Well hey there I'm Emma from mmmEnglish
and if you're ready to practise your speaking skills with me
this is the place to be.
You and I are going to practise a type of conversation that is
sometimes unavoidable in any language
and it's one that can definitely be a little bit intimidating
if you are doing this conversation
in your second language.
A phone call.
We're so used to texting
and using apps and things like that.
When you do have to pick up the phone it can be super awkward
if you don't know what to say.
In this lesson, we're going to practise making
and rescheduling an appointment over the phone
and this is such an important skill.
We're going to learn some of the really useful, common phrases
and the expressions that you need to make this type of
phone call successfully.
If making phone calls in English is part of your job
then this lesson is going to be super helpful for you.
But also if you live in an English-speaking country
or maybe you're travelling
and you need to communicate over the phone in English
it's also going to be super helpful for you
because you can use the language from this lesson when you're
making or rescheduling any kind of appointment.
Are you ready to practise speaking with me on the phone?
Let's go!
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As long as your English level is intermediate or above
then your English is good enough to join the community.
We offer a 10-day free trial so that you can experience it
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The link is down in the description below
so that you can start your free trial today.
Answering the phone can be a little bit intimidating
because you can't really prepare for it.
It sort of surprises you, right?
You don't know who
or what is waiting for you on the other end of the line.
So what you and I are about to do is practise speaking
on the phone with a medical receptionist
to reschedule a doctor's appointment that we made
and this is how it's gonna work.
The first time we do it, I'll be the receptionist so I'll be
a little bit more professional and formal
but I'm gonna call you and you'll answer the phone
but then
we're gonna switch places and you are going to call me.
After that, you can listen to me do the
whole conversation together
and watch the flow and the back and forth of the dialogue.
Hi Alex, this is Emma calling from Dr Williams' office.
Oh good, I'm glad I caught you.
I'm afraid Dr Williams is sick today.
I'm calling to reschedule your appointment.
He won't be seeing patients until next week I'm afraid.
No problem.
Let me just see who's available.
Dr Jones.
Sure! I've got one at 3:45 this afternoon
or 9 o'clock tomorrow morning.
Excellent!
So just to confirm
your appointment is today at 3:45pm with Dr Jones.
No problem, see you this afternoon. Bye.
So I'm curious.
Did you hear any
new, exciting words or phrases in that dialogue?
Drop them down in the comments if you did.
I didn't want to take up too much time in this lesson today
so I added some of the definitions and explanations
about those phrases over on the mmmEnglish website.
So if you're curious in exploring them a little bit further
definitely go and check it out if you're interested.
The link to the mmmEnglish website
is down in the description below.
But right now
let's switch places.
This time you're going to call me
and we're going to reschedule that appointment.
Hello, Alex speaking.
Oh hi Emma,
I was just getting ready to leave for my appointment.
Oh, that's a shame.
When will he be back?
It's actually quite urgent.
I don't think I can wait that long.
Would it be possible to book an appointment
with a different doctor?
I've seen Dr Jones before,
are there any appointments with her?
I'll take this afternoon, please.
I'll see you this afternoon.
Thank you for fitting me in.
Bye.
And now
listen to the whole conversation in complete flow with me
doing both parts.
Ready?
Hello, Alex speaking.
Hi Alex, this is Emma calling from Dr Williams' office.
Oh hi Emma,
I was just getting ready to leave for my appointment.
Oh good, I'm glad I caught you.
I'm afraid Dr Williams is sick today.
I'm calling to reschedule your appointment.
Oh, that's a shame.
When will he be back?
It's actually quite urgent.
He won't be seeing patients until next week, I'm afraid.
I don't think I can wait that long.
Would it be possible to book an appointment
with a different doctor?
No problem. Let me just see who's available.
I've seen Dr Jones before. Are there any appointments with her?
Dr Jones.
Sure, I've got one at 3:45pm this afternoon.
or 9 o'clock tomorrow morning.
I'll take this afternoon, please.
Excellent. So just to confirm, your appointment is today at
3:45pm with Dr Jones.
I'll see you this afternoon.
Thank you for fitting me in.
No problem. See you this afternoon. Bye!
Bye.
So there you have it, I hope that this lesson
was really useful and that it helped you to feel more confident
about picking up the phone and making an appointment
in English.
I've got a few lessons that are similar to this one where we get
to practise a speaking dialogue together
so if you'd like to keep practising your speaking
and your conversation skills with me
then come and check it out over here!