You know those “Close Door” buttons in elevators?
The one you hit over and over again... because the door still opens and you are like can
we go up please?
And you kind of suspect doesn’t actually do anything?
Well, it probably doesn’t.
And hasn’t for a while.
As part of the Americans With Disabilities Act of 1990, elevator doors are required to
stay open long enough for someone in a wheelchair, or with trouble walking, to get on – and
no button is allowed to make that shorter.
Firefighters can override it, but for the rest of us, it’s a fake.
Our lives are full of other non-working buttons, too.
When cities switched over to using computers to time traffic signals, that meant many crosswalk
buttons became shams for at least part of the day.
These buttons might be a little frustrating, but it’s hard not to push them.
And the lie isn’t all bad.
In a small way, these placebos might even make you feel better.
It comes down to something psychologists call perceived control.
Perceived control is how much control you think you have over a situation.
Sometimes your estimate is about right, or sometimes it’s more or less than what you
actually have.
But in general, studies suggest that thinking you have some control in life is a really
big deal for physical and mental health.
Nursing home residents, for example, have been found to be happier, more active, and
more alert when they are encouraged to make their own choices.
Employees are happier, healthier, and less likely to quit when they feel they have some
control over their schedules and job duties.
And people with panic disorders are less likely to have an attack when they’re in control.
In one experiment, panic disorder patients were hooked up to an air mask that provided
oxygen with a bit of extra carbon dioxide.
They were told they could lower the amount of CO2 by turning a dial that would light
up if it was working.
Half the patients had dials that lit up, half had the dials that did not.
In reality, none of the dials did anything, but the group that thought it was functional
had fewer symptoms of anxiety.
And the amazing thing is in many cases there is no difference in the amount of real control
someone has.
None of the panic attack patients could change anything.
What matters is the perception of control.
Which brings us back to those elevator or crosswalk buttons.
Can we really not tell when we’re not in control?
It turns out, people are remarkably good at deluding themselves.
The psychologist Ellen Langer uncovered this tendency back in the mid-70s, when she set
up a series of gambling experiments.
In one, office workers were either given a lottery ticket, or allowed to select one from
a pile.
Then they were asked how much they’d sell their ticket for.
Even though the ticket they got was totally random, participants who got to pick their
tickets for themselves thought that they were worth more, and said they’d sell their tickets
for higher prices.
In another study, college students placed bets on whether a playing card pulled from
the top of the deck would be higher than their opponent’s.
They could wager up to a quarter – it was the ‘70s, after all.
When students were matched with a well-dressed, confident opponent – who was in on the experiment
– they bet less.
And when matched with a shy, awkward person – who also turned out to be an actor – they
bet more.
In both cases, everything was determined by chance – there was no way to affect the
game – but participants acted as though they could.
Langer called this irrationally high sense of agency the illusion of control.
It’s when you think you have more control than you actually do.
Exactly why we do this isn’t clear.
But our sense of being in control isn’t a strict representation of reality.
It’s a perception, something actively constructed by our brains.
And it doesn’t take much for us to link things together.
So, when it comes down to it, every time you push that elevator button, even if it feels
like an eternity standing there with a bunch of strangers, the door does always close.
It feels like you were in charge.
And so, if it makes you feel better...
go ahead, and keep pushing that fake button.
For a jolt of real power, though, pound the open door button.
That one still works.
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