Flicking through these cruise brochures, I'm see glamorous destinations, fun packed on-board
activities, good food, comfy cabins, but there's nothing about some of THE most important things
affecting us as cruise passengers.
Things I think we should be told and talking about.
So, I'm going to lift the lid on issues and topics I think the lines should be talking
about and why.
If you're new here, welcome aboard I'm Gary Bembridge and it's my goal to make it easier
and more fun to discover, plan and enjoy unforgettable cruise vacations.
Many issues the lines do not draw to your attention or talk about upfront in their brochures
and sales materials is the myriad of things we agree to when we book.
When we book a cruise, we agree to their cruise contract and terms.
As you will see this has several areas buried in there that cruise lines don't really seem
keen to talk about.
One issue they don't really like talking about is security arrangements, crime, and the extent
to which they monitor us as guests.
The Princess Medallion, the wearable device that you use to open your cabin door, order
food and other tasks, also monitors where you are around a ship.
Based on the string of comments I got on my channel, this gets many passengers in a tizzy
and uptight about the idea that the line can track and monitor where they were, saying
they wouldn't use it because it's outrageous the cruise ships are tracking them.
However, cruise ships are tracking us all the time.
And this only goes to prove how little we passengers know what's actually happening
on board a ship.
All over the ship is CCTV.
The only place there's no CCTV is in your cabin and in private areas like public restrooms.
It has sophisticated face recognition built in using the photo when you check in.
Have you ever wondered how they know which photographs are yours?
If you go to the photo centre and use one of the monitors, you will find all the photographs
with you in it show up.
It's using face recognition software.
Another use has been for contact tracing.
When there's Covid issues on a ship, I’ve heard how lines like Royal Caribbean used
it to identify who was in close contact with people testing positive.
It also helps them identify who is involved if there's an issue, crime, or incident.
In addition to agreeing to be tracked like this, there’s are other things we have agreed
to for security.
For example, we agree via the cruise contract that our baggage, our person, and our cabin
can be searched, and that we can be confined either in our cabin or even in the brig, the
prison, on board if the captain decides we should be.
Also, that they can disembark us if they decide we've done anything that affects security
or are suspected of a crime – again at the decision of the captain of the ship.
I've seen that happen.
Two dancers were thrown off the ship when I was on some legs of a Cunard who’d been
caught shoplifting on land.
You may also have seen the Australian family thrown off a Carnival ship for causing trouble
and fights.
While we may understand why lines are coy about talking about levels and how security
works, one thing they definitely don’t want to talk about in detail is the level of crime
on a cruise ship.
There's no central global database of crime on cruise ships.
However, we do have a sense of the scale of crime that happens, and it’s not coming
from the cruise lines directly.
Since 2010, ships that travel in and out of a US port have to report any serious crime
to the FBI, and the US Department of Transport then produces a quarterly report of all the
serious crimes that are reported, like assault, sexual assault, thefts of over $10,000, homicides
and so on.
Looking at those reports, there's usually between to 20 to 40 crimes reported per quarter.
And the majority of those are for sexual assault.
Some are crew on crew, some are passenger on passenger.
Bear mind that globally 29 million people a year cruise, and the US is the biggest area
for cruising by far, so it appears the overall level of crime is quite low and possibly the
CCTV and the tracking helps keep a lid on some of that crime.
However, it's hard to know globally how much crime takes place on board a cruise ships.
And because the lines are not public and ready to talk about it, it fuels doubts and fears
and concerns it is higher and it is under-reported.
Crime overall from the data and anecdotally does appear to be low, and I think it's a
pity the cruise lines aren't more upfront on this.
Though many of you may know this as you found out the hard way, I do see first time cruisers
get caught out by this one, as the lines do not draw attention to or make it clear.
And that is that they have built in the right to change itineraries before a cruise sails,
during a sailing and to drop ports without having to offer compensation or allow you
to cancel unless they define it as a significant change.
I get contacted often by passengers upset that a key port they had booked a cruise for
is dropped or could not be called on.
Of course, this can be out of the control of the line – like when I went on a round
UK trip on Windstar and we could not make it into 3 of the ports due to weather.
It’s not something the lines like to talk about or make that clear though
I need to talk about one of the most contentious areas in cruising by far, so not surprising
the lines do not like to talk about this: and this is what happens to auto gratuities.
Many cruise lines, if they don't include gratuities in the fare, add auto gratuities on board.
They tell us it gets shared between the crew, both those that we come in contact with and
those behind the scenes.
But they do not talk about or publish and share who exactly gets it, nor the amounts
collected and shared, making it impossible to know what really happens.
They just say they it all goes to the crew.
I've spoken to crew on various crew sites, and they tell me that they don't believe that
they get all of the gratuities.
Others said they do.
Impossible to know because the cruise lines will not give any specific data.
This leads many to believe gratuities are just used to bolster the wages for crew, enabling
them to pay less, rather than increasing wages above an already good, decent wage paid.
