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>>NEW AT 00:06PM TONIGHT A
LOCAL WOMAN ORDERS,
A CHAIR,
ONLY 2 UNBOXING TO MAKE A
SHOCKING DISCOVERY THE PERFECT
SHARE FOR HER.
>>WITH A SHOCKING SURPRISE
INSIDE.
THAT’S RIGHT.
YOU’RE TAKING A LOOK AT IT.
THE WOMAN ORDERED A CHAIR.
WAS A VIAL OF BLOOD. >>AND SHE BROUGHT HER CONCERNS
TO 10 NEWS AND WHAT WE
DISCOVERED HAS LED TO AMAZON
AND THE CHAIR
COMPANY ACTUALLY MAKING SOME
CHANGES TO NEWS REPORTER BECOME
LEAST RATHER IS LIVE IN THE
STUDIO WITH US TONIGHT.
MCKINLEY SHE’S A MOM.
>>ALL OF A YOUNG
CHILD SO OBVIOUSLY SHE WAS
REALLY CONCERNED ABOUT WHAT SHE
FOUND INSIDE WHEN SHE FIRST
OPENED IN WASHINGTON KNOW WHAT
IT WAS LIKE YOU SAID IT
APPEARED TO BE BLOOD SO SHE
WAS CONCERNED.
>>THE NORMALLY SURPRISES IN THE
MAIL CAN BE FUN BUT WAS SHANNON
HOGAN FOUND IGNITED
A MYSTERY THAT IS TAKING US A
MONTH TO SOLVE WITH SO MANY
TWISTS AND TURNS BEFORE WE
FINALLY GOT TO THE BOTTOM OF
IT.
>>A DELIVERY FOR SHANNON HOGAN ISN’T ALL THAT SPECIAL REALLY BECAUSE SHE SAYS SHE ORDERS
FROM AMAZON,
ALMOST DAILY.
HOWEVER, WHAT WAS INSIDE THIS
PACKAGE DID MAKE THIS DELIVERY
UNLIKE ANY OTHER.
>>WHEN I PICKED IT UP
I HAD NO IDEA WHAT IT
WAS ALL RIGHT SO YOU KNOW I
JUST DIDN’T LIKE MY REGULAR
PACKAGES THE FILE WAS SETTING
LOOSE IN THE CORNER.
>>A VILE OF WHAT APPEARED TO BE
BLOOD WHEN ALL SHE ORDERED WAS
THIS
LEATHER CHAIR.
>>INITIALLY PICKED UP THE GAME.
WORSE RIGHT. YES. I DIDN’T THINK IT WAS BLOOD, I
THOUGHT MAYBE IT WAS A
LEATHER CLEANER.
>>OR A LEATHER DIE IS IT REAL
OR IS IT FAKE WHO DOES IT
BELONG TO WHERE THEY
COME FROM IT’S COVINGTON MOM
HAD A LOT OF QUESTIONS AS YOU
CAN IMAGINE, BUT TURNS OUT NO
ONE HAD
ANY ANSWERS I THEN
CONTACTED AMAZON.
THEY WERE NO HELP THEY JUST YOU
KNOW GET A REFUND FOR
THE CHAIR.
>>I CONTACTED THE CDC CONTACTED
THE LOCAL
POLICE STATION.
NO ONE REALLY KNEW HOW TO HELP
ME TO NEWS ALSO REACHED OUT TO
6 OTHER AGENCIES BUT WE WERE
TOLD THIS IS NOT A
CRIMINAL INVESTIGATION.
>>AMAZON EVENTUALLY GAVE HOPE
IN AN ACCOUNT CREDIT.
THE ISSUE I HAVE IT’S NOT.
IT’S A FACT THAT NO WANT
TO AMAZON CARED AT ALL ABOUT
WHAT I
WAS SAYING ONLY AFTER OUR
NEWSROOM CONTACTED THEM.
>>I DON’T THINK I EVER WOULD
HAVE HEARD FROM AMAZON.
IF YOU DIDN’T REACH OUT
TO THEM.
>>THE COMPANY ON THE LABEL IS
NICK OR A LABORATORY OUT OF
INDIA.
WE GAVE HIM A CALL WE HAVE
>>WHAT I’M ABLE TO THAT LIST.
>>YOU CREATE THAT HOOVES BUT
SOMEONE ELSE COLLECT SAMPLES.
THIS WAS OUR FIRST
DEAD IN
SO NEXT WE CALLED THE
CHAIR MANUFACTURER IN INDIA,
THE LEATHER JACKSON COMPANY.
