- Hey guys, Sam here from KeyCommerce.com.
In this video you're going to learn how to fix the product
disapproval, promotional overlay on image, image link.
I'm gonna make it super easy in this video.
Show you exactly how to fix it so you can get your shopping
campaigns back live again and making more money.
So you see this in your account here it says promotional
overlay, the problem right there and we've got two items
affected here.
Maybe you have more items affected.
This is the number of products.
You can see exactly what products are affected
by this claim.
We'll use samples and then opening up this tab here
and it's gonna show you the actual products affected.
So we'll see, let's open up this image.
So it links directly to the image.
Yes, this one here has this text over here.
Google doesn't like that.
I'll leave a link to this page here.
It's about automatic image improvements.
This shows you examples of what Google doesn't like.
They don't like this image on here with the text on there,
they didn't like the logos, all the overlays
or anything like that.
They want a really basic image that just has the product
and a white background.
I know it's boring, it sucks, it's not the best for CTRs,
Clickthrough rates and getting more conversions
but it's kind of what Google wants.
They're trying to standardize their whole platform.
Now, I have seen many times I've actually gotten past
this by having promotional overlays on the image.
Like in this case we ran that for a very long time,
years without any problems and it performed so well,
a really high CTR.
For this product as well it's a special type of product
where it's really advantageous for us to do this,
in your case maybe it is too.
Well, if you can upload a new image and get past the filter.
It is good.
I've never seen someone get their whole account disapproved
for this so you can still try it.
Don't quote me on that.
It could still happen but largely it's quite safe
but yet, if you still getting this error let me show
you how to fix it right now.
So the first thing you need to do is in your motion center
account I want you to go to the top
and go to automatic improvements
So settings, automatic improvements.
It's gonna open up the settings panel here.
In the image improvements section you wanna make sure
that it says enable automatic image improvements.
So if it is off, turn it on and then click save over here.
That's the first thing you need to do.
Really, really important guys.
What Google is gonna do there is they going to apply
their own algorithm to try and remove the actual overlays.
So this bit here, it's gonna look like this.
They're gonna move that, it's gonna look like that.
Look like that, it's looks like that.
And this may be makes your protocol actually worse
so turning that on is gonna automate things.
So, especially if you have a lot of products
but it may actually make your product look worse.
So what you can do is upload a manual image anyway,
but if you've already turned that on and Google is still...
So there it is, turned on but Google is still disapproving
your products because of that, it means that their algorithm
wasn't able to fix it.
So we have two ways to fix this right now.
The first way is to actually upload a new image
and then adjust the feed.
Okay, I'm gonna show you how to do that right now.
The next thing we do, the second thing is actually using
feed rules.
I'm gonna show you how to do that as well.
The second version is actually easier but if I were you
I would actually try and fix the feed first but feed rules
can work too and it's super, super easy.
Anyway, so let me show you how to fix the actual feed.
So right here, we have the products that are disapproved.
I'm gonna pull up the feed.
In this case, we have Google sheets feed for this store
here that we're using.
This is an example of Google sheets.
So this is actually the real one but it's a good example
and it's pretty much the same thing.
So this is their feed here.
And so we're gonna go through and go back here
and actually find the products that were disapproved.
And then we need to change the actual image link.
So here, the image link we need to change that.
So the USA SIM got approved or disapproved for the image
link so here's the image link here.
We need to replace this.
So how do you replace that?
Well, there's two ways.
You can either upload a new image to the product page.
Okay, so how do you actually upload a new product photo
to your Shopify store?
Really easy.
You should know how to do this already but going into your
products over here, find the products, upload a new image
to that product.
The problem is that's likely gonna show up on your
product page.
Maybe you wanna put an image up that isn't gonna be
shown on your website but it's still shown in the
actual feed, super easy.
Go to this URL here, just go to your Shopify dashboard
URL and just put slash files.
This is gonna take you to this page here that
you can then use to actually upload files, images, PDFs,
anything to your site and actually store them on your site.
It's actually really handy for a number of different
reasons but especially in this case you just click
upload files, select the file you wanna upload,
upload it there and then it's gonna give you the actual URL.
So these are all images that were uploaded previously.
For example, if this was the new product photo that I wanted
to use in this feed, I would just copy that,
go straight over to the feed and then just edit this here,
this image and just paste that straight in
and then that's done.
The feed is updated then all I have to do is go back
to my actual feed.
So we're gonna go back into Google merchant center,
go to the feed section over here, click on the feed
and then we're gonna reprocess this feed.
You may have done this before when you actually set up
your product feed but you're gonna go over here.
There's a button reprocessed feed that refreshes the feed,
recalls the Google sheets feed and finds the product image
and then updates that in the actual feed.
