Building trust and brand identity with your customers is key to a successful business.
Consider purchasing a custom domain and connecting it to an email service.
By purchasing a custom domain like AlyAthletics dot com, you can send and reply to customer
emails with the email address info@alyathletics dot com.
This is an impactful way to contact your customers.
Before you can connect email hosting with your Shopify domain, you need to have two
services set up:
First, you need a custom domain for your online store.
For example, this store uses alyathletics dot com as a custom domain.
These video instructions are only for domains purchased through Shopify or transferred to
Shopify.
See the video link below to learn more about buying a Shopify domain.
If you use a third-party domain provider, like GoDaddy, click the link in the description
for more help with email hosting.
You also need an account setup with an email hosting service.
Shopify doesn’t host email, but you can use a service like G suite, Zoho mail, or
any other third-party email host that lets you use a custom domain.
When you sign up with your email host, you’ll be given instructions to connect your email
with your custom domain.
Have these instructions open since you’ll need them later in the video.
To connect your email, you need to share information between your Shopify domain and your email
host.
To do this, you’ll copy records from your email host, and add them to the DNS Settings
in Shopify.
The types of records you add and how you add them depends on your email host.
The records usually include MX records and TXT records.
If you want to learn more about DNS settings and records, watch the Understanding Domains
video linked below. If you use G Suite or Zoho mail, then you
can connect your email to your domain by copying a meta tag or TXT code into your Shopify DNS
settings.
From your Shopify admin, go to Online store and click Domains.
Under Shopify-managed domains, click the name of your domain.
In the Emails section, click Use third-party hosting service.
Select your provider.
In this example, the provider is G Suite.
Next, enter the information given to you in the setup instructions for your email host.
If you use Zoho Mail, then enter the Zoho code.
If you use G suite, then enter the meta tag or TXT code.
In this example, the meta tag is copied and pasted from the G Suite instructions into
the Shopify admin.
When you’re done, click Save to finish.
The records for your email host are automatically added to your Shopify DNS settings so you
don’t need to manually edit them.
To finish, follow your email host’s instructions to verify your Shopify domain.
It can take 48 hours for your records to update and for your email service to work with your
domain.
If you're using an email service other than Zoho mail or G suite, you need to manually
edit the DNS settings for your Shopify domain.
Open the setup instructions provided by your email host and find the list of records you
need to connect your email to a domain.
Shopify doesn’t have access to these records. If you need help finding them, you should
contact the customer support for your email hosting service.
Once you have the records from your email host, you’ll copy each of them into the
DNS settings for your Shopify Domain.
From your Shopify admin, click Online Store and then click Domains.
Under Shopify-managed domains, click the name of the domain that you want to edit.
On the page that opens, click DNS Settings.
To add a new record, click Add custom record and select the type of record you need to
add.
Depending on your email host, you likely need to add MX records and TXT records.
In this example, an MX record is added.
The records in this video are examples and won’t work for your particular email host.
Enter the record details and click Confirm to add the record.
To finish, follow your email host’s instructions to configure your Shopify domain.
It can take 48 hours for your records to update and for your email service to work with your
domain.
After your Shopify domain is connected to your email service, you can test it to check
what your customers will see in their inbox.
Send a test email and then reply to it from your domain email address.
To begin, log in to an email account that you don’t use for your domain.
Next, send a test email to the domain email address that you've created.
In this example, the domain email address info at alyathletics.com was created in G Suite.
So the test email is sent to that address.
Login to your domain email address.
The test email is in the inbox.
Next, send a reply to this email from your domain email address.
Log in to the previous email account and find the reply from your domain email address.
You see the sender information that your customers see when you reply to their emails.
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If you still have questions, comment below or contact the Shopify support team directly.