I have a question for you.
Should you fire your staff or your managers?
Hi, folks. My name is Ryan Grofmin - I'm an author, speaker, chef,
restaurateur, and I'm the founder of the RestaurantBoss.com
RestaurantProfitAndPerformance.com, as well as Clickbacon.com
And I was kind of joking a little bit,
right? Should you fire your staff or should you fire your managers?
I don't want you to fire anyone,
let's get clear on that. I do not want you to fire anyone.
I did want to pique your attention though about this idea of -
is this the staffs fault or the managers fault?
And the best way for me to do this is to tell you a very quick story
about a GM plant that closed in 1982.
And so after the time that this plant closed,
Toyota came in and purchased the plant.
They were ramping up production in the United States and wanted to
bring their production facilities over, so it was a great opportunity for them.
Well, all of the executive level managers at GM said,
listen Toyota, great, we're so glad you're buying this plant,
we wish you the best of luck. We hope everything goes well for you,
but whatever you do, don't hire back any of the employees.
The management team that we had in place was awesome.
We really think you should hire all of the managers,
but the employees were terrible. Don't hire the employees.
Well, if anyone if any of you have ever studied Toyota,
you know that they are a very progressive manufacturing company.
They have some… they've developed some systems and some procedures
and some theories mostly known as Kaizen.
K-A-I-Z-E-N, I believe. You can look at it, Kaizen.
It's a genius manufacturing theory,
it'll relate to anything, but the point is, Toyota was very progressive,
still is very progressive.
And once Toyota interviewed all of
the employees and all the managers and
got a handle of what was going wrong at this
GM plant and why it was doing so poorly,
Toyota did something very interesting.
They hired all of the staff and did not
hire any of the managers.
This plant went on to be one of their best-
performing plants in the entire world.
So the question becomes sometimes,
we want to very quickly jump to conclusions and blame
our staff a lot of times for the things they're doing,
but a lot of times, it's the systems,
it's the procedures, it's the way that we follow up
with those systems and those procedures,
right? It's about managing systems and developing your employees.
If we don't have that upper management
in line where they're creating, mastering,
managing systems and developing their staff,
a lot of the staff issues that you think you're having might not be
their issues.
Now if your manager watching this and you're going, oh no!
I hope my owner doesn't see this. Here's the good news for you - as a manager,
I need you to stop writing off your employees as bad employees.
I've done a couple of other videos about earning respect of
your employees and training, and I'll have links below here
for you to go back and watch those,
but I want to make sure that you understand
how much more control you have over these employees, and you think you do,
once we start adopting the mindset of managing systems and
developing our employees.
Anyways, I hope you enjoyed this video.
I hope it wasn't too harsh or too direct or a little abrasive for you,
but I wanted to really get the point
across here and I just love that story and I love telling it,
and I think it's very helpful. So anyway, there you go. Don't fire anyone.
My name is Ryan Gromfin with the RestaurantBoss.com.
I hope you enjoyed this week's training video,
and I look forward to bringing you another free video just like this
next week. Have a wonderful day.
Hey, everybody Ryan here. I really hope you enjoyed that video.
Would you mind doing me three really quick favors?
1st) Would you like this video? Wherever you're watching it,
there'll be a button for you to go ahead and click and like the video,
and then leave a comment somewhere so I could answer your questions.
2) Would you go ahead and subscribe to this channel,
that way I can continually deliver you the newest updates
every time I release a video.
And then 3) I'd like to give you something.
If you're the kind of person who really wants to get ahead in life faster,
I have a 90-day planner here
that I'd like to give you. I use this planner
every day in my business and actually,
I think this is one of the reasons why I'm able to get as much done
as quickly and as efficiently as I am able to.
See every year when I sit down to plan out my year,
I sit down and I do 4 of these 90 day planners because
I believe that we can't get as much done in a month as we think we can,
but we can get a lot more done in 3 months
than we think we can. And so I've developed a system,
I call it my 90-day plan or system
where you can achieve just about any goal you want in 90 days
if you follow this. And I'd like to give it to you completely free.
Like I say, this is on my desk every single day
and I use it in my business and I teach my clients how to use it.
And I'd like for you to have it for free.
All you have to do is head over to
TheRestaurantBoss.com/Goal.
G-O-A-L.
Again, that's TheRestaurantBoss.com/Goal
and then just give me your first name and email address
and I'll send this right over to you, all four pages.
Until the next time I see you, go out every day
and improve the lives of your customers, your employees,
your vendors, and of course, your family.