The e-commerce world has been changed and there are
5 critical things that you should know
during the Coronavirus outbreak.
How to sell at the right way on eBay?
Stuff any drop shipper and any e-commerce seller should know right now.
I will show on this video which products should you sell
during this period of time.
The right policies that will help you during this period.
And how to work in the best way to keep your
customers happy, give them the best experience
and increase your rating on eBay search algorithm.
Hello everybody!
So most of you already know that Amazon and
a lot of suppliers increased a lot their shipping time.
Amazon even released an update about the Coronavirus
where they say that right now, searching for another
100,000 employees who will help them to full-fill
all of their orders and to maintenance
their fulfillment centers.
What's happening now is that Amazon is struggling
to get new products into their fulfillment centers
and also to ship products but the main problem
is to get new products into their warehouses.
So how does it affect us and
what should we do right now to handle
this situation in the best way to give our customers
the best experience and to keep our rating on
eBay increasing and better and better?
So let's see, the first tip that I want to tell you
is about the handling time that you should put on eBay.
While Amazon is increasing a lot the shipping time
for example, you can see here, for example,
this product is normal while if I go to another product
for example this one so the date now is
23rd of March, March 23rd
while this product shows that it will arrive
on 21st of April.
While this product is fulfilled by Amazon
which usually takes just 2 days.
So actually what does it mean?
So it means that actually
we should increase our handling time a lot
to keep with this policy of Amazon
but that's not the right thing to do.
eBay released an update some time ago about this that they
will help sellers; that they will support actually sellers
during this period of time.
I already released another video about this
that you can find under this video.
And they say there that
it will not affect your evaluation if you have
slower shipping than your policy because
they understand you and they want to support you.
So how can we use it to help ourselves?
What I recommended you to do is to increase your
handling time a little bit but not too much.
And why I say this? Because we don't want to give our
customers too bad customer experience
but still, we cannot increase it to 30 days
because then we will not be promoted on eBay
and also it always changes and not only by products,
but also by zip codes.
You can check on Amazon and you will see
that for some zip codes the shipping time
is much faster and for others, it's very slow
because it depends on the warehouse, on the city,
and on the location of the warehouse because
part of the warehouses for example in New York
a warehouse was closed and then shipping to New York
for products that they are in this warehouse
will be much slower.
So what we are recommended you to do is to
increase the handling time a little bit just to give
your self much more time to find the best products
and to communicate with your buyers
but not to handle the whole period of time because
remember, that it will not affect your rating anyway.
The second tip that I want to tell you,
by the way about this one, I will show you soon
what should do to let your customers know about
these problems so they will not be frustrated
and will not leave you any negative feedback
and you will even get positive feedbacks.
So the second thing that I recommend you to do is
to go to AutoDS and increase, if you go to
Amazon settings, increase immediately
the maximum shipping time here to 30.
Even if you have the prime checked here, we still need to increase it
to 30 days because of products like
this one for example, on Amazon where
the shipping time is super long.
By the way, it can come with so many
different variations for example,
here we see in stock on April,
here you will see usually ships within 6 days
while of them are shipped by Amazon.
So, as I said, you just need to do, what you need to do is to
keep AutoDS not sending your products to out of stock,
change the maximum shipping time here to 30 days
so products will not go to out of stock and still,
as I said, you will not have any problems on eBay.
Tip number 3, what I recommended you to do
is to go to Orders Processor, messages to buyers
and add here on the first message
an explanation about the situation.
Tell to the buyer that "Hey, I know that you bought and you
saw the shipping time will be X
just to let you know there that maybe some delays
because of the situation, and I hope
that you understand, we appreciate it and this is our name.
Very short message, very clear and very easy.
Everyone will understand you.
Remember this, buyers know what's going on in the world,
everyone knows this, I don't know anyone
who didn't hear about what's going on.
Everyone will understand you and this is the situation
in the market, everyone does the same.
so it's not the problem to tell your customers
and your buyers that the shipping will be delayed
and it will take some more time.
It will be even for you because
it will give your customers better experience,
better understanding on what's going on and
it will decrease your customers support.
Tip number 4, as all of you already know,
you cannot sell these type of products on eBay
during this period of time.
So what you can sell on eBay and
what I recommended you to sell?
So for sure, you should not sell things for traveling,
no one goes to travel now, right? But things for home,
things for kids, things for family, all these stuff
people will continue to buy and even buy even more
right now, you can see on our Facebook group
that I posted there about the graph of AutoDS sales
right now and it has a pick, actually it's a record of sales
that we ever had. Why? because everyone stays home
and everyone keeps buying but you just need
to give them the right products.
So adapt your self to the situation right now
and give them the right products to sell, to buy sorry,
products that will help them during this period of time
to stay with kids, to make fun with the family.
All of this stuff works really really well right now.
And the last tip that I want to tell you right now
is to people who work with Amazon accounts.
Usually, you put here for Amazon pending orders limit 1.
There is one huge problem with it right now!
Remember that Amazon has much higher shipping time
and handling time which means that all your buyer accounts
will stuck with 1 pending order, on status ordered
for long time because of the delays on Amazon.
So what you can do is 1 of the 2 options:
The first one is just to create more accounts
and the second one is just to increase this number.
I hope that this video helps you
stay optimistic, stay safe, stay healthy, keep growing
and sell more and more because now is the best time for
eCommerce, I know that it's a hard time but for you
as sellers, the facts and the results show that now
people get the most sales that they get until now, record sales.
So I really recommend you to keep growing and
keep going also now you stay home so you have time.
Again, stay safe, I wish all of you a lot of sales and
good luck, see you in the next videos.
Bye Bye!