Hi there! If you've got an employee,
they're just driving you crazy because
they are disrespecting you,
you may want to listen carefully because
I'm going to give you three reasons why
your employee is treating you with disrespect.
My name is Rich Grof and I'm a
Performance Sales Coach. We specialize in
Business Development and Leadership, and
I want to let you know that there's a
great reason, there's good reason, why
your employee is turning around and
treating you the way they're treating you.
So let's talk about some of the
basics and see if you can kind of figure
it out for yourself and maybe get some
actions on what you need to do.
Now, the first problem that we run into with this,
and this happens a lot, we've actually
encountered this many many times in all
sizes of business, is that there is a
dysfunctional, if you will, leadership
thing that's happening. So the person
that walked in the door is actually what
we call them an "immature leader", but they
believe they understand how leadership
should work. So they look at you and they
say "well you're not the leader I expect
you to be", and therefore they disrespect you.
Disrespecting a leader is a
number-one thing that can actually cause
a disconnection, if you will, between
employee and the owner of the company.
So, what do you do to fix that? Well there's
different ways you have to put people in
their place, if you will, very calmly and coolly,
but the number one thing that
you're not going to do is try and be
nice to them, because that doesn't work,
and number two,
you don't want to be bad to them either,
you just want to be very firm and very
much you know ,take the challenge on and
tell them directly what you're thinking,
you know, and so that they are put in
their place if you will and you may feel
a little bit harsh for you to do that,
but you'll find that they will respond
to that in a healthy manner.
Now what if they don't respond well?
That's where number two comes in.
Number two is that they could have really bad habits.
Now if they've got bad habits
that they've established in the past and
they use bully tactics to get what they
want in life, they're going to come in to
your place of business and they're going
to try and pull you because it works in
every other area of your life.
A good indicator that this is happening is
everybody in the store if you will or in
your business, is now walking around on
eggshells because they don't want to
tick off this employee. If that happens
bully tactics are present and it's a
really great indicator that that
individual needs to be reformed. So the
best thing that you can do there, is to turn around
and actually write them up, and start
what I call it a "Progressive Performance Improvement",
and so you have to identify with them
that their behavior is
substandard and you have to let them
know exactly what good behavior looks like.
If they're turning around barking
at everybody that comes in their
department or ask someone to do
something that's when the within the
normal context of your business, your job
is to let them know that they don't have
the right to bark, bitch or complain.
They don't get paid to bark, bitch or complain.
Just saying it straight up.
And your job is really to help them
understand that. Now, in the event that
you actually set parameters and you
start to work towards that, they may
actually, and you might get a coach for
them, you might turn along and get them
therapy, I don't know whatever it is, but
you get them the help that they need to
make the transition. If they choose not
to get that help, it will end the
relationship, and they know it in advance.
So this is not a negotiable type of thing.
It doesn't matter how good they
are at their job, they cannot turn around
and bully up people around them because
it'll kill productivity all array around
the organization. So no, it's not, it's not
something that's going to happen.
Matter of fact it's actually one of the things
that actually causes a good person, skill
wise, you know to actually lose a job
often is because you don't get along
with people they've never been taught
how to play with people properly.
So that's number two. Now on the other part is,
that they just may have a real big
problem with authority. They may have had
a leader in the past that use what I
call "Hostile Leadership Tactics", and
aggressively manipulated them.
So, therefore their perspective on
leadership is very tainted, and so if
that's the case it will take a little
while to win them over. Again, you're
still going to have to be using some
remedial response to them to help them
improve their performance, but you have
to let them know that you're not like
the other leader, because they'll expect
you to respond just like the other
leaders and treat them with abuse, and if
you're not that person you will get
treated like past people have treated
them, and that's the way it's going to work.
So it's probably going to be one of
those three things that's going to cause
your client (or pardon me) your staff
member to actually cause those but watch
fur walking around an egg-shell feelings,
watch for harsh comments or real
disrespect, people walking out of
meetings those types of things indicate
one of those three things are happening
and now you get a little context of what
you need to do to actually get this back on track.
If you're struggling with this
go ahead, pop some comments down below,
sign up for channel, I've lots of information about leadership,
but just know, you're not alone,
it does happen and it is
correctable and a lot of times you can
get a really great employee out of it
and sometimes you have to part ways but
that's the way it goes, but I find it you
know nine times up ten most people want
to work, and they want to do a great job
it's just all the other stuff gets in
the way let's see if we can help them out.
My name is Rich Grof, I run
Rich Grof Performance Sales Coaching and
Leadership Development. We're a company
that's dedicated to small business
success and if you're interested in any
more information, leave your comments
and would love to talk to you again.