(roaring white noise)
- Hey, this is Donnie Smith.
- This is Jordan.
- And in this video we're gonna hopefully
help you from getting scammed.
'Cause I think we did.
Very disappointing, but what I did is
we had a pickup in Artesia, New Mexico,
and we was needin' to get it hauled here.
And it's at my dad's house,
and it was my brother's pickup,
and we was gonna get it here
and were gonna work on it
and get it ready for him before school.
He was real excited to get the pickup.
- Yeah, I was really excited to get it.
And I kinda wanna know what's going on.
Like, I was gonna do some videos on it and stuff.
- Yeah, I mean it's an '86 Chevy
and we planned on doin' some stuff with it,
but let me tell you what happened.
I went online and did one of those quotes
and different people email ya.
First of all you'd think
if the company that does this,
you'd think they only work with qualified carriers,
but I'm startin' to think this is a scam.
I got some different quotes from different companies,
different prices,
so I contacted one of them.
And first I looked at the quote,
checked out their website,
I mean it looked like a legitimate website,
it's myuniversaltransport.com,
and if you go there it looks like a good website.
I checked 'em out,
and I just didn't wanna order online,
you know I called them.
I got ahold of James, he had a number and extension,
picked right up, answered, talked to him about it,
and we talked about what I wanted to do,
and when we wanted to pick it up,
and he said "No problem, we can do it."
And what he was supposed to do,
he was supposed to have this picked up on July 12th.
But before that time,
I wanted to get with my dad
and let him know when to be there
so he didn't just have to be there.
Anyway, I was gonna call this company,
or get with them to see when they thought
they would pick it up.
So I went on their website,
a form on there,
and it says if you're trying to track your website,
it gives you a form.
Asks for your first name, your last name,
your telephone number, email address,
and then they also give you a quote number.
So I filled all this information in,
hit submit,
and I thought I'd get an email or call back,
yeah well, we plan on bein' there
12th, 13th, what time,
but I never did get a call back.
Never did get an email.
So I in the process used this form four times
and never got a response.
But in addition to that,
I called this James back,
the same number and extension,
didn't get him.
All I got was a voicemail.
And I've done this four or five times, I believe,
and each one I leave a message that who I am,
and I leave all this information,
and I really need to know,
for him to call me back.
Well they didn't show up on the 12th or the 13th,
and they still haven't showed up to get the pickup.
I don't know what's goin' on,
I can't get in contact with 'em,
all I get is voicemails.
I've tried some different numbers on the website,
and it just all goes to voicemails and no response.
What we're gonna do in this video
is we're gonna try and call one more time,
and hopefully we get ahold of someone.
Now I don't have the answers,
but I'm just tryin' to warn you
if you're needin' to get somethin' transported,
check out what you're doing obviously
better than I did because I feel like I've been scammed.
So let's try to give him a call.
Let's see, I've got his number right here...
(phone ringing)
- [Voicemail Recording] Thank you
for calling Universal Transport,
your source for honest, trustworthy,
and reliable auto transport services.
If you know your party's extension,
you may enter it now. To get- (ringing tone)
- 8-0-8 is the extension.
Yeah I was callin' to speak with James.
Yeah James, this is Donny Smith,
I had placed an order with you,
and they's supposed to pick it up on the 12th,
and I haven't heard anything.
I filled that form out
and never got any response and...
No I've called about four or five times.
Yes. Supposed to have been picked up in
Artesia, New Mexico and delivered to Kansas.
Well I don't know if you heard what he said on the phone,
but he said this one slipped through their cracks.
And maybe it did,
maybe this is a legitimate deal,
and I hope so.
But whether it is or not,
I really do encourage you to do your homework.
Check the ratings on it.
He's supposed to call me back in an hour
to see if there's some way they can figure out
how to get it here,
because it fell through their cracks.
So I'll come back and let you know what happens.
And we're back.
We went and did some errands,
went and ate, and he said he would call me within the hour.
Got pretty excited and thought
maybe it did just fall through the cracks.
But it's been a couple hours now,
have not received a call back,
so we're gonna give him a call
to see what's goin' on
and get the status on this.
(ringing phone)
- [Voicemail Recording] Thank you
for calling Universal Transport,
your source for honest, trustworthy, and reliable
auto transport services.
If you know your party's extension,
you may enter it now.
(ringing)
- [Voicemail Recording] The person at extension
Eight-Zero-Eight is unavailable.
Please leave your message after the tone.
When done, hang up or press the pound key.
(beeping)
- Yeah, James, this is Donny Smith,
I'd spoke with you earlier
in regards to my pickup I'm having hauled
from New Mexico to Kansas,
and you was gonna check and get back with me,
and I was just gonna contact ya
to see if you've found anything out.
Name on that is Donny Smith,
and quote number-
Well that's what happened the first time,
after we went through this.
I don't know if he watches the numbers,
blocks the numbers,
now he won't answer.
So hopefully he will get back with me.
Maybe he's still tryin' to locate a truck in that area.
But we'll just have to continue this video,
and let you know if he gets back with us, and if not,
we'll have to figure out what to do from there.
So James said he'd call us back within the hour,
we waited a couple hours,
called him back, got a message,
and now it's the next day.
So we're gonna try and call him back.
But if we just get a message again,
I wanna encourage you to help us out here.
I know it's not just about the investment I had,
the money I spent on this,
but it makes me think
if he's done this to us,
how many other people has this company
or other companies similar to this done this?