Something the lines are not keen to talk about in detail, which adds to the belief there’s
an issue here
Another area which cruise lines definitely don't have much transparency or make crystal
clear is around some of the relationships that they have and the deals that they're
getting.
Some functions on the ship are contracted out and, in the cruise, contract the line
say they won't accept liability for these contractors’ activities.
It's not always clear and easy to tell which things on a ship are contracted out.
The most common tend to be the spa and fitness, photography centre, shops and on some even
medical.
You’ve probably been on cruises with shopping advisors on board who give talks, hand out
shopping maps, coupons and provide personal shopping in the ports.
It’s not made clear, or openly spoken about, that the shops have to pay to be recommended,
nor will the lines talk about how much the lines receive in fees from shops to be in
the program and the level of commissions from sales by directing passengers there.
But studies by reporters from HuffPost calculated fees of hundreds of thousands and then commissions
on top.
The lines have started to buy up popular attractions.
For example, the Carnival Corporation bought the popular Skagway Yukon and White Pass Railway.
Some like Princess and Holland America own trains, busses and lodges that are used in
pre- and post-cruise trips in Alaska.
This integration and directing of passengers to company owned or places they receive incentives
from is not something that seems to be openly talked about, and played down in some areas
by the lines
Maybe it's not surprising that lines aren't particularly upfront about this next one,
but whenever I’ve been on a behind the scenes tour, which includes the medical centre, it
gets asked about and passengers want to know.
Cruise lines not surprisingly are less keen to talk about it, and that's around how many
people die on cruise ship.
The data shows that between 19 to 25 people every year go overboard or go missing on a
cruise ship.
That's out of 29 million passengers across the year and 300,000 crew at any one point
in time.
Sadly, those that do mostly decided to do.
It is not from people accidently falling off the ship.
Separate to that, data suggests that around 200 people a year die on board of cruise ship.
And almost entirely of natural causes and elderly passages.
Such as the famous broadcaster David Frost, who had a heart attack when he was on a speaking
engagement on the Queen Elizabeth Cunard ship.
Although lines are reluctant to discuss this as sounds ghoulish and they fear has the wrong
connotations I guess, ships do have a morgue on board and are required to carry body bags.
It’s just sensible.
So don’t believe the stories about ships emptying out the ice cream store or whatever
to store a body.
If you ever hear "Operation Rising Star" over the public address system that indicates there's
been a death on board and triggers various protocols.
What is and is not put in the ocean by ships is something that cruise lines don't talk
about as much as they should in my view.
Partly, I suspect, as what they do would cause more debate and issues.
Let's take a look at what does and doesn't go into the ocean.
Food waste does after it has been ground down into a liquid form if the ship is out in international
water.
So effectively, it becomes food for the fishes.
Grey water, which what comes from your basin and shower, and other places like washing
dishes also goes through a treatment process and is allowed be put into the ocean.
Black water, or as we call it sewage is a much more complicated situation.
The MARPOL IV Convention covering all cruise and freight ships allows raw sewage to be
released into the ocean when a ship is over 12 miles from land and cruising at four knots.
Between 3 and 12 miles only treated sewage can be released, and under that not at all.
So, cruise ships could release untreated sewage into the ocean.
Now bear mind, there's something like 300 cruise ships selling at any point in time.
Some of them are extremely large, as we know, carrying many thousands of passengers.
That is a lot of sewage that could be going to the ocean.
However, the lines agreed through CLIA, the Global Cruise Line Association, that they
will not follow that protocol and agreed to only release sewage into the ocean once it’s
been through a 4-stage treatment complicated treatment process to make it safe to and compatible
enough to be released.
So, that’s what they do.
Glass, plastics, and tins are sorted, prepared for sale to recycling companies and disembarked
in ports.
Some cruise ships incinerate some rubbish, but they're not allowed to put the ash that's
generated from incinerating rubbish into the ocean.
It is taken off in port.
Ingredients like chemicals that are used, for example, for processing photographs or
oils and things that are used in cooking, those types of products, they're not allowed
to put those into the ocean at all.
Cruise lines are starting to talk more about what they're doing on the carbon front footprint,
such as launching ships that use LNG (liquified natural gas), hybrid ships and ability to
plug shops into electric power in ports to cut emissions when there.
There is still a way to go in this area and so while the lines talk about it a bit, it
is not as much as I suspect it will have to become.
There's a couple of other surprising things the lines don’t talk about and do not draw
attention to in the cruise contract I want to highlight – as I have seen them use them.
First of all, cancellation policies, which are in that small print are really strict
and after 90 days before your cruise after final payment you will lose much of your payment
if you have to cancel.
It is really tough.
Second, some of the lines say they can take still and video images of you and use them
in marketing or advertising material without paying you to use it.
But at the same time can stop or restrict you taking photos and videos on their ships.
I know some vloggers that have been stopped on a few lines.
And some even say they can require you to take down images taken you post on social
media or elsewhere.
If you want to know about some things that appear to make no sense on a cruise ship and
why watch this video where I start with something that baffled me totally.
See you over there.