it to him, OK?
You can't go yet, we're not finished.
The computer is telling Liz the damaged
bag made it on board.
You're only allowed three checked pieces.
Right.
You already checked in three, that would be number four.
Right.
And did you not hear what I told you, for the third time.
That third one was a bag, just like that, it had a hole in it.
I don't know what happened, exactly--
Well, I'm telling you what happened.
Yeah, I know.
I can hear you loud and clear.
Good.
It's about time you get some attention.
Actually, if you want to check that,
that would be item number four.
It would be a $50 charge.
No.
Why in the heck would I want to pay 50 bucks, when
that stuff cost me like $15?
Give me a break.
Because it's item number four.
If you want to check this as a fourth item, it is a $50 fee.
Southwest Airline's that cheap!
Wow.
I can hear you loud and clear and I'm asking
you to keep your voice down.
- Yeah? - And decide--
- Why is that? - If you want me to check this.
Why is that?
Because it's not necessary.
You're raising your voice.
It's not necessary that I have to pay 50 bucks,
when I already have the bag to put it in,
that you're man put a hole in.
I told you three times, now, or at least four times,
if you want to check that.
Honey, I've told you six and seven.
Exactly.
So if you want to decide if you want to check that in,
it is $50.
I don't think so.
I'll carry it on.
You're not going to be able to carry that on.
Why?
You're not going to be allowed to carry it on.
Yeah I can.
I did before, I'll do it again.
She was being very loud.
She did miss her 2 o'clock, so she's probably standing
by for the next flight out.
Tammy's hoping to get on the next Phoenix flight.
You know what, I don't want to go
through what I just went through,
with the check-in over there.
I smoke, and I want a cigarette.
I'm going to leave it behind here.
Well if this stays here, you'll have to stay here with it.
What?
The police will come and take this
and they won't allow you to fly.
Once they take them, then they're going to want
to see who they belong to.
If I choose that I don't want something of my own
and I leave it.
But you can't leave it at the airport.
Because it's not ours, either.
Does it have my name on it?
Well, do you want it?
Doesn't have a name on it, does it?
Do you want to say that this is not yours, now?
I can have them come pick it up right now.
Why don't you put that stuff back on here?
What I will do is put it on your cart for you.
But you have to stay with it.
Think I know that.
OK.
Well, if you know that, then we don't have an issue
then, right?
No.
OK.
But you know, you first said you weren't going to help.
But I did help you.
Yeah, well, why'd you say first you wasn't gonna?
Well, because you convinced me to help you.
So you won. - I convinced you?
- So you won. - Yeah.
There you go.
That's the way it is, yeah.
That's the way it is.
You play a game, is what you do.
No, no, you won the argument.
You played the game.
You're right.
- You played the game. - You're right.
- Yeah. - Yeah.
It's pretty pathetic.
But you won.
Honey, it's not about winning.
I don't care if I win or lose.
It's how you play the game and how you treat customers.
You're right.
Thank you.
You're welcome.
They all have attitudes.
They all seem only for themselves.
They're takers and not givers.
I'm a giver, not a taker.
It gets difficult when we're dealing with people
and they're yelling and screaming at us.
But, you know, all you can do is try and that's about it.
With an hour to her flight, what else
could go wrong for Tammy?
All right, so is that it?
That's it.
You're all set, Tammy
Goodbye, California.
Hello, Arizona.
I'm back home to my baby.
See you later.
Supervisors have been called to gate 3A
to pull a passenger from the plane.
Why are you taking me out of the aircraft?
Don't push on my back.
OK.
That hurts.
Dispatch, copy.
I just had surgery.
Tammy had a run-in with the crew after getting stuck
in the aircraft's restroom.
This time, Denise is called in.
When a flight attendant asks you to do something,
you have to do it.
So there were some problems in the restroom?
Well, I opened the door, trying to open the door,
I couldn't get it open.
And I have--
Claustrophobia?
Yes, yes.
And that's all that that was.
And then I tried to shut the door, I couldn't grab it,
because I was on it.
But the flight attendants have to be very careful when they
have someone in the aircraft.
I'm sorry.
And they-- it's OK.
We're going to resolve it. We're going to resolve it.
I can't miss this plane, because he's gonna-
This plane will not let-- they're not
letting you go on this flight.
We're going to try and get you out on the next flight.
That's four hours from now.
It's not four hours from now.
How long?
Let me look.
By the love of god, let me go.
Because my daughter is very sick.
OK, we've got a 4 o'clock flight going out.
Are you listening to what I'm saying to you?
What time is it?
OK, right now it's 20 to 4:00.
We have a 4 o'clock flight that's leaving.
But in order for you to get on that plane,
you're going to have to take control of your emotions
right now, OK?
And we'll get you home.
No more disruptive or anything behavior or yelling,
or anything like that.
There was no yelling.
There was never no yelling, so don't say yelling.
I'm just saying, in the future.
OK, before you get--
- OK, but there was no yelling. - OK.
Correct that.
Well, we have a different story.
But we'll go with it, until I research it.
This is ridiculous.
This place is pathetic.
California, I would never want to live here.
In LA, Tammy's ready to leave California, once and for all.
Flight attendant says you can't
go on the aircraft, that means you can't go on the aircraft.
We can't, that's their plane, at that point.
It's not their plane.
They work there.
Right, they're the ones that are flying it.
Third time, huh?
California sucks.
And it's finally goodbye to the Golden State.