HERE’S WHAT THEY HAD TO SAY YOU
KNOW HOW SOMETHING LIKE
>>AND WHY.
VOTE IN THE NEXT 8 BATTERS.
>>CAN YOU DESCRIBE TO ME WHAT THE PACKAGING OF THAT LOOKS LIKE.
>>YEAH, I KNOW THAT THAT
>>IS THAT.
AND
AND HE SURRENDERED. >>COLOR HE SAYS TO RESTORE
LEATHER PRODUCTS.
THE OTHER TOLD ME BY PHONE HE
NEEDED TO PACKAGE THE SOLUTION
IN SOMETHING
AND THIS IS WHAT HE FOUND AT A
LOCAL STORE
IN INDIA.
ANOTHER CUSTOMER TOOK TO SOCIAL
MEDIA WITH THE SAME DISCOVERY
THE POST GOING VIRAL OVER
THE WEEKEND VIEWED OVER 530,000
TIMES.
>>HE SAID THAT.
>>PROVING THIS COVINGTON WOMAN WAS NOT THE ONLY ONE WHO RECEIVED
THIS TOO THAT THE
JACKSON COMPANY SENT US THESE
PHOTOS OF OTHERS TO STAY VIEW
FOR THIS IS NOT KNOWN.
>>IT’S NOT NORMAL.
SO WE ORDER OUR
OWN PACKED FROM THE COMPANY IN
INDIA TO SEE WHETHER WE WOULD
GET.
NO SAMPLE TO A LEATHER CLEANER
WAS INSIDE.
10 NEWS
REACHED OUT TO SEVERAL LABS TO
TEST THE 2 AND DETERMINE IF
WHAT HE TOLD US WAS
THE TRUTH.
WE EVEN TRIED TO SEE IF IT
WOULD INTERACT WITH HYDROGEN
PEROXIDE IT
DID NOT.
>>ALSO YOU BROUGHT THAT TO FROM
A LOCAL STORE.
AND
THEN YEAH, YOU PUT A SOLUTION
TO HELP.
CUSTOMERS US OR ANOTHER
PROBLEM.
>>IN THE AIN FINALLY
AN ANSWER
TO A MONTHSLONG MISTER IT’S SO
WILD.
IT’S SO BIZARRE TO ME.
>>YES, IT
IS AMAZON DID OFFER HOGAN A
REFUND AND AN ACCOUNT CREDIT AS
THEY DID.
BUT THAT
TWITTER USER.
THE COMPANY WORKS WITH A RANGE
OF 3RD PARTY CLIENTS LIKE THE
LEATHER
JACKSON COMPANY, AMAZON SENT US
THIS STATEMENT TODAY AFTER
CONCLUDING THEIR INVESTIGATION.
IT READS QUOTE
WE WORK HARD TO PROVIDE
CUSTOMERS WITH A GREAT
EXPERIENCE AND UNDERSTAND
HOW THE SITUATION CAUSE CONCERN
AND CONFUSION. WE HAVE SINCE CONFIRMED THAT THE CONTENTS OF THE VIAL WAS
LEFT TO DIE CLARIFIED WITH
THE CUSTOMER AND APOLOGIZE FOR
MEN FOR
ANY MISCOMMUNICATION SO THEY
DID IN THE IN ALSO SAY
SINCE THEY WERE ABLE TO
START THEIR INVESTIGATION AFTER
WE CONTACTED THEM IN PART THEY
WERE ABLE TO GET THAT COMPANY
TO CHANGE
THE PACKAGING OF THAT LETTER
DIE CONTENT SO MOVING
FORWARD CUSTOMERS SHOULD NOT GO
THROUGH THAT SAME KIND OF
CONFUSION AND CONCERN THAT
THE GREAT.
>>IT IS ALARMING TO SEE
SOMETHING LIKE THAT.
AND IT WAS A SAGA TO GET THAT SAY LEARN REALLY WAS BUT I MEAN THAT
VIOLENT IT IS THE SAME FILE
THAT THEY USE AT THE HOSPITAL
IT IS LOOKS LIKE.
>>TO ME WHEN YOU HAVE LIKE
A BLOOD CANCER WE AND WE TALKED
ABOUT BEFORE THE STORY AND WHAT
WOULD WE DO AND WE THOUGHT
ABOUT JUST LIKE PUTTING IT
ASIDE, BUT IF THAT WAS
SOMEONE’S
BLOOD INDEED, THAT’S REALLY
CONCERNING IS WHAT WOULD YOU DO