I know what
you're thinking,
but I swear
I'm not stealing.
I can just do this.
This is the new Starbucks
in New York
where they're experimenting
with human-less technology.
So once they
go through this turnstile,
everything that
I've grabbed
should be charged
on the Amazon app.
Here,
they've teamed up
with Amazon
to give you an experience
with basically
zero human interaction,
and you don't need to
talk to anybody.
This is great
for introverts,
but is the future of
our coffee shops
really going
to be human-less?
There was about
eight items
or so that I walked out
with that.
It never charged me.
As of right now,
I've stolen from Starbucks
Can you stop recording?
today I'm in New York City
and I'm going inside
the first ever
Cashierless
Starbucks store.
Let's go.
Okay, this is so crazy.
So whatever I pick up now,
it will just charge me.
It'll just know
I don't need to talk to anyone
I can just do this,
but I wonder where it charges
at what point does
it know
that I have purchased
this? Let's test it.
This is the
first ever Starbucks
without any cashiers.
Okay?
They still do have
human baristas.
But if you want to
place an order,
you got to do it
through the Starbucks
app where you place
your order
and pay on your phone.
Also have your Starbucks
staples,
like your cake pops
cupcakes.
Bagels, things like that.
And it's crazy
because usually
when I order a cake pop,
you order the cake pop.
But here
you just
grab the cake pop.
Okay,
so here's how it worked
to enter the store
you got to swipe in
with your Amazon
account, QR code
or a credit card,
then using a combination
of cameras,
Bluetooth and weight
sensors under the items.
This store is so smart
that it will match
my account
to the items that I grab.
Meaning I'm not stealing.
I'm doing exactly what
I'm supposed to be doing.
Basically,
if you do a mobile order
you just pick it up
the same way
you would
at many Starbucks
now where you
put the order
in your mobile phone
and then your drink
is just ready for you,
you just come and
pick it up.
Now, one thing
that's interesting is
I had the option
between going
and getting a cake pop
or because I was
already in the store,
I could order it.
So I ordered it
through the Amazon app,
which means
they get it ready.
They're mostly
just catering to customers
who are on the go.
Most of the people
that are using
this experience
are just doing
the Starbucks
mobile order to go
and then maybe coming in
and grabbing a sandwich
grabbing a drink.
It's kind of like a
mini convenience store.
So you have
everything you need
all here
and you don't need
to talk to anybody.
There are a number
of these Amazon
Go stores around
New York, Chicago
and San Francisco,
but now Starbucks wants in
on this CASHIERLESS game.
More than 25%
of all Starbucks
orders are already done
on mobile apps.
And four in five people
grab their coffee
to go at Starbucks
instead of sitting in
and hanging out.
So this
kind of makes sense.
Wages are on the rise,
and stores around
the country
are having a hard time
hiring and
retaining their employees.
So if there are less human
labor costs,
maybe this can
keep prices down
for us, the customers.
Okay,
so let's
see what we've got.
We've got five Cliff
Nutter Butters.
If you're enjoying
this video,
make sure you follow
because I'm doing
a lot more tech videos
just like this.
We've got to Justin's
dark chocolate
peanut butter
we've got one
pack of Ferrero Rocher
and one dark
chocolate kind bar.
We also have one
collagen water
and two cake pops.
Remember, this cake pop
I already paid for
on the Starbucks app?
So once I go
through this turnstile,
everything that
I've grabbed,
that I put in my pockets
should be charged on
the Amazon app.
Let's see if it actually
gets the total right
Amazon is aggressively
opening Amazon
go stores
around the country,
but it doesn't just
want to break into brick
and mortar.
It's also hoping
to perfect
this technology
and license it and sell it
to other retailers.
Overall,
that was a
very interesting
experience.
A lot of people walk in
and they're ready
to talk to someone.
They're ready to order.
This is New York City.
Probably a lot of them
already have the Starbucks
mobile app.
They're like,
No, this is Starbucks.
I'm ready to go
stand at the counter
and put in my order
and talk to someone
and have them take
my credit
card and charge me.
One thing that is
super interesting
is you don't actually need
the Amazon Go app.
Like when I went to
an Amazon
Go store in San Francisco,
you had to have the Amazon
Go app.
Now you can just use
the regular Amazon app
and you already
have a QR code
so you can enter
the store.
Even more interesting,
you don't even necessarily
need an app
you can use a credit card
or a debit card
to enter the store.
So this store is
not just for people
who have an Amazon account
because even if you
have a debit card
or a credit card,
you can just use that
tap that
and you will
be allowed into the store
and they will charge
your card directly
based on anything
that you pick up.
A lot of people
who walked in
wanted to enter the store
and it took them a while.
They had to figure out,
Do I have an
Amazon account?
Where is that?
What do I click?
You know,
it's just it's just
customers are not used
to this
kind of technology.
We're not used to having
to scan in
when we walk into a store
or restaurant.
But if it's up to Amazon,
things will change
and that will be the way
we walk into restaurants.
That will be the way
we walk into store.
There was still
a good number of people
working like
humans working
in this store.
Amazon or Starbucks
have not yet figured out
how to have machines
and robots.
Make your coffee,
make our coffee
but I'm sure
they're working on it.
I totally understand
why both Amazon
and Starbucks
are testing this.
There is a labor shortage
in the US.
Inflation
costs are rising.
They need to find ways
to cut costs
and to be able
to sustain businesses
and maximize profit.
That's what capitalism is.
But I know a lot of
you are going to be
writing in the comments
that this is awful
because Amazon
and Starbucks
are trying
to take away jobs.
But my question to you
is, isn't that
just capitalism?
I'm very excited
to hear your thoughts.
As of right now,
I've stolen
from Starbucks.
Okay, here's
the plot twist.
I was supposed
to get a receipt
for my items in my email.
He asked me exactly
what I walked out with.
I did get one,
but it did
not match up at all
with what
I actually grabbed
from the store
I've stolen
from Amazon and Starbucks.
It feels so weird
to say this out loud.
So I went back,
watch part two to see
exactly what they told me