Hi this is Brian Wiklendt with Garfinkel Schwartz, I’m in the Maitland Florida office today.
We also have offices in Cocoa Beach Florida.
But I travel all across the country wherever clients may be.
That’s just part of the business that I’m in.
We pride ourselves on traveling and going to wherever the client is and being there
in person for depositions and litigation and things like that so that the client is as
comfortable as that they know who their lawyer is.
That they’ve met them in person.
I just met a gentlemen in Buffalo New York and I’m back in town now.
And just as I came in my paralegal Doreen who’s sitting here with me brought up a
situation that she thought that’s not really legal in nature but it’s something that
has to do with our phones.
They’re on 24 hours and I thought that Doreen might be able to better explain how she forwards
our phones and access that we have that you would have to our cell phones and things like
that.
So why don’t you take it away Doreen.
OK, when you first call the 800 number during normal business hours it is of course answered
by myself.
But then at night the calls do get forwarded to a answering service that is on 24-7.
And Brian and I both get contacted via e-mail from the answering service to make us aware
of your call that came into the office after hours.
And if Brian or myself could contact you almost immediately to respond to your call.
So there’s someone always available to speak to you if you call the 800 number you can
leave the number with the answering service and just be assured that someone will get
back to you within 24 hours I would say.
And just to add to that, the answering service they’re very professional people.
Please just bear with them I mean they go through a litany and ask you about your email
address just a short little something about what’s going on with you.
Please don’t hesitate, that’s confidential as well.
Don’t hesitate to let them fill in the blanks because when we get alerted automatically
as soon as you hang up the phone.
And the more information that we have the better it is for us so we can properly analyze
and figure out what we’re going to say and be more prepared for your phone call later
that day or maybe that night.
Just bear with them because they do ask a bunch of background questions.
Also understand that they’re not lawyers and so they can’t help you right away.
So it’s important to give them enough information for us to email you or to and to setup a phone
conference with you.
What we really like what we like to do is Doreen have Doreen screen your claim and ask
you some questions about it and then set a time certain we think that helps the most.
Setting a time certain on my calendar that’s convenient to you so that when I come in each
day I have a set time that I’m going to be calling potential new clients.
It’s worked out well since we’ve gotten this answering service and they do actually
contact us immediately upon you hanging up the phone.
So I appreciate you bringing that up to potential clients Doreen.
And after that initial phone call you’ll have access to our private e-mails and I give
everyone my cell phone.
So we’re pretty easy to contact and we follow up with our clients unlike some lawyers out
there that don’t and we understand all about that.
So we strive to get the best possible customer service that we can knowing that you’re
in a situation where you’re injured or there’s something really bad going on in your life
and we do feel that pain with you.
So we don’t want to be the cause of strife or anxiety when we’re trying to help you
and that’s kind of how we help up here.
Again, Brian and Doreen signing off from the Maitland office of Garfinkel Schwartz.
I hope you have a good weekend and I should be doing some videos upcoming in the near
future.
Thanks for your time.