hi there everybody my name is Richard
McMunn from the interview training
company past my interview comm and in
this tutorial I am going to give you my
four top behavioral interview questions
and more importantly the answers that
you can use during your interview so
stick around please watch the video from
beginning to end because I promise you
these questions and answers are gonna
help you prepare fully for your
interview so before I get into those
questions a very warm welcome to this
tutorial my name is Richard McMunn I'm a
former firefighter and I am now the
owner of the interview training company
past my interview calm and in this
tutorial we're gonna focus on my top
before behavioral interview questions
and answers to help you pass your
interview as always please make sure you
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straight into the questions here we go
question number one describe a time when
you went above and beyond what was
required so this is a common behavioral
interview question describe a time when
you went above and beyond what was
required so let me give you three tips
on how to answer this successfully
before I give you the suggested answer
make sure you use a specific
work-related answer okay don't talk
about anything outside of work use a
work-related answer now give an example
of when you worked additional hours
that's always a really good one when you
go above and beyond what is required if
you don't you know if you say that you
were in a situation where you did extra
hours that's a great thing for the
interview panel to hear and also add
some kind of time constraint to cut time
constraint to your situation so there's
a bit of pressure added to it too so
here's my suggested answer to the
behavioral interview question describe a
time when you went above and beyond what
was required here we go in my previous
job my manager asked
for volunteers to do some work outside
of normal hours now basically someone
within the team had miscalculated the
time it would take to complete an
important project my manager needed
someone to help out so the deadline was
not missed I immediately volunteered
because I knew how important it was for
this project to be completed on time and
to specification now I took the work
home with me that night and stayed up
until 11 p.m.
working on the required tasks I didn't
mind doing the additional work as I know
the business needs good feedback from
its clients and if the project deadline
had been missed there would have been
negative consequences for the company
the end result was the project was
completed on time and to the
satisfaction of the client in fact they
were so pleased with the work we did for
them that they have just commissioned us
to do another project so that's a
successful outcome where you've worked
hard outside of normal hours and
everybody would want to employ that kind
of person ok question number two tell me
about the time when you had conflict at
work so we all have conflict at work but
it's how we deal with it that is
important his three tips be the person
who solves the conflict so you identify
it straightaway and then you get it
sorted out it's really important show
the panel you can remain calm and
composed when dealing with conflict and
also tell a panel you understand how
negative conflict can be and then you
would have always resolved it as soon as
possible so how did you do those three
things here's my suggested answer to the
interview question describe a time when
you went above and beyond what was
required here we go at work I was tasked
with working alongside a new department
as they were short due to maternity
leave now it quickly became clear that
one member of the team didn't want to
involve me in team discussions or their
plans for the future any form of
conflict can be negative and also
detrimental to a team so I decided to
take control and resolve it quickly and
calmly I approached my work colleague in
private and explained to him how I felt
about being an isolated during team
meetings and then went on to explain
that I was here to help the team and I
was keen to go on with my work
colleagues as soon as I told him this
he's at
- towards me changed and he apologized
for unintentionally ignoring me during
meetings we then had an in-depth
discussion about the team's plans for
the future and how I could help them
achieve their goals now by confronting
the conflict as soon as it started I was
able to turn a negative situation into a
positive one and that's the important
thing with your response to this is you
identify the conflict and then you sort
it out you are being the better person
you are being mature and wise at the
same time great answer to that question
number three of our behavioral interview
questions and answers tutorial describe
a stressful situation at work and how
you handled it so describe a stressful
situation at work and how you handle it
here are three things use an example
when you stepped in to help out your
employer that's a really good one I will
give you an example in a second use the
words resilient focused and determined
in your answer and again I'll explain
how to do that in the suggested response
in a second and also tell a panel you
actually enjoy working in stressful
situations okay a lot of people do and
they actually thrive so tell them I
actually get used to stressful
situations I'm actually thriving them a
lot to work under pressure so here's my
suggested answer to the interview
question describe a stressful situation
at work and how you handled it here we
go
one particular day at work a client
called me directly and started shouting
abuse at me down the telephone she was
complaining that she'd been charged
twice for some work
we'd carried out for her after she had
the time to vent her frustrations I then
set about resolving the situation for I
logged on to our computer system
identified the error and refunded back
the second payment straightaway I then
apologized and explained that the error
had been unintentional which she
accepted now whenever there are
stressful situations at work I feel I am
at my best
I always remain resilient during
stressful situations and focus on what I
want to achieve dealing with stress at
work is all part and parcel of everyday
life and I would always be determined to
see things through to a successful
resolution so that's a really good
answer a specific one and then you go
into detail about
how you enjoy working in stressful
situations next question what's your
biggest failure today a really tough one
a really tough behavioral interview
question but I'm gonna give you the
perfect answer to this in a second
what's your biggest failure to date so
give an open and honest work-related
failure so be truthful okay say that you
failed cuz we all fail but it's how you
respond to it that's the important thing
team failures are the best type to give
so if you say that we failed as a team
that is better than saying you did
something wrong and that had a negative
impact so it's a team favor that is the
better kind of response now tell the
panel what you learned from the
experience and how you improved that is
the key to answering this question so
here's my sample response for you what's
your biggest failure today here we go I
was working with a team on developing a
project quote for an important client
the contract we were trying to win was
very big for our company and a lot of
work had gone into making sure our brief
and project plan met their needs we also
felt the quote was competitive due to
the complexity of the project
requirements now as the deadline for
submitting the quote approached I
personally felt the intensity within the
team
was dropping off and complacency
appeared to be setting in now
unfortunately soon after we submitted
our proposal we received news we hadn't
won the contract I felt really bad that
I didn't say anything at the time about
the intensity we're enough and I
certainly learned a huge amount from
that experience now if you want to win
something as a team you have to giving
you all right up until the deadline and
be honest with each other about your
performance
I would never let something like that
slip ever again that's a really good
answer
it's an honest one as well you're given
a bit of a story and then explaining
what has happened now I would like to
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love teaching you how to pass your
interviews if you have any questions
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forward to teaching you again how to
posh your interviews and I wish you all
the very best thank you guys and good
luck thank you