-My chemist called, we’ve gotta drop these jars off, we gotta go.
-We gotta go? I just got here but okay, let’s go.
Put me to work already.
-I know right?
-I just walked through the door, and she’s putting ME to work.
I don’t know why she has to drive the stuff all the way to the chemist.
But okay. -I got this, let me get it open.
-Okay girl. Let’s see.
-Oh!
-Isn’t that fancy?
-Okay now, you know I need this.
-This is a high heel toe pump.
-Yes. Let’s go.
-My car don’t do that.
-So, where are we going now?
-We’re going to my chemist, we’ve got to drop these jars off.
Everybody that I deal with is pretty much 5 minutes from me.
-Okay, so every time you go to the chemist,
are you the one that drops off the jars?
-Well, I… Sometimes.
-Ah… I know right?
-Okay we’re gonna talk about that later.
-It could be off. I mean I need to know, even though
I ordered them from right across the street,
I need to know that they arrived there.
-That’s what a packing list is for.
-Oh okay. Right.
-I’ve only met Gloria for 10 minutes, and it’s clear that
she cannot delegate and have other people do things for her.
I could see why she can’t meet demand,
she is doing everything by herself.
-Here’s the chemist right here.
-Okay.
-Okay, let’s go. Well, actually, I’m gonna go,
you can stay and wait in the car.
-Well, I’ll be right here.
-Okay, be back.
-Gloria is the CEO of this company,
she has over 15 employees, yet she’s running errands.
-I don’t think there’s any job that’s too small for any
boss but clearly this is not the best use of her time.
-Now we gotta go get the labels.
-Oh, Gloria, you are working me.
-Let’s go, Mahisha!
-This is pure insanity.
-Is it?
-You are very hands on.
-When I first had the label company I used they were very
far far far away. And I couldn’t be as creative as I wanted to be.
Because they were so far away. And so now.
-Well, so let’s pause for a sec. The proximity of your company,
how does that impact your creativity because they should send you..
-The proof.
-Yes so your proof is your time where - scratch it, mark, yes and no.
And you don’t even need to do that.
Someone else can do your proofs, right, in your office?
-Yeah.
-I mean, you can do it but it sounds like it’s a lot going on—
What happened?
-The fact that you’re telling me to let somebody in my office
proof what I want… okay.
MUSIC
-Hello, Frances.
-Hey Gloria, how are you?
-Good!
-I came by to look at the proofs.
-We do have it on press right now if you want to take a look at it,
see how it’s coming along.
-Okay.
-I’ll take one out.
-Oh perfect, it looks great.
-So you see there’s extra space though here.
-Okay. -You’re paying a lot for this label.
-You’ve gotta maximize it, figure it out with your graphic artist.
-Gloria’s need to control everything is wasting her time and
taking her away from her actual business.
-I think my big thing, Mahisha is-
-Is you!
-Oh my god.
-You, yeah.
-Is me!
-I feel like I’m stealing that same platform that I started with
in 2014 I’m still doing it the same way and it’s got me stuck.
I turned down money because I know I can’t fill that PO.
-You have left some money on the table?
-Yes. -That is a big no-no on business.
-This one company that sells to tons of salons said to me
‘can you fulfill our open order?’ And I said
-How big was it?
-15,000 salons.
-15,000 salons is a huge missed opportunity.
Gloria’s micromanaging is costing her to stagnate,
and it’s costing her money.