I'm sick and tired of people being screwed like this.
It seems like the world's just full of scams any more,
and why can't people just go get regular jobs
and really do what they say they're gonna do.
So what I encourage you to do is
if you know any media,
this company is located in Florida, I believe,
the name of this company is
My Universal Transport,
and on their website it says their contact details is:
Universal Transport LLC,
and it's 13499 Biscayne Boulevard,
PH 1705,
North Miami, FL 33181.
If you know any media that could maybe
try to help us investigate this,
please let them know.
Tell them about this,
send them this video,
whatever it takes.
'Cause I'm sure if they have done this to me,
they've done this to hundreds
or maybe even thousands of other people,
and it's just a ...
I mean, who knows if this is even really a business.
And that's the bad thing about,
you know it's aggravating,
'cause I guess I'm just,
I trust people real easy but you look on here
and it looks like a real website,
and that's the bad thing about these websites:
You never really know what they are.
It's not like a building,
where you can see the physical building
that that is a real business.
I mean anybody, I guess,
can make a website look official,
and like it's really a true business.
So I encourage you to help me out here.
Help get this to some type of media,
news station,
or someone in Florida
that can go and try and investigate and ask questions,
and find out what the heck's going on
and how many people they've really screwed.
So I provide a lot of how-to videos,
just showing you how to do paint and body work.
Spend a lot of time and effort doin' that,
and I'd really appreciate it
if you could help me out with this.
I'm not sure what the steps to do,
but we wanna get his truck here.
And we've already paid a deposit,
and we just need for them to follow through,
get it done or give us our money back
so we can give it to another company.
And hopefully this video helps many of you.
If you're lookin' to get a ...
You bought a car on Ebay or something,
and you're lookin' to get it transported,
maybe I'll do another video
when I do get all this figured out.
You know, what should you do?
Because obviously there's,
this market there's a lot of scams.
So we're gonna call James back,
see what he says today.
- [Voicemail Recording] Thank you
for calling Universal Transport,
your source for honest, trustworthy, and reliable
auto transport services. - Honest. Trustworthy.
- [Voicemail Recording] If you know
your party's extension, you may enter it now.
To get a quote from the-
(ringing)
- Yeah is this James?
Yeah this is Donny, I spoke with you yesterday.
Never did hear back from ya.
- [Voicemail Recording] Thank you
for calling Universal Transport,
this is Sandy,
I'm unavailable at the moment
or on the line with another customer.
Please leave your name and number, and your Order ID,
and I'll get back to you as soon as I can.
Our normal business hours are
from Monday to Friday, from 9am to 6pm EST.
Thank you and have a great day.
Please leave your message after the tone.
When done hang up, or press the pound key.
(beeping)
- 'Kay, guess he hung up on me. I don't know.
I'll just call back.
- [Voicemail Recording] Thank you
for calling Universal Transport,
your source for honest, trustworthy, and reliable
auto transport services.
If you know your party's extension,
you may enter it now.
(ringing)
- I was put on hold...
Okay, and that'll be sometime when?
So we will continue this video again.
Unfortunately, we are back here Monday
to complete this video.
I was hopin' maybe we could just
do away with the video
and we would have the truck on the way.
If you recall,
on Friday, well Thursday they said they'd have it,
they'd have someone there Friday,
it would be there.
And they was gonna let me know.
Haven't heard a word from them.
In fact, I think back during this entire process,
they have never called me one time.
Any time I did contact or speak with 'em
is whenever I contact them.
They have not called me one time.
So I'm afraid this is some type of scam,
and there's probably a lot of other companies
that do the same thing,
and I want you to be aware of it.
But I also want you to help me out.
Maybe you've been through this ...
What did you do?
What other steps to take?
Hopefully this reaches some media
and they can investigate it,
so they can stop people like this,
or businesses like this.
Or not businesses, whatever they are,
scammers like this from doing this to people,
take their money,
and then still not gettin' their vehicle.
It's very, very aggravating.
So here's the deal:
They was supposed to pick it up on the 12th,
that was the first date that they gave me.
And then later on I was able to get in touch with them,
it took me a while to get in touch with them again,
and then they gave me a couple other dates
which they've failed to do,
and I hear nothing from them.
And also whenever I started recording this video,
I wasn't really thinking,
but I checked into it, did a little research,
and in Florida it's against the law
to put their voice on, record 'em on the telephone,
without telling 'em,
and I didn't do that.
Didn't think ahead on doing that.
So I had to mute out the parts where they're talking.
And I believe,
I'm not 100% sure,
but I believe if we would have let them know
that we are recording this,
I think that would be legal.
But I'm not a lawyer.
I don't know about all that stuff.
So I thought I'd be safe,
just mute all that out.
But anyway, if you know someone
that has been through this,
or if you've been through this,
and what steps you took,
give us some advice on this.
Also let others know that there are
a lot of scams in the auto transport, obviously.
Surely, it's just not this one.
I happened to pick this one company.
Or maybe it is, I don't know.
But I'd like to hear your comments down below,
let us know if this has happened to you,
what steps did you take,
and if you know anybody that can
spread this to the media,
maybe they can go investigate this company,
I'd really appreciate it.
Thanks for watching this week,
and I'll have another how-to video for ya.
We'll redo the POR 15 on this Mustang.
I'll have that ready for ya next Tuesday.
Thanks for watchin',
we'll talk to ya next time.
- If you could help me out, I'd appreciate it.
See ya.