This was all sparked by a swimming pool on Virgin Voyages Scarlett Lady. Just after I
boarded, I was looking at the pool wondering why on earth it was so small for a 2,770 passenger
ship. What were the ship architects and the line doing? And why on earth had they done
it?
It got me thinking about other things I have seen on cruise ships that seem a bit off,
or odd, so I went on a mission to find out why.
I’m GARY BEMBRIDGE and I’m going to tell you what I found out about why things that
don't seem to make sense on a ship do, when you know why.
So, why are cruise ship pools, like the one on Scarlett Lady, so small?
On every cruise ship I have been on, the pools are pretty small, especially in relation to
the number of people on board. When I stay in a Las Vegas resort, the hotels with 5,000
guests have vast pools, but not so on a ship of similar passenger numbers.
At best they will be around 20‘ x 40‘ x 5‘ deep.
I found there are three reasons for that. First, water is extremely heavy, and the water
in that modest sized pool weighs around 250,000 pounds. This risks making the ship top heavy
and challenging to sail and keep stable.
So, size needs to be limited and then the pools have to be in the middle of the ship
and dead centre of the deck to help with balance. The ones at the rear will be much smaller.
That is also why you always see hot tubs mirroring each other, with one on both sides of the
ship in the exactly the same position to balance out the weight.
Second, the more weight at the top of the ship, the more counterbalancing weight has
to be added to the base of the ship to keep it stable, which wastes more space lower down.
To get around this problem, the old cruise liners from the 40s, 50s and 60s, like Cunard's
Queen Elizabeth 2, used to have the pool inside and at the very bottom of the ship. In QE2’s
case it was actually around the water line.
Nowadays, passengers expect pools to be out in the sunlight and so they have to be at
the top of ship. This magnifies the risk of throwing the ship off balance in rougher weather
when the water starts moving around.
That is also why they are often drained and emptied when seas are rough.
And thirdly, real estate and space is at a premium on a ship, and lots of deck space
is needed for guests like me to lie out in the sun, and keeping the pool small means
more space for that.
One way cruise lines disguise the small size of pools is by having that areas around pool
that has just a few inches of water. It creates the effect of having bigger pools, and also
practically more passengers can cool off.
The next oddity is that any premium cabins or suites I have stayed in are actually located
in some of the worst parts of a ship. The worst for movement and risk of getting seasick.
I once had dinner with a ship architect at a Silversea shipyard event, and he told me
that there are two problems he faces with adding suites to cruise ships.
First, he is required by the lines to put suites high up and also in the front (forward)
and rear (aft) of the ship as that's is where the views are best, and what premium passengers
expect.
He said the best place for premium cabins, which would have the least movement, and the
smoothest sailing even in rougher weather would be low down, ideally deck 6 or 7, and
in the middle of the ship.
I remember seeing that in action when in rough seas on Queen Victoria sailing between Hawaii
and New Zealand. Our cabin was midships and we had not really felt it much, but we were
invited to a cocktail party in the best cabin (a Q1) at the rear of the ship and higher
up and we struggled to stand as the ship moved up and down in the waves.
The second issue he faced, was that suites tend to have marble bathrooms and lavish features,
all of which are heavy and add more weight (as we saw with swimming pools) to the top
of the ship that need to be counterbalanced to stop the ship being top heavy and less
stable.
One cruise ship addition that seemed like an unnecessary gimmick to me at first, is
the so-called "Magic Carpet" that first appeared on the side of Celebrity Cruise's Edge class
of ships .
Much was made of its dining and bar features and that it can move up and down the side
the ship to create different dining experiences. But it did seem a rather unnecessary and costly
add on, all while making the ship unsymmetrical design wise as it is only on one side of the
ship.
However, I discovered it is really there to solve a major problem and bottleneck when
cruising, and that is getting passengers on and off the ship when they have to tender.
Tendering is when ships cannot dock in a port, and the ship has to ferry guests to and from
land to go on tours and explore. It’s a time-consuming and frustrating experience
both for the crew and passengers.
The real role of the "Magic Carpet" is to solve that problem, not provide new dining
and bar options. That is a bonus. It is lowered to sea level when moored and provides a huge
platform to process guests on and off the tenders at greater numbers, and means the
ship now carries larger tender boats to carry many more guests per trip.
As ships get bigger and bigger, and ports busier, they often have to tender guests and
this improves and speeds all that up.
Another odd aspect about cruising and cruise ships is how gratuities, or tips if your prefer
to call them, have changed over the last 15 years since I started cruising, from a discretionary
reward I gave to selected crew members for great service, into a compulsory charge.
I no longer am left to decide how much, and which crew members I give tips to. The lines
have turned them into part of the cruise fare effectively, with a fixed rate charge per
person per day, and I have to either pre-pay them before boarding, or my on-board account
is charged each day. It is not linked to service I get, and I cannot say who gets them.
This is not how it works on land. I don't hand over a tip before I get service at say
a land-based restaurant, only afterwards.
So why have lines done this?
Gratuities have traditionally been a key part of crew earnings. They earn a base salary,
but tips increase what they take home significantly.
The lines argue they moved from the totally discretionary approach which meant some passengers
would not pay any tips to this system to assist crew by ensuring all guests were contributing
into a tips fund, and also to ensure a wider pool of crew benefited.
However, it means lines have taken control of gratuity money. They now have a sizeable
pot of money to use and allocate as they want to. Sceptics argue this means they can now
keep crew base pay that they cover low and minimise the cost for the line, as they now
have these funds to top up wages.
I'd like to think it is the first, but many crew I talk to say they preferred the old
approach.
Gratuities have been turned in cruising from a bonus I can give to selected crew members
for good service to a thinly disguised base salary top up that the cruise line now controls
and manages. It may make sense for the liens, but feels it has come at a cost to us passengers
in both money and control.
Another feature of cruise ships, even the ultra-luxury ones, is as soon as I step on
board the selling begins to get me to spend, spend, spend.
Tables with goods outside stores, constant flyers in the cabin offering drinks of the
day, jewellery, watches, spa treatments and it just goes on and on, and everywhere you
turn someone is trying to sell you something. Why do they do this?
This is, as I found, because of the way the cruise business model has evolved. A key chunk
of cruise line profits now come from what people spend on board, not the fare itself.
Industry reports say that people like me will spend between 50% and 100% on top of what
my fare is once I am on board. This includes things like for drinks, Wi-Fi, excursions,
spa treatments, shopping, bingo and so on. These have high margins and is a key part
of the cruise line's profits.
Lines always try to sail full for that reason. They will aim to fill every single cabin,
even if they have to discount them, because so much is made on board.
You can see just how much they make from these extras, by the increase in fares when Celebrity
Cruises moved to be more all-inclusive and Holland America brought in their "Have It
All" fare, which includes an excursion, signature drinks package, 1 speciality dining and Wi-Fi,
I saw fares increase by up to $350 per person for a 7-night long cruise in those lines.
If you want to find out about other unusual and little discussed aspects of cruising,
I have 2 other videos you can watch right now in this playlist here. Enjoy.