You'll find out pretty quickly within five, 10 minutes
if it's actually been approved without any issues.
Now, what about if your feed is set up on this
in proceeds after Google shopping app content API.
Well, you're gonna have to do it for your store based on how
you've set up that feed.
Usually you'll be able to go into that app, same process.
You can edit the actual fields, just find the image link
and edit it for that product and paste the end.
Just like we did here, upload the new image and then paste
it in for that actual product to update the image
link variable there.
If you're using content API or you upload it directly
into Merchants Center you can edit them in Merchant Center
too, that's fine.
I'm not gonna go into that in this video.
I'm just gonna show how to do it for your actual feed.
Every story is different depending on how you've set up
your feed but something that you can do even if you have
no idea how to do that.
If you just heard what I said and you're just like,
"Oh man, that's confusing Sam.
I have no idea what to do, tell me what to do".
Let me show you a really, really easy trick that you can use
right now no matter how your feed is set up.
All you have to do is we're gonna go back into the feed
here and I'm gonna go back here to make it really easy.
Go to feeds on the left, click on your feed and then up here
we have something called feed rules.
I have a video on feed rules and I'm gonna link that
in the description below.
Basically feed rules are a way for you to make adjustments
to the feed without needing to go into the actual source
of the feed.
So basically you can tell Google based on these conditions
I wanna change my feed.
For example, maybe you want to change your feed
for all the products that are below $20 or you can apply
a rule that says,
"Okay, if products are below $20 change this to this,
add this text to the title.
What have you?"
There are a million ways you can use this.
I go through a lot of them in my video there
but I'm gonna show you exactly what to do here
for the image problem here.
So we're just gonna click the plus sign here to create
a new rule And this is gonna ask us,
"What do we actually wanna change?"
Well, of course we wanna change the image link.
So we're gonna go to image link here.
It's gonna open up a new settings panel here
where we can actually start creating this rule.
So the first thing you wanna do is actually change
the condition.
So we're gonna go to process attributes.
So we're gonna change this if the ID is a certain ID.
I'm gonna explain what that means in a second
but let me just put like, just copy exactly what I do.
ID equals and then all you have to do is go back
to your actual, the dashboard here that we looked at
at the first other video that showed the item ID
of the effected items.
These were the two products that were disapproved
based on the image link.
We're just gonna copy the ID and then go back here
and paste that in.
So if the ID equals this ID set and then we're gonna go
to the image that we uploaded already.
Copy that, go back to the rule, paste.
I'm gonna explain exactly what I did just here
just so it's really, really clear guys.
So what I'm doing here is I'm telling Google,
"Okay, if my ID is this, change the image link to this",
are you following me?
So let me get back to the disapproval.
If the item ID is this, so if it's this product here
we wanna change the image link which is disapproved
to a new image.
This one right here that we've already uploaded.
Of course, you've uploaded your own one.
Super, super easy.
Once that's done, click okay.
It's gonna load, do that.
That's all good, save as draft.
Awesome, fantastic.
Okay, cool.
Now, this is like in a test mode here where it's actually
gonna see, okay, what's gonna happen.
You can actually click test changes.
It's gonna tell you like how the feed is actually gonna
change which is fine.
This is a dummy URL so that's gonna apply that.
You're just gonna have to click apply.
That's all you have to do.
It's a dumb URL but it's not gonna be a good thing
but anyway that's now a lot that's created
and that is there so if ID equals this, set the image link,
image link here to this.
Super, super easy.
Now, all you do, I would go reprocess the feed
and it should update.
Maybe it takes five minutes, 10 minutes but that should
fix the error.
If it's still getting an error, check do you still have
promotional texts on that new image?
If so, remove it off, just get it approved for the first
time then you can start testing things to try
and get it approved.
So that's the overall thing.
If you don't know how to change your feed
that's totally fine.
You can use that feed rule that I just showed you just there
to get it done yourself without needing to go to your feed
like I did here and actually edit anything.
It can be all done within the Google Merchant
Center dashboard.
Anyway, guys I really hope that was really, really clear
for you guys.
I've broken down those steps so you can follow along
and fix that for yourself.
There are a lot of really frustrating errors that happen
in Google Merchant Center with product disapprovals.
I know what it's like.
You feel like you're banging your head against the wall.
Hope this cleared that up for you for this
era in particular.
If you haven't watched my other videos go check them out.
If this video was helpful for you getting this product
disapproval fixed please give a thumbs up
and just let me know in the comments below.
I'd really appreciate that guys.
Anyway, take a look at my other videos if you'd like
and I hope to see you in the next one.
Bye for now.
(soft music)